Apple readying new web-based diagnostic tool for iOS devices?

France-based Hardmac reports that Apple is readying a remote iOS device testing tool for deployment to its service personell.  It is web based and will send the diagnostic information, relatively anonymously, to Apple technicians.  A tool of this sort is already in use by Apple technicians but Hardmac claims that this once can be used remotely.

Apple announced (internally) that they have put the final touch to the tools that will facilitate a diagnostic. It will be simple to use and can be used remotely.  In effect, this systems operates entirely online.  An email is sent to the device containing a URL (this can also be entered by hand) and the device will connect via Mobile Safari and the telephone to start internal checks and sends the result of it to the Apple servers to which the service centres are connected.

This would be a pretty clever and powerful tool to do basic diagnostics on iOS devices which could help technicians diagnose and fix  device problems over the phone, saving both the customers and Apple time and effort. Obviously, the diagnostics would only work on devices that were booting up and running Mobile Safari -which isn’t the case in most device repair situations.  The test can only identify the following information:

  • Health, level of load of the battery, duration passed since the last complete charge, 
  • Minimum level to which the battery was discharged,  
  • iOS version installed,
  • To know if the mobile was turned off normally the preceding time.

The tools should be available in the coming months and Hardmac doesn’t speculate whether the test will be able to detect if a device is jailbroken. Read more

East Coast Apple Stores close while others open in Arkansas and North Carolina


Apple’s grand opening of their first store in Arkansas

Today, Apple is opening three new Apple Stores in North Carolina, Arkansas, and France.

  • Arkansas – The grand opening in Little Rock will mark the state’s first Store, located at The Promenade at Chenal.  There are of course campers.
  • France – France’s new Store is located just south of Paris, at the Centre commercial régional. This makes for the country’s ninth store, after opening a new one just last weekend.
  • North Carolina- The new store is located in Charlotte in the Northlake Mall, making for North Carolina’s fifth store.

While the three new Stores are opening, Apple has made the decision to shut down stores in New York including all three in Manhattan, New Jersey and Connecticut.

In other Apple Store news, we’ve heard the Hong Kong Store is going to be delayed a month into October. But don’t worry, Apple will still be unveiling new stores in order to meet their goal of opening 30 new stores by September 30th. Apple still has 14 more to go. (via ifoAppleStore) (thanks Ryan! and Danny Ocean)

Check out a video of the opening in France after the break:

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