Screen Shot 2014-06-13 at 09.33.50Apple has today announced a replacement program for some European iPhone USB adapters. The company says that it has identified that some USB adapters bundled with iPhones (as well as sold separately) may overheat and ‘pose a safety risk’. The adapter shipped with European models of the iPhone 3GS, iPhone 4 and iPhone 4s from October 2009 to September 2012.

Affected adapters feature the Model ‘A1300′ designation, found on the bottom of the unit as pictured above. Apple will replace the power adapters for free at its dedicated replacement portal website. A full country list is below.

Units can be replaced at Apple Retail stores, some authorized resellers, or over the phone with Apple technical support. Apple will also refund customers who paid for replacement chargers because of this issue. Check Apple’s site for more details on the process.

It is important to note that this program is different to the power adapter scheme from last year, which involved replacing unauthorised third-party chargers which were prone to electrocution.

Apple lists the following countries as being affected by this issue.

Albania, Austria, Belgium, Bulgaria, Croatia, Czech Republic, Denmark, Egypt, Finland, France, Germany, Greece, Hungary, India, Indonesia, Israel, Italy, Latvia, Lithuania, Luxembourg, Macedonia, Moldova, Montenegro, Netherlands, Norway, Poland, Portugal, Romania, Russia, Slovakia, Slovenia, South Africa, Spain, Sweden, Switzerland, Turkey, Vietnam

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7 Responses to “Apple says some European iPhone USB adapters ‘may pose a safety risk’, announces free replacement program”

  1. shaheryargs says:

    Overheat?? Better get it early people. Don’t want to lose such an expensive and reliable phone

  2. I live in Chile and we use the same model. Should be change our as well?

  3. I got that disappointed today.
    I try to go on the road at Grapari Telkomsel Banda street Bandung city – West Java – Indonesia.
    I tried to ask if there PT. Trikomsel Oke Tbk in that place?
    according to the guard there is no PT. Trikomsel Oke Tbk in that place.
    why I go back to the Telkomsel Grapari because I bought the iPhone 4S on 1st February 2012 which then made ​​at the venue.
    specifically said that there is a problem the iPhone product must be returned to the place of purchase (yes, right?).
    so … since the place is not there, finally my I try to “gambling” to find Apple store in my city.
    I click the link:
    http://www.apple.com/id/support/usbadapter-european/
    then click:
    http://www.apple.com/id/support/usbadapter-european/locate/
    and enter the word “bandung”.
    appears 3 locations namely:

    Location # 1:
    IBOX @ DAGO BANDUNG
    JL. IR. H. JUANDA NO. 145 DAGO, 40132 BANDUNG INDONESIA
    BANDUNG, WEST JAVA 40132
    6222-253 6575
    I went to that place, was “stunned”. I was the same in sales conversations, he said they do not know anything about it.
    ok leave that place.

    Location # 2:
    EStore @ BANDUNG
    GROUND FLOOR Ciwalk, BLACK BUILDING, JL. Cihampelas NO. 160 BANDUNG, WEST JAVA
    BANDUNG, BANDUNG 40116
    +62 22 20611 90/91
    described the same, essentially they also do not know anything about it.
    ok leave that place.

    Location # 3:
    ZOOM INDONESIA
    Paris Van Java Mall GF C # 02 JL. Sukajadi NO. 137-139
    BANDUNG, BANDUNG 40162
    6222 8206 3800, 62 8206 3799
    sales at front ask me to go to space at rear, then the service section they know about it, but since it was not bought at that place, so I cannot exchange my usb charger.
    ok leave that place.

    Location # 4:
    Jl. Sunda 16 Bandung
    022-4211303
    I took it’s print from the web address above link to sales at the venue.
    answered “fuse-electric-European” to “fuse-electric-Indonesia” is not the same.
    I’m confused. essentially they do not accept the exchange usb charger.

    Last try:
    click the link:
    https://getsupport.apple.com/ServiceOptionAction.action
    after I enter the serial number of my iPhone, message appears:
    “We’re sorry, but there are currently no solutions available in your location.”

    dispite of all events this day I can not exchange my iPhone usb charger which models the A1300.
    sad …
    it feels i got “bully” by apple.

    if anyone can help can email to:
    mastonyganteng@yahoo.com

    I wait …
    thank you.
    greetings …

  4. Can you point me where governments are involved in this issue?
    Is it the word European? Because I think it’s referring to the more or less same socket pattern we are using all across Europe.

  5. herb02135go says:

    I believe this is so consumers don’t need a different adapter for each phone. That’s good for the consumer and the environment.

    Trying to blame the government for Apple’s failure is lame.

  6. Yeah, they did, though it’s not yet in application. I am sure pissed by this enforcement as well.
    But I can’t find the link between that and the replacement mentioned in this article. :)

    About my opinion on Europe, it’s got nothing to do with Apple… :)