Apple looks to be having a few lot of problems with its servers this morning. At the time of writing, iTunes Connect is refusing logins, the iBooks store is not responding and there are intermittent outages when viewing some individual items in both iOS and Mac App Stores …
Both Reddit and Apple’s forums are lightning up with people unable to login to Apple services.
TNW reports that TestFlight, the system developers use to give beta access to their apps, is also inaccessible for some users.
Apple’s system status page is not reflecting these issues at the time of writing but it often waits until after the fact to report outages, making it essentially pointless.
Update 1: From comments and tweets, it seems a whole bunch of Apple’s online services have been hit, including iCloud, iTunes and Game Center.
Update 2: Apple has finally updated its status page, though is currently showing only the iTunes Store as yellow, while other services still remain unavailable here.
[tweet https://twitter.com/llsethj/status/575614554551545856]
Update 3: Apple made an apology in a statement issued to CNBC, identifying the issue as “an internal DNS error at Apple” and noting that it’s “working to make all of the services available to customers as soon as possible,” with thanks for their patience. The outage reportedly has impacted Apple services in multiple countries, even taking down the payment processing terminals at Apple Stores.
Update 4: The Apple system status page suggests that all consumer-facing services have been restored as of roughly 4:15PM Eastern Time. However, the Apple developer system status page notes that TestFlight and iTunes Connect are still experiencing issues.
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iCloud on mac and iPhone also having issues. Contact / support section of apple site is also kicking you to an error page once you start choosing what you need help with. Looks like everything has fallen over / is falling over slowly. Current text message forwarding still works.
Thanks, Fox
Most welcome. Typically it was just as I decided to finally sign out and in on mac and iPhone to get hand off working after putting it off for months.
I was just able to apply app updates available on my iPad, but can’t do it on my Mac.
This is definitely one of the largest and longest running outages for Apple online services that I can recall in recent memory. Reminds me of the Microsoft Azure outages not long ago.
DDoS perhaps by the CIA in retaliation for Edward Snowden’s revelations about them?
In Bogota, Colombia, the same issue!!!! -> “Cannot connect to iTunes Store” .
May be the Apple’s Servers collapsed because of the iWatch prices…
on my end everything works fine..
At the moment I’m getting an error message when I try to download (new or previously purchased) something from the iOS App Store. I can browse it fine but it says that “the iTunes Store is temporarily unable to process purchases.”
I cannot log in to iTunes as well. No iCloud music for me :/
This is how I found out about it. I use this service all day erryday. Tried to submit a support incident and that page errored out too. LOL
Game Centre isn’t working either, trying to login to a few games and get an error message.
Can’t get iTunes Radio to work. Won’t connect to iTunes Store.
I cannot bloody sign in to iTunes Connect. Fix it!
I’ve been trying to log in to iTunes via Apple TV for the past hour or so, unsuccessfully. Keeps asking for password, suggesting it’s a user authentication issue, rather than a possible server one. In the UK
Im having the same issue
Can’t listen to my music…. cuz I have iTunes Match. Yes, authentication failed, no sign in, no iTunes Match….
Same here. iTunes Match isn’t working. No jams for me.
iTunesConect not working, neither iTunes…
iTunes, iTunes Match, App Store, Mac App Store not working in Tennessee. iMessage seems to still be working.
everything works fine for me.
Where are you located? Up here on west coast of Canada seems to be down…
Zero problem in The Netherlands. Good thing they load balance their cloud offerings. Still. shitty for US folks, though I see there’s one from the UK here as well.
What would be more interesting, to me, is DST on the Watch. They tout the precision on the watch, but they’ve had so many DST problems on iOS before I truly hope, for their sake, it all works.
Zero problems?? Just cuz it works for you doesn’t mean it works for others as well. Haven’t been able to log in to my itunes account all morning and afternoon!!
He should hate himself for having personally angered you.
Zero problem for philboogie you mean. App Store gives ‘STATUS_CODE_ERROR’ when attempting to authenticate in order to get some available updates. icloud.com website login working fine.
I’m in nz and its out here too.. They just released the big ios8.2 update wonder if that stuffed it up.
Yeah. This is weird. I’m able to log into my apple account when I go online via Firefox… BUT when I’m in the apple store, I keep getting a log in error, saying my log in is incorrect! Both from my mac, but the store is just not working!
