Consumer protection ▪ January 30, 2014

The UK’s Office of Fair Trading has today published its final “principles” for free-to-play games, after starting an investigation back in April last year. Publishers have until April 1st to comply to the regulations or their titles breach UK consumer law and may result in legal action …  expand full story

Consumer protection ▪ July 18, 2012

Consumer protection ▪ June 27, 2011

We haven’t gotten official word on this but the Economic Times of India is reporting that Apple changed its return policy on Apps from minutes to 7 days.  We reported earlier this month that Taiwan gave both Apple and Google two weeks to comply withits consumer protection mandate.

An official said the lack of a return and refund mechanism violated the Consumer Protection Act. In an example of the problem the city government is trying to prevent, Yeh cited a case of software bought on Apple Store on Thursday that did not work, but left the buyer without recourse.

It appears that Apple has complied (Google, less so): expand full story

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