Apple support Stories September 17

Apple TV Remote and Support apps updated for larger screens, AppleCare and password features

UPDATE: Apple has also updated GarageBand for iOS today with new touch instruments and loops, as well as support for importing and playing back MIDI files.

With the release of iOS 12 today, Apple is updating both its Apple TV Remote and Apple Support apps. Both aim to bring a more seamless and friendly experience to users.

Apple support Stories June 12

Apple Support for iOS expands to new countries & regions, adds new languages, more

Apple today has rolled out an update to the Apple Support app on iOS. The update brings the app to version 2.3 and includes region and country expansions and more.

Apple support Stories November 29, 2017

Apple updates Support app with redesigned UI, new Discover section, and search

On the heels of launching a YouTube channel dedicated to how-to tutorial videos, Apple today pushed a significant version 2.0 update to its Apple Support app for iOS.

Apple support Stories May 9, 2017

Apple this evening has started rolling out an update to its Apple Support app on iOS that adds a host of new features. The update brings the app to version 1.1 and introduces new features such as rich notifications, additional country support, and more.

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Apple support Stories March 27, 2016

[Update: Although details around the problem with iOS 9.3 links causing hangs and crashes remain sparse, it appears to be related to the third-party apps a user installed on the system. We have been able to take an unaffected iPhone 6 and iPad Pro, install the Booking.com app, and then observe Safari consistently hanging when long pressing a link. We do not recommend repeating this however to see the bug for yourself, as the problem appears to stay around. Our test devices continue to exhibit the crashing bug after uninstalling the app and rebooting. We are not sure what exactly causes the issue and thus do not know what class of apps cause the problem to arise. It is likely not limited to just one app, but we are yet to find others. Apple is yet to comment officially on the issue.]

Readers are reporting a strange bug with iOS 9.3 (and older versions apparently, exact characteristics of affected devices is unclear), primarily affecting the latest Apple devices, iPhone 6s and iPhone 6s Plus. The issue has also been reported on older phones and some iPad models as well. The cause is unknown, but many users are finding themselves unable to open links in Safari, Messages, Mail, Notes and other apps. Instead of visiting the target website, the app crashes, freezes or hangs. Hundreds of reports have already been posted about the iOS 9.3 problem on the Apple Support forums.

Other users are reporting that tapping on links simply does nothing, whereas a tap-and-hold causes a crash. A permanent fix for the issue is not known and Apple has yet to comment on what may be going on. Some people have reported that disabling JavaScript partially solves the issue for opening links in Safari, but remains for other apps.

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Apple support Stories March 3, 2016

Apple has today launched a company Twitter account for help, customer support and iOS tips. Although Apple manages some support accounts for parts of its business, like Apple Music, this is the first time Apple has launched an account that covers its entire product range. @AppleSupport is already verified, confirming its validity as an official Apple support avenue.

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