The UK’s Office of Fair Trading has today published its final “principles” for free-to-play games, after starting an investigation back in April last year. Publishers have until April 1st to comply to the regulations or their titles breach UK consumer law and may result in legal action … expand full story
Consumer protection Stories January 30, 2014
Consumer protection Stories July 18, 2012
Portuguese consumer group takes Apple to court over AppleCare warranties following fines in Italy
As was the case in Italy, where Apple was recently fined $1.2 million and threatened with closure of its Italian operations related to its AppleCare policies, translated reports today from Lusa News (via Exame Informatica) claimed Portuguese consumer groups plan to take similar action against Apple. According to the reports, DECO, the Portuguese Association for Consumer Protection, asserts Apple is misleading consumers by not informing them of two-year warranties mandatory by Portuguese law:
According to Lusa, the DECO decided to proceed with an action in court against Apple. The decision relates to the fact that the company “deceptively” consumers, luring them to extend the warranty to three years through its AppleCare Protection Plan that “nothing” adds to the legal guarantee of two years in Portugal.
“The Portuguese Community law and gives a two-year guarantee for the movable, but Apple does not recognize this reality. After several attempts to enforce these rights, without success, decided to proceed with a lawsuit popular, “said Joao Morgado, secretary general of the DECO
Consumer protection Stories June 27, 2011
We haven’t gotten official word on this but the Economic Times of India is reporting that Apple changed its return policy on Apps from minutes to 7 days. We reported earlier this month that Taiwan gave both Apple and Google two weeks to comply withits consumer protection mandate.
An official said the lack of a return and refund mechanism violated the Consumer Protection Act. In an example of the problem the city government is trying to prevent, Yeh cited a case of software bought on Apple Store on Thursday that did not work, but left the buyer without recourse.
It appears that Apple has complied (Google, less so): expand full story