down

Seven 'down' stories April 2013 - July 2015

iTunes Connect experiencing multi-day outage for many users, here’s a fix

Jordan Kahn Jul 20 2015 - 7:10 am PT

A noticeably large number of users are reporting issues logging into iTunes Connect, Apple’s developer portal for managing and distributing apps and other content to the App Store and iTunes. The outage appears to only be affecting a subset of users (we’ve had success logging in, for instance), but a growing number of developers have publicly voiced complaints online. Some users report not being able to access the service for going on four days:

[tweet https://twitter.com/powerje/status/623119396412751873]

Apple currently has yet to report any issues for iTunes Connect on its System Status page that tracks and reports downtime for its developer services.

Some users have reported success logging in after tweaking VPN settings, while another user posted the following workaround fix that others have used to patch what appears to be a Javascript issue at least temporarily until Apple officially addresses it:

[tweet https://twitter.com/psyclr/status/623099998687789057]

We’ve reached out to Apple about the downtime, and we’ll update here if we hear back.

[tweet https://twitter.com/rantydave/status/623064147211632641]

[tweet https://twitter.com/umugenzi/status/623020410251034624]

[tweet https://twitter.com/telemedicalapp/status/622972407884709888]

It’s not just you: iCloud is down again, other Apple web services affected

Mike Beasley Jun 2 2015 - 8:44 am PT

47 Comments

Screen Shot 2015-06-02 at 11.22.32 AM

Update 2 9:45PM ET: Users this evening again reported issues centered around iCloud. The outage affected all store services, according to Apple’s status page. It appears to have been resolved, however, with the exception of Game Center.

Update: After about an hour of downtime and still with no admission from Apple of anything ever having gone wrong, iCloud services seem to be coming back online now.

Despite being listed as fully functional on Apple’s status page, it seems iCloud is once again down for many users. Reports across Twitter and in our own experience here at 9to5Mac have verified that iCloud and the App Store (and possibly other Apple services) are currently down.

Expand
Expanding
Close

Apple woes continue: Some reporting iCloud down across iOS, Mac, and web

Stephen Hall Sep 29 2014 - 4:13 pm PT

32 Comments

icloud

Update: Apple says all is good.

It was less than an hour ago that we told you about a newly-discovered bug within iOS that could potentially delete your iWork files. But now, according to a variety of internet reports, Apple’s month of misadventure continues as iCloud is currently experiencing an outage of some kind. Most notably, it seems as if many are being prompted over and over to enter their iCloud credentials within iOS. Apple has acknowledged the outage on its system status page:

2014-09-29 18_42_48-Apple - Support - System Status
Expand
Expanding
Close

Apple says iCloud Mail experiencing outage for some users

Jordan Kahn Aug 8 2014 - 10:05 am PT

1 Comment

iCloud-Mail-outage-01

Following several reports from readers earlier today that Apple’s iCloud Mail service was experiencing an outage, Apple has now updated its system status page to reflect the downtime.

Apple says that “some users are affected” and that “users may be unable to receive iCloud mail”. Apple’s system status page says the outage started a little before 12PM ET this morning and continues for some. iCloud Mail service also went down last month with a relatively small number of users experiencing an outage for as long as 18 hours.

Apple has made some improvements to the iCloud Mail service recently including flipping the switch on encryption for email sent between providers.

We’ll update here when/if Apple provides an update on the outage.

[tweet https://twitter.com/toddheberlein/status/497771810843160578]

iCloud goes down… down under

Jordan Kahn May 2 2014 - 7:38 am PT

8 Comments

icloud

Several reports are coming in that Apple’s iCloud services have been experiencing an outage in Australia in addition to a few reports from New Zealand. Most appear unable to access any iCloud services such as Calendars and Mail, and others report Apple’s iMessage service is also down. The problems appear to have started late last night eastern time and continued into the morning today.

Apple is yet to update its System Status page to reflect the outages, but users continue to report problems. A long list of tweets from users in both Australia and New Zealand note the system was still down as of this morning.

[tweet https://twitter.com/peterchaly/status/462186048710512640]

[tweet https://twitter.com/dreasaez/status/462183077885001728]

[tweet https://twitter.com/justinholst/status/462194257323757571]

Apple’s iCloud servers once again experiencing major outages for a growing number of users

Jordan Kahn Apr 23 2013 - 5:34 am PT

0 Comments

iCloud-connection-error

Update, 9:34 AM: Apple has now updated its System Status page to confirm the outages we reported earlier this morning. Apple reports some users experienced issues with account & sign in for iCloud, purchases for iTunes, Game Center, and creating new Apple IDs:

Screen Shot 2013-04-23 at 3.51.58 PM

Over the last couple of months Apple’s iCloud servers have been experiencing major outages approximately every couple of weeks and today a growing number of users are once again complaining of issues accessing various iCloud services.

9to5Mac readers in several countries have reached out to Apple support who confirmed the outages, although Apple is yet to update its System Status page to reflect the downtime. Apple is typically at least a few hours behind in reporting outages.

As highlighted by hundreds of users on Twitter, the outages appear to be affecting multiple iCloud services including Mail, third-party apps attempting to access iCloud credentials, and Find my iPhone. Others are simply receiving an error message when attempting to access any iCloud service. Some users are also reporting that iCloud is requesting they reset their passwords as if their account is experiencing a security issue.

We’ll update this post when/if Apple finally reports the outages.

So, is iCloud coming down, or are we hallucinating? http://t.co/fKAepnEhzO

— Ulysses Team (@the_soulmen) April 23, 2013

#iCloud seems to be down. Or account hacked? Hopefully not…

— Juhana Venäläinen (@juhana_) April 23, 2013

iCloud – AppStore – iTunes : Hors Service pic.twitter.com/6llTx5pu8o

— Vincent Chapeau (@iChaps_) April 23, 2013

https://twitter.com/himanzoo/status/326669089533722624

https://twitter.com/KhaledYousry/status/326666876124033024

Anyone else having #server issues with #Apple #icloud this morning?

— Kevvy (@kevvyrowley) April 23, 2013

the strangest thing is happening to my #icloud email account on my phone. hope messages will return… :-((

— bernardo (@bjchan) April 23, 2013

https://twitter.com/ridewithgarrett/status/326664553310081024

@flexibits Fantastical keeps asking for my password for my iCloud cal. Ideas?

— Meron Bareket (@MeronBareket) April 23, 2013

iMessage/FaceTime has been down for about a half hour, Apple just acknowledged it (Update: Fixed)

Zac Hall Apr 9 2013 - 1:18 pm PT

0 Comments

Update: 8PM ET – Just 4 short hours after we first started hearing issues, iMessage and FaceTime are back

Update: 8:45PM ET – Apple’s status website also saying the issues are resolved

Screen Shot 2013-04-09 at 4.26.24 PM

As many have reported on Twitter, iMessage and FaceTime have been down for the past half hour, but Apple just updated its Services Status page. Meanwhile, Apple is aptly offering the opportunity to complete a survey regarding its online Apple Support quality.