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31 'outage' stories May 2012 - October 2013
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Apple confirms some users experiencing iTunes Store outage

Avatar for Zac Hall Oct 2 2013 - 12:01 pm PT
7 Comments
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Some users may be experiencing difficulty making purchases on the iTunes Store, according to Apple’s system status page. We’ve heard mentions of issues beginning this morning, and Apple reports trouble starting around 1:30 PM EST. Game Center and FaceTime also experienced issues this afternoon, though the former may be somewhat difficult to notice.

https://twitter.com/iTunes/status/385474005626785792

Apple’s iMessage service has been suffering turbulence for days now, which is not reflected on the system status page as it may be limited to iOS 7 users. Apple told the WSJ it is working on a fix for its iMessage issues in a future software update and recommends a workaround in the meantime.
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US President Obama compares Healthcare.gov’s ‘glitches’ to an Apple product launch

Avatar for Jordan Kahn Oct 1 2013 - 10:53 am PT
19 Comments
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[youtube=http://www.youtube.com/watch?v=HmRA_tML2tE&start=675]

During President Obama’s live remarks addressing the government shutdown and Obamacare site outages today, the U.S President compared the issues with healthcare.gov to an Apple product launch (via WashingtonPost):

Now, like every new law, every new product roll-out, there are going to be some glitches in the sign-up process along the way that we will fix. I’ve been saying this from the start. For example, we found out that there have been times this morning where the site’s been running more slowly than it normally will.

And we’re going to be speeding things up in the next few hours to handle all of this demand that exceeds anything that we had expected. Consider that just a couple of weeks ago, Apple rolled out a new mobile operating system, and within days, they found a glitch, so they fixed it. I don’t remember anybody suggesting Apple should stop selling iPhones or iPads or threatening to shut down the company if they didn’t. That’s not how we do things in America. We don’t actively root for failure. We get to work, we make things happen, we make them better, we keep going.

He is of course referring to the release of iOS 7.0.2 last week, which brought fixes for a lock screen passcode bypass flaw and other small issues.

Obama is a confirmed iPad user and is frequently seen carrying around the device so perhaps he’s speaking from some 1st hand experience…
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TV Shows seeing outage for some on Apple TV, iTunes Store (update: back)

Avatar for Mark Gurman Aug 29 2013 - 10:22 am PT
10 Comments

We’re receiving multiple reports from readers indicating that the TV Shows feature on Apple TV and on iTunes on Mac in the United States is seeing an outage. So, it’s not just you. Apple is yet to comment on the downtime on its official status page.

https://twitter.com/cmm6501/status/373129216117575680

https://twitter.com/HarleyQuinn7123/status/372927860270698496

https://twitter.com/jasonsandmeyer/status/373130575118630912

Update: We’re getting reports that TV shows are starting to come back for some users. 


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Apple’s iCloud servers once again experiencing major outages for a growing number of users

Avatar for Jordan Kahn Apr 23 2013 - 5:34 am PT
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Update, 9:34 AM: Apple has now updated its System Status page to confirm the outages we reported earlier this morning. Apple reports some users experienced issues with account & sign in for iCloud, purchases for iTunes, Game Center, and creating new Apple IDs:

Over the last couple of months Apple’s iCloud servers have been experiencing major outages approximately every couple of weeks and today a growing number of users are once again complaining of issues accessing various iCloud services.

9to5Mac readers in several countries have reached out to Apple support who confirmed the outages, although Apple is yet to update its System Status page to reflect the downtime. Apple is typically at least a few hours behind in reporting outages.

As highlighted by hundreds of users on Twitter, the outages appear to be affecting multiple iCloud services including Mail, third-party apps attempting to access iCloud credentials, and Find my iPhone. Others are simply receiving an error message when attempting to access any iCloud service. Some users are also reporting that iCloud is requesting they reset their passwords as if their account is experiencing a security issue.

We’ll update this post when/if Apple finally reports the outages.

https://twitter.com/himanzoo/status/326669089533722624

https://twitter.com/KhaledYousry/status/326666876124033024

https://twitter.com/ridewithgarrett/status/326664553310081024

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Apple confirms another iMessage, FaceTime outage (Update: Fixed)

Avatar for Zac Hall Apr 12 2013 - 8:58 am PT
0 Comments

Apple confirms service disruption

Update: 12:30PM ET – Apple’s status website also saying the issues are resolved

For the second time this week, Apple has confirmed that iMessage and FaceTime are experiencing hiccups, albeit nearly three hours after users first started reporting issues.

Any regular user of the service can speak for how regular of an occurrence this is, and Apple is consistently slow to confirm any service disruption.

Notably, when Apple does admit any downtime, it typically downplays the issue while our own experience and that of the good people on Twitter reflects otherwise.

https://twitter.com/kraymoney/status/322735363418365952

https://twitter.com/JoshLongman_/status/322735363158331392

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Apple confirms App Store, iTunes and Calendar outages, services still down for many

Avatar for Jordan Kahn Feb 21 2013 - 10:34 am PT
0 Comments

Update, 4:00 PM: Apple updated its system status page to reflect the ongoing iCloud outages as pictured above.

After receiving several reports from readers experiencing issues with accessing the App Store, iCloud, and other online Apple services, Apple has finally updated its system status page and confirmed outages for the iTunes Store, Mac App Store, and App Store. It also confirmed some users were experiencing issues with iCloud calendars. While Apple’s status page shows outages between 9:40 a.m. and 11:50 a.m 4:00 PM, many users continue to experience problems accessing services…

As highlighted by the collection of tweets below, many iOS users are still unable to access the App Store, iTunes, and iCloud services:

https://twitter.com/bsteinbach/status/304660868900200448

https://twitter.com/pcperini/status/304654762387841025

https://twitter.com/adamjb1995/status/304646695688470530

https://twitter.com/BoogsterSU2/status/304644589455810560

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Apple admits iCloud was hosed for 15 million users this morning, after the fact

Avatar for Jordan Kahn May 14 2012 - 10:30 am PT
0 Comments

After a number of reports and tweets from across the Web announced outages for iCloud mail this morning, Apple updated its system status page confirming the outage lasted from 8 a.m. to 9:30 a.m. PDT and affected approximately 12 percent—or 15 million— of iCloud’s 125 million users. Unfortunately, Apple’s iCloud Support page was not updated until after service was restored, which left most users in the dark as to why they could not access Mail and Notes during the outage.

[tweet https://twitter.com/#!/markgurman/status/202057157057847297]

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