If you tuned in for Apple’s majorly hyped live stream of its iPhone 6/Apple Watch event yesterday, you probably noticed a few hiccups along the way: music playing from the Flint Center while another song streamed over the video, a translator speaking over much of the presentation, and the video just plain failing several times along the way. Dan Rayburn at StreamingMediaBlog.com shares his insight of what caused Apple’s major announcement video stream to botch itself throughout the show. According to Rayburn, it’s surprisingly not due to the number of viewers:

The bottom line with this event is that the encoding, translation, JavaScript code, the video player, the call to S3 single storage location and the millisecond refreshes all didn’t work properly together and was the root cause of Apple’s failed attempt to make the live stream work without any problems. So while it would be easy to say it was a CDN capacity issue, which was my initial thought considering how many events are taking place today and this week, it does not appear that a lack of capacity played any part in the event not working properly. Apple simply didn’t provision and plan for the event properly.

Shortly before the event kicked off, many viewers were hit with the “TV Truck Schedule” image instead of Apple CEO Tim Cook welcoming the audience and jumping right into the new iPhone 6/iPhone 6 Plus news. Refreshing was either met with an ‘access denied’ page, a frozen stream, or the now famous truck schedule photo. For me, this was the behavior across three different screens, and others like the breakfast restaurant chain Denny’s Diner took note too.

[tweet https://twitter.com/DennysDiner/status/509396332843646977/]

Notably, Apple did accompany its live stream footage with a blog updated in real time with marketing information, product details, and tweets from celebrities and reporters, which helped fill in for the botched stream. At any rate, if the stream’s wonky behavior did come down to improper planning on the front end of the event with caching issues and S3 storage configuration, that hopefully means we won’t see a similar episode in the future.

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About the Author

Zac Hall

Zac covers Apple news, hosts the 9to5Mac Happy Hour podcast, and created SpaceExplored.com.