Yep, just tried to login to my web mail at work and it rejected my password. Tried to log in to iTunes and it told me it was unavailable; Tried on my iPhone to access App Store and it would not recognize my login nor download any updates.
Wonder what’s going on…?
Didn’t think much about it when I couldn’t download a previously purchased iOS app this morning (USA East coast). Noted missing listings in iTunes Store also (See Star Wars Rebels, no episodes listed). App store lists a pending update to one of my apps, but refuses to download it. In past these have been from Apple making some major changes to their online stores, although they usually post a temporarily out of service type note.
System Status as of 8:06 AM EDT:
Still posting everything is green, green, green…. and normal! “There are no reported issues at this time.”
That’s because you cannot report an error without the page giving you an error. It’s a Heller of a way to start your day….
Apple Online Support also seems to be down. “We’re unable to complete your request.”
Same sh*t here in Sweden!
iTunesconnect didn’t recognize my account, so I called support. They told me that I shouldn’t worry since they have the same problem ….
Atleast they need to popup or notify the server down issue on their website. But they didn’t. I gone threw the reset password flow twice.
Almost freaked out and was going to post something myself. Thankfully, it looks like I am not the only one unable to log into the Mac App Store. Not even iTunes is working.
I’m here in Germany, and it is out here. I keep getting “status error report” every time I try to update my apps.
Ciao,
Patricia
I have this problem too since 4 hours ago from Iran. I tried to upload new package to itunesconnect to see this error “You are not authorised to use this service” :|
I’m in Bangkok, Thailand and cannot download any applications from App Store.
Update! I’ve just spoken to Apple regarding a different issue i was having and i mentioned this problem. The guy on the phone wasn’t sure an ETA however he believes it should be resolved by the start of the morning (PT) so around 5pm for those in the UK. its down for maintenance. be patient as there is not much we can do and as much as you might be put out by this it isn’t something worth calling Apple about.
Awesome. Thanks for the info.
I cannot login to iTunes Connect.
I can’t log-in to my Apple ID as well.
Im any connect to gamecentre it says cannot connect to server, I’ve tried reset setting and a
Reset all settings nothing happened, why?
same problem,cant login until now
I’ve been trying to log in to the App store on my iPhone for the past hour or so, Keeps asking for password. from INDIA
I have the same problem in Estonia.
In korea, having the same issue right now, can’t access itunes store, app store, can’t update apps, can’t download them. sucks.. :( plus the new ios update sucks, what’s the point when there’s is no iphone watch, they don’t even sell it in korea anyways.
I am in KL. no wonder i cant login to my itunesconnect even after changing my p/words 4-5 times today
i cant sign into my app store to do my updates keeps saying status code error and itunes wont let me browse any music as it says store is unavailable please try again later which is very fustrating
Everything is down in Estonia too.
I am in India. When I try to login to iTunes Connect, they say Your Apple ID or password was entered incorrectly.
Been trying to get access to the Volume App Purchase site and iTunes Connect since 9am (GMT) this morning. Nothing. Same for the Mac, iOS and iTunes app stores. Sigh. Still all green on service status.
same problem here(philippines)..any updates??
ItunesConnect is not working today with me neither, giving me an error message says “Your Apple ID or password was entered incorrectly”.I’m sure they are correct, as I tried using them to now to log in my apple ID account and they worked fine, only itunesConnect is not accepting them
Tried to log out of Game Center and App Store on my iPhone 5 and now I can’t log back in. Updated my iOS thinking it would solve the problem, but it didn’t. Also tried hard reset a number of times. Every time I try to log back in, it says it cannot connect to server.
https://www.apple.com/support/systemstatus/ already been updated with a handful of services are down for more than 3 hours.
I can’t connect to the iTunes store through my iPad. I’ve turned the device on and off and nothing! I need this to be fixed asap. I’m traveling and need to download a few apps. Bummer
Tried logging in to upgrade my OS as just bought go pro and still on 10.7.5. Found out i can update operating system through pen drive on a friends mac.. any ideas
STATUS_CODE_ERROR comes up when I try to update iPhoto now that I’ve just installed Yosemite. -BLT in Scotland
I have the same problem here (Athens, GREECE). Cannot update MacBook Air and desktop Mac Mini via App Store. I have noticed that Apple’s status page, https://www.apple.com/support/systemstatus/, mentions various problems (with a delay, though…).
