Following last week’s release of the iPhone 6s and iPhone 6s Plus, Apple’s support community pages are lighting up with new reports of problems with the new iPhones for some customers. The issues range from overheating Touch ID buttons to random power-offs, significant audio distortion, and 3D Touch glitches.
Below, we look at some of the most interesting iPhone 6s and iPhone 6s Plus problems users are reporting, as well as possible solutions…
- Touch ID. Some users of the iPhone 6s have reported that their Home buttons/Touch ID scanners are becoming “really hot” to the touch, a problem that can apparently be resolved by holding down the Sleep/Wake and Home buttons for 10 seconds to reset the phone.
- Power. Some iPhone 6s users say that their devices are randomly powering off despite still having battery power. The iPhones can be powered back on again by holding down the Sleep/Wake buttons, but stop functioning once the power goes out.
- Speakers. A number of iPhone 6s and iPhone 6s Plus users have been reporting significant audio distortion through the devices’ speakers, including “super loud” notification sounds that mimic the speaker being blown. While it’s unclear whether the issue is in hardware or software, some users believe that it’s a software bug related to restoring from an older iPhone backup; others believe that the iPhone 6s and 6s Plus speakers have taken a step down from the iPhone 6 and 6 Plus. We have also noticed that the iPhone 6s Plus is behaving oddly with the Phone app, sometimes performing audio such as phone calls and ringtones through the wrong speakers and at the wrong volumes.
- 3D Touch. Some users, including 9to5Mac editors, have experienced 3D Touch software-related bugs, including a refusal of Safari to open web links using regular (non-deep) taps. Resetting the iPhone may allow 3D Touch to resume its normal functionality.
History suggests that Apple will remedy the majority of early adopter issues through a software update to iOS. As always, the timing of that update and the extent to which software fixes the issues remain unclear.
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