Update: Looks resolved…
The official Nest Mobile app for iPhone and iPad appears to have been removed from the App Store for the time being following complaints from users that the latest version of the app crashes at launch. The Nest Mobile app is used to remotely interface with the Nest Learning Thermostat and Nest Protect smoke and carbon monoxide detector from the iPhone and iPad.
Nest has acknowledged the issue via Twitter with a message regarding the software bug: “We’re currently investigating an issue causing the Nest iOS app version 4.4.0 to quit unexpectedly. We’ll provide a status update shortly.” Nest founder and CEO (and former Apple exec) Tony Fadell also acknowledged the issue on Twitter offering an apology to a user.
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The Google-owned company has a history of running into software issues with its products. Since its launch, the Nest Protect smoke and carbon monoxide alarm has had a history of reporting false alarms to users in some instances.
Earlier this year, the company temporarily removed the Nest Protect from sale following a bug with the ‘wave to dismiss’ feature that could unintentionally dismiss the alarm in the case of an actual fire. The wave feature was remotely disabled and has yet to return to the product.
Apple has continued to offer the Nest Learning Thermostat and Nest Protect as part of the Apple Store’s ‘Connected Home’ category since Nest’s acquisition by Google.