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Apple @ Work is a 9to5Mac series where Bradley Chambers looks at the latest trends and news with how the Mac and iOS are working in enterprise IT environments.

A new regular series from Bradley Chambers covering Apple in the enterprise

About Apple @ Work: Bradley Chambers has been managing an enterprise IT network since 2009. Through his experience deploying and managing firewalls, switches, a mobile device management system, enterprise grade Wi-Fi, and thousands of Macs and iPads, Bradley will highlight ways in which Apple IT managers deploy Apple devices, build networks to support them, train users, stories from the trenches of IT management, and ways Apple could improve its products for IT departments.

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Apple @ Work: Streamline remote support with the free SupportApp from Root3

SupportApp

macOS is a fantastic operating system for remote workers. It’s easy to maintain, very secure, and easy to use. There are times when things go wrong, though. When calling into your company’s IT department, getting them the information they need to diagnose the problem is crucial. I recently came across an app that needs to become a standard for macOS in every enterprise called SupportApp.

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Apple @ Work: Camo uses your iPhone to transform your Mac’s low-quality webcam

Camo for Mac

One of the most glaring faults of Apple’s laptop line is the built-in webcams. Apple looks to finally be moving to 1080 with the newest iMac and its FaceTime HD camera, but that doesn’t help anyone with a current Mac. We’ve all spent way too much time over the past 14 months in Zoom meetings, so in hindsight, it would have been great to see Apple upgrade the built-in FaceTime cameras years ago, but they didn’t. In its absence, many people have taken to upgrading to an external option like the Logitech StreamCam and Papalook PA930. What if there was another option that you likely already own? Let’s look at Camo, an app to use your iPhone as your Mac webcam.

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Apple @ Work Podcast: VMware Workspace ONE streamlines macOS management in multi-platform organizations

Apple At Work

In this episode of the Apple @ Work podcast, Bradley is joined by Naveen Pitchandi from VMware to talk about the latest trends in macOS management in larger organizations.

Sponsored by DEVONthink 3: Manage documents the smart way on iPhone, iPad, and Mac. Apple @ Work listeners get 10% off with this link

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Apple @ Work: Declarative MDM and Apple Configurator for iPhone set the foundation for the future of Apple device management

Apple Configurator for iPhone

One of my favorite sessions at WWDC each year is the one around what’s new with Apple device management. This year, we got a first look at Apple’s next-generation MDM protocol called Declarative MDM. Apple has also provided several other enhancements to iOS and macOS to streamline the management of your Apple deployments.

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Apple @ Work: WWDC 2021 wishlist for Apple device management in the enterprise and K-12

Apple At Work

One of the most exciting weeks of the year for us in the Apple ecosystem is almost here. Apple’s World Wide Developer Conference kicks off next week. Although it’s virtual once again, we’re all looking forward to an exciting week of announcements as we get a look at what’s coming in iOS 15, iPadOS 15, macOS 13, and hopefully some announcements for tvOS. On the enterprise side, I am looking forward to the “What’s new with Apple device management” session that usually happens in the middle of the week. We’re coming up on a year since Apple’s acquisition of Fleetsmith, so it’s going to be interesting to see if we hear any news about it. Even that withstanding, here are some things I’d love to see from Apple in regards to enterprise and K–12 device management for this round of software upgrades.

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Mosyle Okta

Mosyle adds Okta and Ping Identity to streamline macOS logins in the enterprise

Mosyle is one of the top Apple mobile device management vendors on the market. Over 20,000 businesses and schools currently use them. Today, the company has unveiled a new integration to streamline the macOS. Using Mosyle Auth 2, Mosyle’s single sign-on solution for macOS, organizations can now use Okta and Ping Identity for Login management for enterprise Macs.

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When setting up a Mac at work, Kandji Liftoff aims to create the perfect first-day experience

Kandji liftoff

Kandji has taken the wraps off its latest addition to its Apple mobile device management platform. Kandji Liftoff was designed to create the perfect first-day experience when setting up a Mac at work. Using Kandji Liftoff, IT departments can automatically take an unboxed Mac and set it up with all the right apps, settings, and security controls in place before the user logs in for the first time.

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Apple @ Work: Securing macOS in the enterprise starts with FileVault 2

Mac at work

Apple @ Work is brought to you by Kandji, the MDM solution built exclusively for organizations that run on Apple. Kandji is a modern, cloud-based platform for centrally managing and securing your Mac, iPhone, iPad, and Apple TV devices, saving IT teams countless hours of manual work with features like one-click compliance templates and 150+ pre-built automations, apps, and workflows. Request access.

Device security is at the forefront for any IT department. While many professionals are familiar with how to secure Windows in an enterprise environment, they might not be as up-to-date on how to secure macOS. In this guide, I’ll give some steps to consider, but this isn’t meant to be an exhaustive guide as every industry and company will have different requirements, so consider this information a “starting point.”