All Apple stores indicated “red” on Apple’s status page, https://www.apple.com/support/systemstatus/…
I’m in the UK and having problems with my iPhone, can’t update any apps or get into anything that requires an itunes store login! Updated my IOS yesterday so thought it might be that as haven’t updated the software on my iPad and the things not working on my iPhone are working on my iPad. However, just discovered I can’t update any apps on my iPad either so can’t be the new update!
Lorraine its not you or your devices its the Apple servers. with any luck it should be back up very soon. as my earlier post reads…
Update! I’ve just spoken to Apple regarding a different issue i was having and i mentioned this problem. The guy on the phone wasn’t sure an ETA however he believes it should be resolved by the start of the morning (PT) so around 5pm for those in the UK. its down for maintenance. be patient as there is not much we can do and as much as you might be put out by this it isn’t something worth calling Apple about.
Sorry Kevin, I hadn’t seen your above post so thanks for your reply. Patience it is then, (now I know there is nothing I can do/have done myself! ;) )
The same here in Croatia
GC ist not working, Apple Store, iTunes too. All are facing connection problem
I am still not able to log into the app store to update i-movie
Ya I can’t sign in either. It’s really frustrating
Not able to install apps. True story.
I can log into iTunes Connect with my Windows PC, but not on my MacMini and not my iPhone (through the iTunes Connect app)
is the iTunes still down i am having problems
same in hk, not able to login itunes icloud…….
finaly!i have log on to game center..
Still can´t login to itunes connect: Your Apple ID or password was entered incorrectly…
yeah i get the same aswell
The same here in Brunei Darussalam
I am still experiencing problems with logging in to iTunes and making purchases. Any further information yet?
Wondering if this extended maintenance is as a result of a security breach. Out of the blue, I’ve just been forced to change my password…
I sense shennanigans…
https://www.apple.com/support/systemstatus/ i think there is a few probs
Belgium Store OUT since this (our GTM+1) morning. No IOS download, No OSX updates… I can log in ICloud.com
https://buy.itunes.apple.com/financeOverflow.xml => If you can log in :)
When I try to download anything in the App Store it goes from GET to INSTALL to the little download circle and then a second later goes back to GET. I thought that it was the iPad that I have just bought, so I am relieved to hear that it’s not just me. Any one else got the same prob as me.
yeah i cant even use any apps now :(
I encounter error message with “Cannot connect to iTune” !!!!! what’s going wrong with my Apple ID, password is correct!!!!
Likely nothing is wrong with your password, this appears to be on Apple’s end. Though I was just able to apply app updates on my iPad!
Thanks for the post. App store is still unavailable. Ref: https://www.apple.com/support/systemstatus/
Atm i’m getting an error message when i try to update an application from IOS Apps Store. I can browse it, but i can’t download it. When i pressed ‘get’ to download an application and pressed ‘update’ it didn’t work at all.. Just ‘get-install’ and back to ‘get’ again, it didn’t download it at all.. Same like if i want to update an application from Apps Store. Please fix it!
I cant access the store as of now.. havent been for hours.. cant change my payment info. CAnt access from any device, including computer!! Frustrating
I cannot connect to iTunes store… I have restarted my phone and reset the password but did not work.. Please help..
Definitely not ‘all green’… I still can’t install apps on my iphone. I keep getting Cannot connect to iTunes store – Cancel | Retry
I’m having trouble in logging-in App store to update Xcode in South Korea.
Cannot download or update Apps in App Store in Houston
I can’t login to iTunes either. ID and password work on everything else.
I’m almost certain this was a hack on Apple, as it had been over five hours since everything worked properly. Such a big companies servers usually just don’t shut down and not work for many hours, when there is a problem with servers they fix it within a hour or two. Also If it wasn’t an attack on Apple, I’m almost certain Apple would release some information saying it was a minor problem and they are fixing it, but they would never release information saying they were being hacked as it would make Apple seem vulnerable and not safe. This is just my opinion, mixed in with some logic
Impossible to log in to my iTunes and App Store from my phone and from my mac.
I blame the NSA. 😃
Sigh this explains! I have been fighting with the apple store too, it does not let me log in.
I am from suriname and I have the same problem, I cannot download anything from the app store. when will the problem be solved?
