[UPDATE: New hardware resolves.]

Apple discontinued its Thunderbolt Display last summer after five years on the market, and now Apple recommends the LG UltraFine 5K Display ($974 through March 31, regular $1299.99) for new MacBook Pro customers. While the industrial design doesn’t match Apple’s hardware, the UltraFine 5K screen is Retina resolution like 5K iMacs and connects using the new Thunderbolt 3 I/O.

LG UltraFine 5K Display has a critical usability issue, however, that doesn’t affect other external monitors: the hardware can become unusable when located within 2 meters of a router.

Sony A6500

For Mac users, LG UltraFine 5K Display is the closest thing to a modern Apple Thunderbolt Display. Apple introduced the LG monitor at its MacBook Pro event back in October and said the two companies collaborated on its creation.

The screen measures 27-inches diagonally and can display 2560 x 1440 like the Thunderbolt Display but at Retina resolution so the screen is super sharp.

UltraFine 5K misses out on Apple’s industrial design and can’t be daisy-chained together like Thunderbolt Display, but Apple’s new 15-inch MacBook Pros can drive up to two UltraFine 5K Displays when both are connected. UltraFine 5K Display also powers connected MacBooks over Thunderbolt 3 so you can use one over a single cable without also connecting a charger.

lg-ultrafine-5k

There are other high-resolution external displays that work with new MacBook Pros, but LG UltraFine 5K Display is the closest thing to a modern Thunderbolt Display for Mac users.

The problem is UltraFine 5K Display becomes unusable when positioned within 6.6-feet of a router. I discovered this issue after purchasing my own UltraFine 5K Display last week and thinking something was defective with my hardware.

Right out of the box, UltraFine 5K Display was hardly usable as it would consistently disconnect and even freeze my MacBook Pro which made it unusable for work on Thursday and Friday. Connecting it to my MacBook Pro consistently resulted in needing to reboot my machine to continue working.

My MacBook Pro is primarily used in my home office where my router (latest Apple AirPort Extreme) is also located. A review for the LG display on Apple’s website clued me in to the router potentially being the issue.

lg-ultrafine-5k-review

After testing UltraFine 5K Display in another room without issue, I contacted LG customer service and explained that my monitor works in one room but disconnected in another room without suggesting to support that the problem could be the router.

Support responded by recommending I use the monitor away from a router as they can cause performance issues with this monitor.

lg-support-1

I moved my router from the office to the living room and tested UltraFine 5K Display with my MacBook Pro on my desk and found that it stayed connected  in this spot for the first time.

Since moving the router to another room, UltraFine 5K Display has remained connected without issue.

mbp-lg

Before purchasing LG UltraFine 5K Display, I was not aware of performance issues when used near routers. The display manual mentions in the warning section to install UltraFine 5K Display “where no Electromagnetic Interference occurs” without specifically mentioning routers.

Using a router near a MacBook and external display is likely common, however, so be aware of this issue if you’re experiencing problems yourself or considering purchasing UltraFine 5K Display.

LG support says the router issue only affects its 5K monitors and no other LG displays. Without more 5K monitors on the market to test, it’s unclear if this limitation will be hardware specific or an issue in all external 5K displays coming soon.

lg-support-2

It’s not a major issue for me to have the router located in the living room rather than the office, although some homes or workspaces may not be able to reasonably accommodate the 6.6-feet distance needed to ensure reliable performance.

The bigger problem for new customers is knowing why UltraFine 5K Display may not be working properly when used near a router.