In last year’s American Customer Satisfaction Index, Apple and Samsung were neck-and-neck at 80%. In this year’s results, released today, Samsung has retained last year’s score while Apple has just edged ahead at 81%.
Apple moves up 1% to take sole possession of the industry lead at 81, just ahead of Samsung, unchanged at 80. Lenovo’s Motorola recedes 3% to 77, as does HTC (75), while LG remains at 74. Microsoft Mobile, with both Nokia- and MS-branded phones, dips to 74, followed by the smaller manufacturers, which edge up 3% to a combined score of 73.
Despite Apple winning out in overall satisfaction across models, it didn’t quite manage the top spot when it comes to specific models …
We can usually get a decent idea of what the insides of an upcoming Mac will look like thanks to announcements from part manufacturers. A report last week detailed some of the changes that Apple has planned for its MacBook Pro refresh in the fourth quarter of this year and now Intel and Samsung have both made announcements that could offer a glimpse into what else Apple will introduce…
In the middle of seemingly stalling profits and a general slowdown of the smartphone industry — like Apple‘s notable first quarter of YoY growth drop in years — Samsung seems to be enjoying a moment of sunshine bathing.
Eleven months after losing the leadership to the Cupertino giant, the Korean manufacturer has climbed once again to the top of the US vendors’ list, as per a Counterpoint Research report (via Business Korea)…
Bloomberg speculates that India could refuse to grant Apple permission to sell used iPhones in the country citing comments from a telecommunications ministry official today.
The U.S. company’s application has been turned down, the official said, asking to not be identified, citing official policy [while] Apple declined to comment.
Apple had hoped that used iPhone sales would be a good way to get a foothold in a country where its market share is just 2%, and where 80% of phones cost less than $150. Its iPhone Upgrade Program in the United States gave the company a plentiful supply of used phones that it could have sold at much lower prices in India without sacrificing margin, which must have seemed like the perfect plan …
According to a new report from the Korean Herald, Samsung and Apple have reached a deal in which Samsung will supply around 100 million OLED display units to Apple beginning in 2017. The report comes as several other sources have stated that Apple plans to make the switch to OLED panels beginning next year.
It’s been a year and a half since iFixit tore into the flagship 9.7-inch tablet from Apple, and now it’s finally time to look inside the smaller iPad Pro and see what it’s really made of. What you’ll find is your typical mix of components from Samsung, Bosch Sensortec, NXP Semiconductors, and others, plus a whole lot of battery. Cutting to the chase, iFixit rates the smaller iPad Pro’s repairability at a low 2 out of 10, which is the same as the iPad Air 2 it replaces but one point below what it rated the 12.9-inch iPad Pro last year. Here’s what’s inside the 9.7-inch iPad Pro and why iFixit says it’s not so repairable…
Apple’s plan to sell used iPhones in India to bring new customers into the Apple ecosystem has met with strong opposition, reports Bloomberg. A newly-formed lobbying group has sent a letter to the government asking it to deny Apple the official approval it would need to begin the sales – and one of the companies behind the group is Samsung.
“Why even consider allowing import of used phones when import of other used goods such as cars are precluded by 300 percent duty levies?” asked Ravinder Zutshi, chairman of the newly formed Mobile and Communications Council, which issued the letter. The group’s members include the largest Indian phone brands: Micromax, Intex and Samsung …
The endless patent battles between Apple and Samsung took an interesting turn this week when Apple claimed that the most recent court ruling violated the Seventh Amendment of the U.S. Constitution: the right to trial by jury.
Back in 2014, Apple was awarded $119.6M when Samsung was found to have violated three of the five patents in dispute. That award was overturned last month when an appeals court ruled that Samsung didn’t infringe one of the three patents, and declared the other two invalid.
The problem, explains Reuters, is that the appellate court didn’t just refer to the trial court record in reaching its conclusions, it also considered new evidence …