RunKeeper, Withings, Strava, & iHealth plan HealthKit integration, excited for medical industry tie-in

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Whenever Apple introduces a new feature baked into iOS that was previously a domain ruled by third-party apps like its new HealthKit platform and Health app in iOS 8, questions inevitably come up about how it will impact other developers and competing platforms. That’s why we were interested in finding out how some of the top fitness and health app developers and accessory makers are reacting to Apple’s HealthKit announcement.

We reached out to some of the big names in the health and fitness app world, as well as companies like Withings and iHealth that sell iOS-connected health and medical accessories such as blood pressure monitors through Apple stores. Not only did all of the companies we spoke with— RunKeeper, Withings, Strava, and iHealth— confirm they are already planning integration with their ecosystems, they also talked about how having one central location for users to manage health and fitness data will indeed be a good thing for the business.

RunKeeper CEO Jason Jacobs told me he’s excited that Apple is bringing “some of the other key players in the ecosystem (doctors, EMRs, etc) into the discussion” and confirmed both his RunKeeper and Breeze app will soon support Healthkit. Others are also excited for integration with the medical industry that currently uses a highly fragmented record keeping system for health data.

Here’s what they had to say: Read more

Freshdesk launches free SDK to provide in-app customer support for iOS apps

In June, Google decided to update Google Play with a very useful feature for developers: the ability to respond to the user reviews attached to their apps in the store. The feature is an important one, allowing developers to respond to criticisms, provide updates on necessary upcoming fixes, and perhaps most importantly, communicate directly with their users. Google’s decision to introduce the feature made it clear the App Store needs to revamp its customer support—and developers agreed.

Apple has yet to introduce any sort major overhaul to its App Store customer support and rankings. However, Freshdesk, creators of cloud-based help desk software, introduced a product today that provides direct, in-app customer support for iOS developers.

The free “MobiHelp” SDK allows a developer to implement customer support directly within their iOS apps using a single line of code. This will allow developers to not just respond to comments in the store like Google Play, but also communicate directly with their users from within the app. From there, devs can view and respond to feedback inside of FreskDesk HTML5 app on the desktop or mobile:

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