Verizon Wireless Stories November 13, 2013

Verizon Wireless, once the gold standard for LTE, has admitted that it is struggling to keep up with demand in the big cities – with some users being dropped down to slower 3G speeds. The carrier’s Chief Financial Officer Fran Shammo said yesterday:

There are certain pockets where we’re absolutely going to experience that down tick from the LTE network down to 3G because of capacity constraints …  expand full story

Verizon Wireless Stories October 30, 2013

1.4M iPhone sales help Sprint into profitability, but carrier still squeezed in the middle

Sprint has reported a move into profit, posting a Q3 profit of $383M, contrasting with a $767 loss in the same quarter last year. The carrier reported that it sold 1.4M iPhones, representing 28 percent of its total smartphone sales of 5M.

While its decision to start carrying the iPhone clearly helped it reduce defections to other carriers, it still reported a net loss of 313,000 customers in the quarter. CNET reports that the carrier appears to be finding itself squeezed in the middle, between Verizon and AT&T at the top end and T-Mobile at the bottom.

But as the nation’s third-largest carrier by subscriber, Sprint finds itself in a bind. The company can’t compete with the reach and resources of larger Verizon Wireless and AT&T, which are locking up the high-end, premium customers. But on the low end, T-Mobile has gotten more aggressive with one promotional offer after another and now boasts an LTE network that covers more areas than Sprint.

Full results below the fold … 

Verizon Wireless Stories September 19, 2013

Before iOS 7 it was rather inconvenient to block a phone number, and there was nothing built into iOS that would allow you do so. If you got phone calls from Telemarketers you can always register your number for free on the National Do Not Call Registry. If you wanted to block specific people, you had to contact your carrier to do so. For example, with AT&T, you can pay $4.99 per month per line to block up to 30 numbers with their Smart Limits. With Verizon Wireless, you are able to block up to five phone numbers per line with no charge. With Sprint you fill out a form on their website and it appears there is no additional fee.

Dealing with your carrier can be a rather tedious, and with the new iPhone, iPad, and iPod touch operating system, you no longer have to…

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Verizon Wireless Stories August 30, 2013

As Apple’s September 10th iPhone unveiling approaches, we’ve heard that Verizon Wireless is blocking its retail employees from requesting vacations between Wednesday, September 18th and Sunday, September 22nd. Based on Apple historically shipping new versions of the iPhone about a week and half following the unveiling, it would make sense for the new iPhones to arrive for customers on Friday, September 20th.

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Verizon Wireless Stories March 4, 2013

Verizon CFO Fran Shammo spoke at the Duetsche Bank Annual Media, Internet & Telecom conference this morning, where he was asked a few questions related to the iPhone. Verizon reported its fourth quarter 2012 earnings last month with 9.8 million smartphone activations—a record 6.2 million of which were iPhone. We knew about half, or 3.1 million, of those iPhone sales were driven by the first full quarter with the iPhone 5, but today Shammo talked about just how important getting the free iPhone 4 was during the quarter:

But this past fourth quarter you had a couple — you had really one thing happen that never happened before, especially with Verizon Wireless, and that was for the first time ever, because of the iPhone 5 launch, we had the 4 at free. So it was the first time ever you could get a free iPhone on the

Verizon Wireless network. So that produced a lot of volume for us. We had a lot of new customers come into Verizon who took that free phone, and that was great for us because again if you think about — we sold a lot of LTE product in the fourth quarter. We sold a lot of 3G product from the iPhone products in the fourth quarter.

But that is key for us, because if you think about our two networks it is important for me as I migrate people into the 4G network I still have this very large 3G network that operates very efficiently. We are not investing any more capital in that network other than to keep it up and running, so no more coverage capital, no more capacity capital. If I can keep that network up and running that just generates more contribution margins for us. So it is critical for us to balance that. But, again, I think you had one point in time where you had a free phone, a free Apple phone that never happened before with us and that generated a lot of volume.

While noting that 53 percent of the carrier’s smartphone activations were iPhones in 2012, Shammo was asked about the opportunity to incentivize employees to sell non-Apple devices that would also come with lower subsidies for Verizon:

The answer is, no, we don’t and it is critical that we don’t do that. The reason for that is because what is more important for us is when a customer walks into a store that customer walks out with a phone that they will be happy with and not return under our 30-day guarantee. Because the worst thing that can happen for us is for me to incentivise a salesperson to get you into a phone that you walk out the door with thinking you are going to like and in three days you come back because you don’t like it. Therefore, now I’ve just subsidized two smartphones because that phone you used I can’t resell as a new phone.

You can read more from Shammo’s presentation and where he discusses the growth of Share Everything plans, tablets, and more here.

Verizon Wireless Stories November 8, 2012

Verizon Wireless says 4G LTE rollout to be completed by mid-2013

Speaking at a conference with investors this morning, Verizon Wireless CFO Fran Shammo revealed that Verizon would roll out its LTE network completely by mid-2013. FierceWireless reported today’s timeline is six months earlier than previous estimates released by Verizon. Verizon’s LTE network will match its 3G CDMA coverage area once the rollout is complete. Additionally, Shammo commented on the early problems the LTE network suffered. However, he said with over 80 percent of the country’s population now covered, it is now stable. According to Big Red’s latest numbers, 14.9 million LTE devices are currently on the network.

In retrospect, the nation’s largest carrier AT&T plans to have 250 million people covered by the end of 2013, with a completed roll out of 300 million people planned by the end of 2014.

Shammo also revealed today that the company’s new Share Everything data plans introduced in late June now makes up 13 percent of current Verizon customers. The shared data plan allows customers to share data with up to 10 devices through a single account. [FierceWireless]

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