TheNextWeb reports that Apple has begun returning the $299 purchase price of Final Cut Pro X to customers who are unsatisfied with the product’s features and capabilities. Cupertino has begun issuing refunds to those who have filed an official request using Apple’s Mac App Store Customer Service form.
Some customers have received sympathetic email responses from Apple support staff, including:
“Moving forward, I understand that you are not satisfied with the app “Final Cut Pro”. I can certainly appreciate you would like a refund, and I would be more than happy to help you out with this today. In five to seven business days, a credit of £179.99 should be posted to the credit card that appears on the receipt for that purchase.
Please note that this is a one time exception because the iTunes Terms and Conditions state that all sales are final.”
This is an interesting gray area because Mac Apps purchased through the Mac App Store aren’t usually up for return so long after they are purchased (unless you re in Taiwan). Whereas boxed software, especially Pro level stuff, usually has a longer guarantee even if there are restocking fees.
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- Conan O’Brien slams Final Cut Pro X (9to5mac.com)