problems ▪ July 2

applemusic1

Many have praised Apple Music’s launch this week, although the focus has largely been on the free component of the service, a 24/7 streaming radio station called Beats 1. But how are users reacting to the rest of the Apple Music service? It received a lot of positive reviews in the media, but users have noticed some user experience issues and technical hiccups with Apple Music that might keep them from making a switch from the competition when the service’s free three month trial is up. Since the issues aren’t getting a lot of attention from the main stream media, I wanted to share everything we hate about Apple Music so far and what Apple needs to fix before converting potential switchers: expand full story

problems ▪ May 26

Screen Shot 2015-05-26 at 3.56.16 PM

After many complaints from the developer community about poor networking performance on Yosemite, the latest beta of OS X 10.10.4 has dropped discoveryd in favor of the old process used by previous versions of the Mac operating system. This should address many of the network stability issues introduced with Yosemite and its new networking stack.

The discoveryd process has been subject to much criticism in recent months as it causes users to regularly drop WiFi access and causes network shares to list many times over, due to bugs. Many developers, such as Craig Hockenberry, have complained about the buggy software and workarounds have been found to include substituting the older system (called mDNSResponder) back into Yosemite.

discoveryd would cause random crashes, duplicate names on the network and many other WiFi-relate bugs. In the latest beta, Apple appears to have applied the same fix as the enthusiasts by axing discoveryd completely.

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problems ▪ May 13

The Apple Watch had a rough launch: atypically critical reviews, extended shipping delays, and public skepticism surpassing the launches of the iPhone and iPad. But as I write these words, Apple is just beginning next-day shipments of the first Modern Buckle, Leather Loop, and Space Black Stainless Steel Apple Watches, which means that tomorrow will be the first day when the entire Apple Watch lineup is actually in (or on) consumers’ hands.

Since a month has passed since pre-orders opened, I wanted to revisit an article we published in early April — a summary of 15 user experience problems revealed by early Apple Watch reviewers. When the article was published, some people accused the reviewers of bias, but others saw the issues they identified as legitimate. Now that the “new product” dust has had ample time to settle, this follow-up article asks two questions: first, did each of the issues turn out to be real? Second, if each issue was legitimate, how should Apple solve it, if it hasn’t been solved already? The answers are actually worth discussing… 

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problems ▪ January 9

App-store-itunes-refund-UK-01

A week ago, Apple introduced 14-day no-questions-asked refunds in the EU for iTunes Store and App Store content. This means that, without the need for a reason, any Apple customer in Europe can get their money back for (primarily) app purchases in 5-7 days time. That’s how it is described, at least.

This opens up some possibilities for abuse. For instance, if you complete a game within two weeks, then you can get your money back and end up paying nothing. As a developer, I tested this out myself. It turns out there is an even bigger problem. At least, right now, when the refund is processed, the app continues to work. You get the app for free, forever.

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problems ▪ August 22, 2014

Apple-iPhone-Sales

This Friday afternoon, Apple has opened up an iPhone 5 battery replacement program after discovering that a “very small percentage” of units “may suddenly experience shorter battery life or need to be charged more frequently.” The iPhone 5 was originally launched in September 2012, and Apple says that the affected units were sold between that month and January 2013. Apple’s support website includes a tool to check if your serial number belongs to a faulty iPhone 5…

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problems ▪ June 20, 2013

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