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Facebook unveils platform to integrate third-party apps, customer support for businesses into Messenger

During its F8 Developer Conference today, Facebook announced a new Facebook Messenger Platform that will allow third-party apps to integrate with its popular Messenger app.

The platform will allow users to launch and install other apps from the Facebook Messenger app itself that add additional features to the experience and allow users to easily share directly from Messenger, as pictured in the screenshots below.

The new platform will launch with 40 supported apps initially, but Facebook is releasing an SDK today that will let any developers integrate with Messenger.

The platform doesn’t exist outside of Apple’s App Store, as Messenger will actually send users to the App Store to install and download the apps that support the platform. The SDK allows app developers to make the experience smooth for users, however. When you launch an app from Messenger, you can quickly jump into creating content in the third-party app and easily share and then jump back to Messenger, as highlighted below:

Facebook-Messenger-platform-apps

The new Messenger platform comes alongside a new and improved way for users to share content on mobile devices from other apps. Now users will be able to share content across all of Facebook’s services, allowing users to select specific groups, Messenger, or their News Feed to share content. The new sharing screen for app developers is pictured below:

The company also showed off a new Messenger Business platform that will allow businesses to interact with customers in unique ways and offer shipping notifications via the app:

Facebook-messenger-Business-01

Facebook is still in the process of showing off the new services at its Developer Conference. You can tune into the live stream here.

Developers interested in learning more and integrating their apps with Facebook Messenger can grab the SDK on Facebook’s website. 

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Comments

  1. myke2241 - 9 years ago

    no offense FB but most businesses are not going to want to take part in a platform that has major privacy issues. you can only data mine so much!

  2. Jacob Swanson - 9 years ago

    This is really interesting but possibly confusing given recent extension and share features implemented by Apple directly in iOS. The “Messenger Platform” feels a bit like Facebook building a work around for functionality that should be (or it wishes was) implemented at the OS level. This kind of non-OS “add on” functionality can often create a disjoint experience in the context of the overall iOS user experience.

    Why not just have apps implement “extensions” that can be used directly in Messenger?

  3. hijaszu - 9 years ago

    The whole reason behind creating the mess with a separate Messenger application was that it will give a much cleaner messaing experience. Not that I was buying and I removed both FB application after FB blocked me from messaging without Messenger and the later always complained about being disallowed from sending notifications to the lock screen. After this, FB adds mess into the “clean” messaging experience? What’s the point behind this? (Money of course, but who will buy any explanation?)

  4. To bad I don’t, and won’t ever use it.

Author

Avatar for Jordan Kahn Jordan Kahn

Jordan writes about all things Apple as Senior Editor of 9to5Mac, & contributes to 9to5Google, 9to5Toys, & Electrek.co. He also co-authors 9to5Mac’s Logic Pros series.