If you’re having trouble with Instagram this afternoon, it’s not just you. Instagram appears to be down for many users, with the outage primarily impacting the ability to create new posts and stories. Here’s what we know right now…
Is Instagram down for you?
Top comment by Don Barar
I am new to Instagram. This software is extremely poorly designed. My biggest complaint is adding a custom video thumbnail. Instagram requests a square thumbnail. I have tried all kinds of square sizes: 320x320, 650x650, 1080x1080. But regardless of the thumbnail size that you upload, Instagram wants to crop it so it does not show up properly on your grid. Finally, I had to resort to embedding a 1 frame 1080 x 1080 thumbnail as the first frame of the video. That finally worked.
I wanted to write to Meta and report a bug. Meta has on-line instructions on how to submit a support ticket. But there is no way to do it.
It does not surprise me that the service is down. Metas Instagram is a diaster.
Don
Instagram hasn’t yet officially commented on this outage, but reports of problems are becoming increasingly common on Twitter. Complaints aggregated by Downdetector show that the issues started around two hours ago and have gradually expanded to impact more users.
But unlike past outages that have affected Instagram, the service isn’t completely down right now. Instead, the server issues are primarily affecting the ability to post new stories, reels, and classic feed posts.
Affected users say that when they attempt to post a story, the image/video looks like it uploads but then ultimately doesn’t actually appear on their story.
We’ll update this post if Instagram provides a comment on the ongoing issues affecting users. In the meantime, let us know down in the comments if you’re having problems with Instagram today.
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