First, that the new iPhone will use haptic feedback – using a more sophisticated vibration motor to provide simulated tactile feedback on the display. This report is extremely light on detail, stating only that the motors are made by AAC (an existing Apple supplier) and Jinlong Electrical, and that they cost around two to three times the 60 cent cost of the vibration motor used in the iPhone 5s and 5c … expand full story
feedback Stories July 10, 2014
feedback Stories November 8, 2012
In June, Google decided to update Google Play with a very useful feature for developers: the ability to respond to the user reviews attached to their apps in the store. The feature is an important one, allowing developers to respond to criticisms, provide updates on necessary upcoming fixes, and perhaps most importantly, communicate directly with their users. Google’s decision to introduce the feature made it clear the App Store needs to revamp its customer support—and developers agreed.
Apple has yet to introduce any sort major overhaul to its App Store customer support and rankings. However, Freshdesk, creators of cloud-based help desk software, introduced a product today that provides direct, in-app customer support for iOS developers.
The free “MobiHelp” SDK allows a developer to implement customer support directly within their iOS apps using a single line of code. This will allow developers to not just respond to comments in the store like Google Play, but also communicate directly with their users from within the app. From there, devs can view and respond to feedback inside of FreskDesk HTML5 app on the desktop or mobile: