As noted by PatentlyApple, Apple has filed a patent report today that details a new diagnostic tool that works through iTunes. The tool uses in-depth change logs that details firmware updates, physical conditions that surround the device during the events, the location of the device, and more. iTunes could be set to find corruption in the change log to let the user, and possibly a support Genius, know of what needs to be changed.
The log may be generated periodically (e.g., every 5 milliseconds, every 30 minutes, every 5 hours, after every reset, or at any other time based or event based or environment based event occurs). Each generated log may be stored on the Apple device or uploaded to a remote entity, and each log may be retained or overwritten by a more recently generated log depending on available storage space and/or processing capabilities, for example.
So what about privacy? The log will contain only information that will aid Apple in helping you, and will be without any personal information. As we’d imagine, each time you connect a device, like an iPhone, to iTunes it will pull the log. Like any patent, this might not actually be used. But hey, anything to save a trip to the Genius Bar right? Could this possibly tie in with this morning’s report regarding a web based tool?
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