tech support Stories May 29, 2015

If you want quality, reliable tech support for your computer, get a Mac. That’s according to the results of a new Consumer Reports survey that ranked Apple top among PC manufacturers for technical support post-purchase for the ninth year running… expand full story

tech support Stories November 17, 2014

Apple is making a big push with gift cards for the holidays with the most notable change being gift cards for its retail stores arriving through third-party retailers, according to sources. The company already sold iTunes/App Store gift certificates through a number of retail parters, but it has just recently started selling its Apple Store gift cards outside its own channels as well. Apple Retail will also make changes to repair procedures tomorrow including the introduction of in-store repairs for Beats products.  expand full story

Sylvania HomeKit Light Strip

tech support Stories June 19, 2014

Apple redesigns Support Communities website

Earlier today we reported that Apple was preparing to introduce new enhancements to AppleCare, Apple IDs, and a redesign to its online support sites in addition to a number of other support related improvements. Now, Apple appears to have just flipped the switch on its redesign for at least the Apple Support Communities forums where users can go to discuss problems and troubleshoot products through Apple’s website.

The updated Apple Support Communities design has a much cleaner and more streamlined look and feel and extends through the entire Support Communities site including individual forum pages. In addition to a redesigned user interface, Apple is also building in new social features and an improved search engine into the Support Communities site. The search bar now displays similar questions as users type and combines the “Submit my question” button for those searching for something without any relevant results (pictured above).

As for the new social features, Apple has a quick links to “Activity” at the top of the redesigned site making it easy to keep on top of forums you’re interested in and view likes from other users. Another quick link to the “People” tab, which allows you to search for forum members with links to redesigned profile pages for each.

A gallery showing off the redesign is below:

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