problem

Seven 'problem' stories October 2013 - March 2016

Apple re-releases iOS 9.3 for older iPhones and iPads affected by Activation Lock issue

Benjamin Mayo Mar 28 2016 - 9:58 am PT

Apple has released an updated build of iOS 9.3 for users affected by an activation bug, first reported last week. Although the version number is still 9.3, the update features a new build number, 13E5237, to signify the change. The issue prevented some iPhone and iPad owners from successfully completing the upgrade steps for iOS 9.3 if they could not recall their Apple ID info immediately, to pass Activation Lock.

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Apple announces replacement program for 3TB hard drives in some iMac models

Jordan Kahn Jun 19 2015 - 10:23 am PT

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Apple today announced a replacement program for the 3TB hard drive included in some 27-inch iMac models due to a concern that some of the components “may fail under certain conditions.” Apple doesn’t mention a specific product number, but notes that affected machines would have been sold between December 2012 and September 2013, which would apply to Apple’s late 2012 iMac model.
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Apple says Watch OS 1.0.1 attempts to record heart rate every ten minutes, but won’t if arm is moving

Benjamin Mayo May 30 2015 - 7:38 am PT

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Apple Watch running the original 1.0 software rather reliably recorded a user’s heart rate every ten minutes. With Watch OS 1.0.1, users noticed that heart rate records were no longer being kept as frequently. This was initially thought to be a bug but Apple has now clarified that this is intended behaviour on its website.

The updated website says that ‘Apple Watch attempts to measure your heart rate every ten minutes, but won’t record it when you are in motion or your arm is moving’. The original version of this feature did not care about arm movement.

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Last week’s MacBook Air firmware update reportedly failing to install for some, leaving users with bricked machines

Mike Beasley Jul 22 2014 - 4:31 pm PT

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Apple released an EFI firmware update (version 2.9) for the mid-2011 MacBook Air last week to address problems the computer could have while waking from sleep, but recently users have started to report on the company’s support forum that the software was failing to install on their machines, and in some cases leaving them with completely non-functional computers, as first noted by MacRumors.

While some users report that their MacBook Airs shut down for several hours only to suddenly spring back to life, others claim that their machines still won’t startup. In other cases, users are finding that the Mac App Store prompts them to re-install the update over and over. So far there aren’t any reports of a successful resolution to the issue, even through AppleCare channels.

If you haven’t already installed the update, it may be best to sit this one out until Apple has fixed whatever problem seems to be plaguing users at the moment.

Apple says fix incoming for 13-inch Retina MacBook Pro trackpad & keyboard issues, offers interim solution

Mike Beasley Oct 30 2013 - 4:52 pm PT

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Apple has published a new support article detailing an issue with some new 13-inch Retina MacBook Pros that debuted alongside the iPad Air earlier this month. The issue can lead to the computer’s keyboard or trackpad becoming unresponsive.

There have been numerous reports of the issue in a 67-page thread on the Apple support forums. Apple’s statement:

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Apple confirms iPhone 5s battery life affected by manufacturing issues in some units

Mike Beasley Oct 29 2013 - 5:24 pm PT

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<a href="http://www.ifixit.com/Teardown/iPhone+5s+Teardown/17383">Image via iFixit</a>

Apple has confirmed to The New York Times that a “very limited” number of iPhone 5s units could experience shortened battery life as the result of a manufacturing problem.

“We recently discovered a manufacturing issue affecting a very limited number of iPhone 5S devices that could cause the battery to take longer to charge or result in reduced battery life,” said Teresa Brewer, an Apple spokeswoman. “We are reaching out to customers with affected phones and will provide them with a replacement phone.”

The exact number of affected units is not clear, but the statement is said to imply that the number is in the few thousands range. Apple sold 9 million iPhones total over its opening weekend. The NYT notes that a manufacturing problem does not equal a defective battery, so it is unclear what the actual source of the issue is.

Affected users can expect to be contacted by Apple soon and will be issued a replacement phone.

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problem

Apple re-releases iOS 9.3 for older iPhones and iPads affected by Activation Lock issue

Apple announces replacement program for 3TB hard drives in some iMac models

Apple says Watch OS 1.0.1 attempts to record heart rate every ten minutes, but won’t if arm is moving

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Last week’s MacBook Air firmware update reportedly failing to install for some, leaving users with bricked machines

Apple says fix incoming for 13-inch Retina MacBook Pro trackpad & keyboard issues, offers interim solution

Apple confirms iPhone 5s battery life affected by manufacturing issues in some units

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