Apple today has launched a new repair program for iPhone 6 Plus users affected by the widely reported on “Touch Disease” hardware flaw. This flaw centers around an iPhone’s display becoming unresponsive and displaying a thin gray flickering line along the top.
As part of the new repair program, Apple will repair affected devices for a flat service price of $149.
Apple writes on its website that it has determined that “some” iPhone 6 Plus units are plagued by the problem. The company, however, attributes such issues to the device having been dropped multiple times on a hard surface rather than a manufacturing flaw.
The issues were reported on back in August with an in-depth investigation describing the affected iPhone 6 Plus models as “ticking time bombs just waiting to act up.”
Apple writes the following concerning the issues:
Apple has determined that some iPhone 6 Plus devices may exhibit display flickering or Multi-Touch issues after being dropped multiple times on a hard surface and then incurring further stress on the device.
If your iPhone 6 Plus is exhibiting the symptoms noted above, is in working order, and the screen is not cracked or broken, Apple will repair your device for a service price of $149.
Apple also says it will be contacting customers who already paid for repairs to refund them the difference, and otherwise encourages customers who think their device might be affected to contact the company.
In order to have your devices repaired, you can visit either an Apple Authorized Service Provider, an Apple Retail Store, or contact Apple Technical Support and send in your damaged device.
It’s unclear how affected customers will respond to Apple’s repair program seeing that there’s still a $149 charge associated with getting their device repaired. Apple has been hit with multiple class action lawsuits concerning the issue, so it will be interesting to see how the new repair program affects those lawsuits.
If your device is affected by Touch Disease, you can head to Apple’s website now to start the process of getting your phone repaired to working order.Comments (0)