replacement ▪ September 28

AAPL: 112.44

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With the iPhone 6s and 6s Plus officially going on sale and delivering to pre-order customers over the weekend, it’s just a matter of time before you smash your display to pieces and drain your battery’s capacity. While some screen breaking and defective batteries might be covered under AppleCare and the 1 year hardware warranty included with all iPhones, otherwise you’ll need to refer to one of these handy guides from our friends at iFixit. expand full story

replacement ▪ August 21

AAPL: 105.76

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iPhone 6 Camera

Apple has discovered that a limited number of iPhone 6 Plus devices sold between September and January are affected by a manufacturing defect with the back camera. This defect causes photos taken with the back iSight camera to come out blurry. Apple will replace the camera in your affected device for free, if eligible. You can find out if you are eligible for a replacement by typing your serial number into this website, which will lookup if your phone is part of the batch with the manufacturing problem.

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replacement ▪ July 17

Apple Watch screen cracked

Yep, that’s a cracked Apple Watch display. Nope, it’s not actually an Edition, just plated, but the $549 and up steel model uses the same sapphire display as Apple’s $10,000 and up watch. And yes, the Apple Watch’s sapphire display reacts to accidental drops against hard surfaces just like iPhones.

In describing the craftsmanship of the Apple Watch, Apple calls sapphire “the second-hardest transparent substance after diamond,” adding that “that’s why we chose it to cover the Apple Watch and Apple Watch Edition faces,” but it still sells a $79 AppleCare+ warranty to cover accidental damage because sapphire is clearly not invincible.

Here’s what to expect if you accidentally break your Apple Watch display and what I learned about how easily it can happen… expand full story

replacement ▪ July 31, 2014

iPhone screen

Apple will finally begin offering iPhone 5s screen replacements in its official U.S. and Canada retail stores in the coming days, according to several sources. Apple Store Genius Bars are said to have begun taking delivery of large quantities of iPhone 5s screens for the repair program. The crucial service’s debut is currently scheduled for Monday, August 4th. This upcoming rollout will mark an official launch as a few stores in the U.S. have piloted iPhone 5s screen repairs over the past several months. Apple officially rolled out iPhone 5c screen repairs in January, and it began replacing other iPhone 5c and 5s parts late in 2013. The screen replacements will cost approximately $150 per repair, and this is more affordable than the $269 price of completely replacing a broken iPhone 5s.

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replacement ▪ June 13, 2014

Screen Shot 2014-06-13 at 09.33.50Apple has today announced a replacement program for some European iPhone USB adapters. The company says that it has identified that some USB adapters bundled with iPhones (as well as sold separately) may overheat and ‘pose a safety risk’. The adapter shipped with European models of the iPhone 3GS, iPhone 4 and iPhone 4s from October 2009 to September 2012.

Affected adapters feature the Model ‘A1300’ designation, found on the bottom of the unit as pictured above. Apple will replace the power adapters for free at its dedicated replacement portal website. A full country list is below.

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replacement ▪ October 31, 2013


Earlier this week, Apple confirmed that some iPhone 5s units are affected by battery-life issues due to a manufacturing glitch. Apple said that customers with affected units would be contacted to receive a replacement device. Now, sources have shared some details into how exactly that process will work. Besides what is listed in the quote from Apple’s PR department, Apple has told AppleCare representatives that the issue can cause “shortened battery life, longer charge times, or a battery that will no longer charge…”

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