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ISPs offer such excellent customer service they don’t need regulating, say ISPs

US ISPs offer excellent customer service according to US ISPs | Photo of operator in call center

The Federal Communications Commission (FCC) last month announced a review of the customer service offered by ISPs (internet service providers), stating that this was often so poor it made it hard for consumers to switch providers.

But ISPs have responded through a lobbying group, claiming that they offer “effective and user-friendly” customer service and therefore new regulations are not needed …

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Carriers don’t want to unlock your iPhone, say it’s for your own good

Carriers don't want to unlock your iPhone | Padlocked door

Back in June, the Federal Communications Commission (FCC) has proposed a new rule, under which carriers will have to unlock your iPhone or Android smartphone within 60 days of activation.

Two of the biggest US carriers, AT&T and T-Mobile, are now arguing against this, claiming that it’s consumers who will suffer if they are forced to comply …

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Can we ever trust photos again, in an AI age? Apple and others working the problem

Can we ever trust photos again, in an AI age? | AI image created with Photoshop

At a time when you can ask AI to modify an existing photo in almost any way you please, or even ask it to generate a completely artificial image, can we ever trust photos again?

Apple is working to address the issue in two ways, and many of us are hoping it will also join an emerging new standard for content authenticity …

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Internet Archive data breach exposes 31M users | Abstract image

Internet Archive hackers sending email replies to support tickets [U]

Update on October 21: The hackers still have access to support tickets and the email addresses of the users who submitted them, and are currently sending replies.

An Internet Archive data breach has been confirmed by the organisation, which has also been suffering Distributed Denial-of-Service (DDoS) attacks. The home of the Wayback Machine was previously attacked back in May …

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Half of Americans have forgotten to cancel a trial subscription

Half of Americans have forgotten to cancel a trial subscription | A 'Don't forget' note on a Post-It

A new survey reveals that almost half of Americans have forgotten to cancel a trial subscription. It also corroborates earlier findings that we’re now spending around $1,000 a year on subscription services.

The survey comes as the FCC announced new rules ensuring that companies can’t use deceptive practices to hook us into taking out subscriptions, nor make it hard to cancel them …

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Federal ‘click to cancel subscriptions’ rule is ratified (but weakened)

Federal 'click to cancel subscriptions' rule is ratified | Keyboard with large green Cancel key

A “click to cancel” law was last month passed in California, and now the FTC has ratified a federal rule designed to achieve the same goal.

The idea of both is to force companies to make it as easy to cancel an online or app subscription as it is to sign up in the first place. Both were introduced in response to sketchy practices by companies designed to make it as difficult as possible to unsubscribe …

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WordPress vs WP Engine | New login shown

WordPress vs WP Engine battle gets seriously stupid, with new login requirement

You may be aware of a bizarre feud between WordPress co-creator Matt Mullenweg and website hosting platform WP Engine. If not, you’ll find a recap below.

But things took a very silly turn today when the WordPress login acquired a new checkbox requiring users to declare that they are not in any way connected with WP Engine …

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Dating apps haven’t helped us find better partners, suggests research

Dating apps haven't helped us find better partners | Popular apps seen on an iPhone

You’d think that dating apps would help people find better partners, given that they allow daters to expand their dating pool beyond the people they meet organically, but new research suggests that isn’t the case.

The research even suggests that online dating may have negative effects on society as a whole, by reducing social mobility …

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Podcasting getting tougher as big names get most of the cash and audience

Podcasting getting tougher | Desktop recording setup shown

Podcasting is getting tougher for those who don’t already have a significant following, says a new report, as a few big names take most of the cash and get most of the audience.

Recent data shows that the top 25 podcasts reach almost half of regular US listeners, and the top 100 shows reach more than 60% of the total podcast audience. But it also shows that high-profile deals don’t always work out …

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CrowdStrike largest IT outage in history; cost more than $5B

CrowdStrike largest IT outage in history | Windows BSOD shown

Cybersecurity researcher Troy Hunt – who runs the HaveIBeenPwned website – predicted that the CrowdStrike failure would set a record as the largest IT outage in history, and the numbers seem to back him up.

Cyber insurance company Parametrix has put together some estimates of the cost of the outage, with healthcare companies worst hit, and airlines not far behind …

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Adobe exec described hidden pricing strategy as ‘a bit like heroin’

Adobe hidden pricing like heroin | Syringes shown

An Adobe exec is quoted as describing its hidden pricing strategy as being “a bit like heroin.” The remark was revealed when the government released its unredacted complaint, which accuses the company of deliberately making it hard to cancel a Creative Cloud subscription.

The exec acknowledged customer anger at the way the company made its contractual terms hard to understand, but said that improving this would result in “taking a big business hit” …

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CrowdStrike CEO called to testify before Congress to explain how it happened

CrowdStrike CEO called to testify before Congress | Committee on Homeland Security graphic

The House Homeland Security Committee has written to CrowdStrike CEO George Kurtz, asking him to testify before Congress. The letter says the committee wants Kurtz to explain how the global IT outage happened, and what steps it is taking to prevent any repetition.

The demand comes as companies around the world struggle to recover from the global IT outage, with Delta saying that it has cancelled 4,000 flights since Friday and expects disruption to continue for another couple of days …

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Global IT outage takes down airlines, banks, 911 services, more; CrowdStrike to blame

Global IT outage caused by CrowdStrike | Screengrab of crashed Windows PC

A huge mistake by cybersecurity company CrowdStrike has caused a global IT outage on a massive scale, with airlines, banks, health services, and more affected – including some 911 centers.

United, Delta, and American Airlines are among the airlines who have been forced to ground flights. Broadcaster Sky News was taken off-air for several hours. Many retailers have been unable to accept payments. In short, it’s chaos out there …

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Eton students being forced to swap their iPhones for Nokia dumbphones | Drone shot of the school

Eton students being forced to swap their iPhones for Nokia dumbphones

Incoming students at Eton – the most famous of Britain’s private boarding schools, and whose alumni include many of the country’s prime ministers – are being told that they must leave their iPhones at home for the whole school year.

Their SIM will be transferred to a Nokia dumbphone which is only capable of phone calls and texts (and, I guess, Snake) …

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