Haven’t been able to get into iTunes. Not working since 7 am Eastern Time. I’m in NJ.
iam from malaysia and still cant log in to the apple store..how long will they take to fix it😭😭😭
Yeah, same here.
Glad I am not alone with this problem!
Does anyone have a update yet? I’m trying to download a app but it goes from installing back to get
I am having the same exact issue!
me 2 how do we fix that
Was your problem ever fixed? I am having the same issue since yesterday
I would like to know if anyone managed to find fix for this? It has been happening to me for about 4 weeks now. Frustrating! Can’t get any apps, not even free ones.
Seeing the issue on my MacBook when trying to install app updates in the Mac App Store, it asks for my iCloud password, only to spit back “STATUS_CODE_ERROR” in red.
The Apple App Store is requesting my password but will not accept it on both Mac and iOS. I was able to change my password on the Apple ID site but the App Store sign-in is still not working.
Had to do a hard reset today and now I can’t restore my iPhone. It shows the backup that was done last night, but when I try clicking, it says “cannot access iTunes” and the only option I’m given is to make an emergency call or reset phone as a new iPhone.
Cannot login to download new apps on the App Store- both on my iPhone and iPad
I get STATUS_CODE_ERROR when I enter my password to the app store. not cool. I hope it resolves soon.
Winnipeg, Manitoba Canada.. Can’t do any App updates
when will the app store start working again??
Just got my iPad mini today, set it up and logged into my Apple ID (already have the iPhone 5c), was able to install my Facebook app from the App Store, which was also in my iCloud. Then, it would circle and go right back to the iCloud logo. Reset the iPad and tried again, same thing!! Now it says neither my iPad mini or iPhone 5c “cannot connect to iCloud”. Is this to do with the issues going on here or is something different going on?!?! Of all days for this to happen!!! Ugh!!! Any info with help!!
Still cannot access iTunes…. Anyone else still having this problem????.
Im from Kosovo and doesnt work from 2pm today
when this problem will fix?
Also having issues downloading or updating apps from App Store!
The Android fanboys have been juerking off to this furiously. I think they think Google has never had services go down.
Wouldn’t be surprised to find a few of them in packs in back alleys pleasuring themselves with this, bloody idiots.
Yep no logging into iTunes in Iowa either come on Apple Get’R’Done!
When will this be fixed? Can’t update apps on itune store and can’t buy music!?
this is bogus! Itunes fix your stuff or gtfo!!
When will this all be fixed?
Aha! It isn’t just me.
I am from India and I have the same problem, I cannot download anything from the app store. when will the problem be solved?
Thanks for this I was spam logging in to my itunes connect account and it kept giving me an error message to email something and didnt give me an address…
did anyone have a problem with there home sharing, since i use home sharing to control my apple tv through my iPhone i figured i restart the apple tv a couple times then i was dumb enough to sign out on my phone cause now i can’t get back in anywhere on my phone and its saying i now have the wrong password or user id which is extremely incorrect I’m so blown has anyone else seen this?
i’m having the same problem and my new ipad decided to come today, great way to test it out sad face
mine is still not working
My App store app says I have 5 updates but won’t let me update, probably related.
Correct, we’re experiencing the same issue…
Is this effecting the iMessage server as well. Noticed my iMessages say delivered yet the other end isn’t getting them.
word on the street is that iTunes/app store purchase history has been lost for each account. Requires repurchasing apps and music. Apple to offer $25 iTunes credit to compensate.
Somehow I doubt that.
I am able to access the app store, but it says I have an update for an app I no longer have.
I thought I was having brain problems of my own.! I know now and will try to be patient.
Big Sigh! At least now I know I did not mess my phone up. Patiently waiting.
Please fix it as soon as possible
I am showing cannot connect to appstore ..unable to download any app
I can’t even access the apps on my phone – everytime I selected one its been asked for my password and then when I entered it says it can’t access the app store… Has changed slightly now – no asking for password but everytime I select an app it immediately closes. Could have lived without app store and itunes for downloading new stuff for a bit but this is a joke. Anyone else have this problem? In the UK
It is actually crazy and i still cant download anythng from app store :/
FINALLY SOME EXPLANATION. I was nearly crying because I was unable to fix it.
