Apple support Stories October 12

Apple is rolling out a nice update to the Apple Support application for iPhone and iPad. With today’s release of version 4.4, the Apple Support app now lets you easily get Express Replacement Service for devices in-app and more. Head below for the full details on what’s new.

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Apple support Stories September 11

Apple published a new support page about how exposure to vibrations, like those generated by high-powered motorcycle engines, might impact iPhone cameras. Apple explains that some features like optical image stabilization (OIS) and closed-loop autofocus can be affected for “long-term direct exposure to high-amplitude vibration within certain frequency ranges.”

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Apple support Stories August 9

Apple Support app for iOS adds paired AirPods to your list of devices

The Apple Support app just got a new update with version 4.3, adding paired AirPods to the list of your owned devices.

Apple support Stories April 1

Apple Support app updated with reservation reminders and more coverage details

The Apple Support app has received an update today with a couple of changes. The latest version brings more information for your device coverage details and also allows you to get reminders about upcoming reservations. There’s also a new “Check Coverage” App Clip.

Apple support Stories March 4

Apple launched today a new support page on its website. With “Apple for Kids,” parents and guardians can learn everything they need to know about how to manage a family group, set up a child’s device, and more.

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Apple support Stories September 2, 2020

Apple has released a new version of the Apple Support app today with useful new integration with the Wallet app. With today’s update, users can now add a pass from the Apple Support app to the Apple Wallet for “easy check-in” at Genius Bar locations.

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Apple support Stories April 28, 2020

Apple has released a major update to the Apple Support app for iPhone and iPad today. The update brings a new user interface, Dark Mode support, and much more.

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Apple support Stories January 29, 2019

Apple Support app updated with new search feature

Apple has today pushed an update to its Apple Support app, available for iPhone and iPad. Today’s update brings it to version 3.0 and adds a few handy features.

Apple support Stories September 17, 2018

Apple TV Remote and Support apps updated for larger screens, AppleCare and password features

UPDATE: Apple has also updated GarageBand for iOS today with new touch instruments and loops, as well as support for importing and playing back MIDI files.

With the release of iOS 12 today, Apple is updating both its Apple TV Remote and Apple Support apps. Both aim to bring a more seamless and friendly experience to users.

Apple support Stories June 12, 2018

Apple Support for iOS expands to new countries & regions, adds new languages, more

Apple today has rolled out an update to the Apple Support app on iOS. The update brings the app to version 2.3 and includes region and country expansions and more.

Apple support Stories November 29, 2017

Apple updates Support app with redesigned UI, new Discover section, and search

On the heels of launching a YouTube channel dedicated to how-to tutorial videos, Apple today pushed a significant version 2.0 update to its Apple Support app for iOS.

Apple support Stories May 9, 2017

Apple this evening has started rolling out an update to its Apple Support app on iOS that adds a host of new features. The update brings the app to version 1.1 and introduces new features such as rich notifications, additional country support, and more.

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Apple support Stories March 27, 2016

iOS 9.3

[Update: Although details around the problem with iOS 9.3 links causing hangs and crashes remain sparse, it appears to be related to the third-party apps a user installed on the system. We have been able to take an unaffected iPhone 6 and iPad Pro, install the Booking.com app, and then observe Safari consistently hanging when long pressing a link. We do not recommend repeating this however to see the bug for yourself, as the problem appears to stay around. Our test devices continue to exhibit the crashing bug after uninstalling the app and rebooting. We are not sure what exactly causes the issue and thus do not know what class of apps cause the problem to arise. It is likely not limited to just one app, but we are yet to find others. Apple is yet to comment officially on the issue.]

Readers are reporting a strange bug with iOS 9.3 (and older versions apparently, exact characteristics of affected devices is unclear), primarily affecting the latest Apple devices, iPhone 6s and iPhone 6s Plus. The issue has also been reported on older phones and some iPad models as well. The cause is unknown, but many users are finding themselves unable to open links in Safari, Messages, Mail, Notes and other apps. Instead of visiting the target website, the app crashes, freezes or hangs. Hundreds of reports have already been posted about the iOS 9.3 problem on the Apple Support forums.

Other users are reporting that tapping on links simply does nothing, whereas a tap-and-hold causes a crash. A permanent fix for the issue is not known and Apple has yet to comment on what may be going on. Some people have reported that disabling JavaScript partially solves the issue for opening links in Safari, but remains for other apps.

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Apple support Stories March 3, 2016

Screen Shot 2016-03-03 at 13.07.44

Apple has today launched a company Twitter account for help, customer support and iOS tips. Although Apple manages some support accounts for parts of its business, like Apple Music, this is the first time Apple has launched an account that covers its entire product range. @AppleSupport is already verified, confirming its validity as an official Apple support avenue.

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Apple support Stories December 13, 2015

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I’ve had my Apple Watch since the day it launched on April 24th and have been wearing it everyday since. This was probably the longest I’ve had a wearable without having any hardware issues. Then my speaker blew out first thing randomly one morning…

Yes, I did all the trouble shooting steps one should do before officially being upset and frustrated: checking the volume under settings, turning the iPhone and Apple Watch off and on, and even erasing the Apple Watch setting it back to factory settings and setting it up as a new Apple Watch, even though I had a backup. After testing the sound by using timers, and trying to make phone calls from my watch, none of that worked. This meant I had a few days to really see how going without the Apple Watch would actually impact me.

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Apple support Stories June 19, 2014

Apple redesigns Support Communities website

Earlier today we reported that Apple was preparing to introduce new enhancements to AppleCare, Apple IDs, and a redesign to its online support sites in addition to a number of other support related improvements. Now, Apple appears to have just flipped the switch on its redesign for at least the Apple Support Communities forums where users can go to discuss problems and troubleshoot products through Apple’s website.

The updated Apple Support Communities design has a much cleaner and more streamlined look and feel and extends through the entire Support Communities site including individual forum pages. In addition to a redesigned user interface, Apple is also building in new social features and an improved search engine into the Support Communities site. The search bar now displays similar questions as users type and combines the “Submit my question” button for those searching for something without any relevant results (pictured above).

As for the new social features, Apple has a quick links to “Activity” at the top of the redesigned site making it easy to keep on top of forums you’re interested in and view likes from other users. Another quick link to the “People” tab, which allows you to search for forum members with links to redesigned profile pages for each.

A gallery showing off the redesign is below:

Apple support Stories April 24, 2014

Apple’s fix for FaceTime woes in iOS 6? Upgrade to iOS 7

Apple has released a new support document explaining some of the issues that iOS 6 users have experienced lately when trying to make FaceTime calls. Along with an explanation, there’s finally a fix in sight that’s also detailed on the support page. What’s the fix? Update to iOS 7.

First spotted by MacRumors, the support document informs users of a pretty obvious solution to the problem. If you’re using a device that supports iOS 7, you’ll need to update to the latest version of iOS 7. If the device in question isn’t compatible with iOS 7, update to iOS 6.1.6 to resolve the FaceTime bug.

Apple support Stories October 16, 2013

Apple adds redesigned iPhone support pages with iOS 7 tips to website

This week Apple has added revamped iPhone support pages detailing a long list of new features and UI tweaks in iOS 7 with a slick new UI that allows users to easily swipe through a carousel of related tips using a layout that’s much better suited for touch screens on iOS devices.

The new design is only available for iOS 7 related tips currently, but it could be a sign of things to come for the rest of Apple’s aging iPhone support pages that force users to navigate through lists of knowledge base articles.

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