Melbourne

Apple CEO Tim Cook sent an email to all of the company’s employees today addressing the situation at Apple’s Melbourne, Australia store that saw a group of teens booted from the outlet by management due to their race. The incident was captured in a video that appeared online this week.

In the email, which bore the subject line “Apple is open,” Cook calls the handling of the situation “unacceptable” and says that no one in Apple’s leadership was happy about what happened. He also said that store leadership teams worldwide would be required to re-take certain customer service training.

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Apple has announced that it’s opening a new store in Melbourne on Saturday, based in the Highpoint Shopping Centre in the western suburbs. While the company already has five stores in the State of Victoria, this is the first in Melbourne, Australia’s second-largest city …
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