Government-owned railroad service Amtrak is set to use Apple’s iPhone and a new app as an electronic ticket scanner.
The New York Times reported that train conductors have been training to use the tech during select routes since November. The addition allows passengers to load a specific bar code on their smartphone screens that the conductor can scan for tracking purposes. Of course, passengers can still print their tickets per usual for Amtrak’s iPhones to scan.
Amtrak said 1,700 conductors would use the iPhone on routes across the country by late summer. The iOS device will come with a case containing an extra battery and a bar-code scanner. It will also come equipped with an app for scanning and indicating special conditions, such as whether passengers are disabled— and when and where they are departing— for coordinating a wheelchair lift. The app will even enable conductors to report the train’s mechanical failures.
The NYT article does not mention it, but 9to5Mac discovered mobile and emerging technologies developer Übermind claims to be the brain child behind the app’s shiny, new features. It’s website provided a few images (below) that depict what Amtrak described when detailing the iPhone’s case, battery, and app:
“Paper tickets are so 19th century. We ushered Amtrak’s conductors into the 21st century with our workforce automation solution. The bottom line for Amtrak: better customer service, better labor relations, and real-time business intelligence. Riders, taking the train just got fun again. [..] We worked with Amtrak to design and implement the engaging Digital Passport feature within Amtrak’s passenger iPhone app. With the personalized passport, riders can earn stamps for travel, share achievements to social networks, and view a map overlay of personal ridership stats. Train Masters, wanted.”
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