problem ▪ June 19

imac-deal-best-buy

Apple today announced a replacement program for the 3TB hard drive included in some 27-inch iMac models due to a concern that some of the components “may fail under certain conditions.” Apple doesn’t mention a specific product number, but notes that affected machines would have been sold between December 2012 and September 2013, which would apply to Apple’s late 2012 iMac model. expand full story

problem ▪ May 30

Apple Watch running the original 1.0 software rather reliably recorded a user’s heart rate every ten minutes. With Watch OS 1.0.1, users noticed that heart rate records were no longer being kept as frequently. This was initially thought to be a bug but Apple has now clarified that this is intended behaviour on its website.

The updated website says that ‘Apple Watch attempts to measure your heart rate every ten minutes, but won’t record it when you are in motion or your arm is moving’. The original version of this feature did not care about arm movement.

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problem ▪ July 22, 2014

problem ▪ October 30, 2013

Apple has published a new support article detailing an issue with some new 13-inch Retina MacBook Pros that debuted alongside the iPad Air earlier this month. The issue can lead to the computer’s keyboard or trackpad becoming unresponsive.

There have been numerous reports of the issue in a 67-page thread on the Apple support forums. Apple’s statement:

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problem ▪ October 29, 2013

Apple has confirmed to The New York Times that a “very limited” number of iPhone 5s units could experience shortened battery life as the result of a manufacturing problem.

“We recently discovered a manufacturing issue affecting a very limited number of iPhone 5S devices that could cause the battery to take longer to charge or result in reduced battery life,” said Teresa Brewer, an Apple spokeswoman. “We are reaching out to customers with affected phones and will provide them with a replacement phone.”

The exact number of affected units is not clear, but the statement is said to imply that the number is in the few thousands range. Apple sold 9 million iPhones total over its opening weekend. The NYT notes that a manufacturing problem does not equal a defective battery, so it is unclear what the actual source of the issue is.

Affected users can expect to be contacted by Apple soon and will be issued a replacement phone.

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