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Apple @ Work Podcast: Claris CEO Brad Freitag discusses why Claris Connect is uniquely positioned to solve integrations with SIS vendors

Apple at work podcast

Apple @ Work is brought to you by Kandji, a modern, cloud-based platform to manage and secure your Mac, iPhone, iPad, and Apple TV devices. Kandji saves IT teams hours of manual work with features like one-click compliance templates and 150+ pre-built automations, apps, and workflows. Request access.

In this episode of the Apple @ Work podcast, Bradley is joined by Brad Freitag, CEO of Claris (Apple subsidiary), to talk about the recent announcement for Claris Connect and Apple School Manager.

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Apple @ Work: Remote desktop support for macOS is crucial for remote work to be successful

Apple @ Work is brought to you by Kandji, the MDM solution built exclusively for organizations that run on Apple. Kandji is a modern, cloud-based platform for centrally managing and securing your Mac, iPhone, iPad, and Apple TV devices, saving IT teams countless hours of manual work with features like one-click compliance templates and 150+ pre-built automations, apps, and workflows. Request access.

One of the significant challenges of doing enterprise IT support in a remote environment is troubleshooting when you need to help someone with something software-related. There are multiple ways to do remote desktop support on macOS, so let’s look at the available options.

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Apple @ Work: What will be the enterprise impact of running iOS apps on macOS?

Apple @ Work is brought to you by Kandji, the MDM solution built exclusively for organizations that run on Apple. Kandji is a modern, cloud-based platform for centrally managing and securing your Mac, iPhone, iPad, and Apple TV devices, saving IT teams countless hours of manual work with features like one-click compliance templates and 150+ pre-built automations, apps, and workflows. Request access.

The transition to Apple Silicon is fantastic thus far. Having been an Apple user since 2004, this is my second processor change, and this transition is going exceptionally well. My M1 Apple MacBook Air is my favorite Mac of all time. For the enterprise market, Apple Silicon is bringing many beneficial factors, but one of the more underrated ones is iOS apps running on macOS.

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Apple @ Work Podcast: Secure K-12 iPads with Spin Safe Browser

Apple at work podcast

In this episode of the Apple @ Work podcast, Bradley is joined by Justin Payeur from Spin Safe Browser to talk about their kid-friendly iOS browser, and how iOS 14 made it a reality for organizations.

Sponsored by DEVONthink 3: Manage documents the smart way on iPhone, iPad, and Mac. Apple @ Work listeners get 10% off with this link

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Apple @ Work: Using supervised Apple devices is a critical aspect of a successful deployment

Apple @ Work is brought to you by Kandji, the MDM solution built exclusively for organizations that run on Apple. Kandji is a modern, cloud-based platform for centrally managing and securing your Mac, iPhone, iPad, and Apple TV devices, saving IT teams countless hours of manual work with features like one-click compliance templates and 150+ pre-built automations, apps, and workflows. Request access.

Supervision on the macOS, iPadOS, and iOS is one of the most fundamental decisions you can make when planning out your business or K–12 deployments. Unlike most aspects of your Apple deployment, if you mess up on supervised devices on the front end, it’s difficult and time-consuming to recover from after the fact. Let’s dive in on device supervision with Apple and how to leverage it to help your deployment become a successful one.

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Apple @ Work: Apple TV has become a popular digital signage tool thanks to MDM integration and comparatively low cost

In the aftermath of Apple’s cancellation of the big HomePod, there’s been a lot of speculation about Apple TV’s future. After releasing the tvOS version of the Apple TV in 2015 and the 4K version in 2017, Apple has largely been silent on the platform’s future. Despite tvOS receiving continual software updates, the hardware has remained stagnant. Even without modern hardware, the Apple TV is nearly the perfect digital signage device, thanks to Apple’s mobile device management integration.

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Apple @ Work Podcast: Zero-Touch deployment and why it’s a key part of IT security

Apple at work podcast

Sponsored by DEVONthink 3: Manage documents the smart way on iPhone, iPad, and Mac. Apple @ Work listeners get 10% off with this link

In this episode of the Apple @ Work podcast, Bradley is joined by Greg Keller from JumpCloud to discuss their new Zero-Touch implementation and why it’s a key part of the IT security strategy for remote and in-office employees.

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Apple @ Work: What Apple needs to do next with mobile device management

Apple Enterprise

Apple@Work is brought to you by VMware Workspace ONE, a true Unified Endpoint Management platform that manages all device types on all platforms across all use cases, including macOS and iOS. Try for free

A few weeks ago, I took a look at what I believed Apple would do with FleetSmith long term, and how other MDM vendors shouldn’t be concerned about Apple offering a free solution because 2021 Apple would love a recurring subscription from enterprise customers. I have heard Apple is completely retooling its MDM APIs, and this acquisition may be part of it. So what does Apple needs to do with MDM in the future to better compete with Google Chromebooks in K–12 and Windows in the enterprise? Let’s dive in!

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