I cannot access my apps. A text box pops up asking me to log in to iTunes, which I am unable to do because I receive another text box that says sorry, iTunes is unavailable, try again later. Are other people being denied access to their apps? My husband can open his apps. I have a 6. Just curious.
I recently switched to Apple and was still trying to like the Iphones and this strikes ..Unable to login to App Store for any downloads..Problem still persists since morning. Not sure if I should go back to Android..
Im trying to update IPAD ‘apps’ and i get a message that it can not connect with the itune store, making it unable to update apps. 3/11/2015
Live in finland and stumble this evening trying to conect to App Store …..hope it’s fix soon ….I just recommended how good apple is this morning to my friends , and now am stuff….boomer !
Is it still down? Please let me know.
It’s still down for me, I’m in Houston, Tx
Thanks Eddie for reply…Hope we get update shortly
I haven’t been able to use iTunes, iTunes radio, the mac app store, the iOS app store, etc since about 5am CST
i still cannot connect to the itunes store is anyone else still experiencing this
Tried downloading an app on the app store doesn’t let me, so i signed my apple id out and password and redid it and it says cannot connect to itunes. I don’t know if its my apple id, it doesn’t say error it just doesn’t let me connect to itunes?
im still cant download on appstore with my ipad mini 2 urghhh
Everything I have read so far says Apple isn’t responding to any inquiries either. I hope no one was dumb enough to use Apple Pay. I’d bet they just got hacked. The best way to say “no comment” is to not say anything at all.
This has nothing to do with Apple Pay. Tons of people use Apple Pay as it is secure. Even if that service were to get hacked it would not directly affect iTunes account login. Apple stores all data using encryption and hashing methods that would take hackers a long time to break if it is even possible. The NSA has had trouble doing it in the past.
Is it solved yet?I am unable to download anything from App Store.
I still can’t access the store! Arghhh.
Remember that one time Steve Jobs ripped the MobileMe guys a new one? Ah, the good old days :P
Yupieee it’s running now…
battle camp is suffering apple . not cool
When I talked to support earlier today, they told me anything that connected to AppleID was affected and that they were hoping to have a fix deployed in 24-48 hours. I would hate to be in those developers shoes. Can you imagine how much money that is, if this is the case? No one can buy anything.
I can’t access any of my downloaded apps or download any apps. Won’t even let me log on into iTunes
So this is why I cannot download or update any apps. Man this stinks!! Hope Apple can fix it!
Update 4: It’s back up now.
Is it up already? Cause i cant update my apps
12 Mar 0947 iPhone 6 with iOS 8.2. I can login using my AppleId, but the AppStore is still just pending the app updates. I have updated to iOS 8.2, I have rebooted my phone 2 times. All apps have been turned off.
Conjecture:
It could be due to overwhelmed servers after 24 hours of downtime.
It could be some additional problem preventing me from downloading/updating apps on my phone.
I can download free books but can’t buy £ books – how is that?
If you can get your hands on any of Andrew Loog Oldham’s books, please let me know. Thanks.
Good show. Piratebay is your friend :D
Well, the same here! I can’t login to itunesconnect to publish new game
I am still unable to update on my ph but can on my iPad…guess I will just have to wait.
still experiencing the problem. can’t open my itunes and appstore. what to do? help me please. thanks.
Are there still some issues? My wife is unable to log into one of her games on her iPad.
“It just works!”
I am not able to log in to Apple Store. Keeps saying check your network connection and try again. My network connection is fine. What to do?
it’s still not working in Egypt, Can I fix the problem by restoring my iPhone software?
I still cant login my app store. this is so bad
Until now, i still cant log my apple id at settings>itunes and app store
The problem that this announcement refers to has been solved more than 2 months ago and currently all Apple services work flawlessly – therefore, your problem is caused by something else totally unrelated to Apple’s infrastructure (maybe, it is your Internet connection or your Wi-Fi signal, etc.).
My iPhone 5s App Store still won’t allow me to install any apps, seems like my iCloud’s password not responding even when I type it right it disappears and still won’t install any app. So is there a way to fix this or what?
I can log in to the iCloud on my iPad Air 2 but can’t log in to the AppStore after logging out of it to try solving the problem that the AppStore do not install apps
Settings —> Itunes & App store –> View Apple ID –> Payment then set to None
Nice post! itunes login help
itunesloginhelp.com