contactless payment Stories May 23, 2016

More than a billion contactless payments in UK highlight potential for Apple Pay

If you’re frustrated by the limited number of retailers supporting Apple Pay, there’s hope from across the Atlantic. New figures reported by the Guardian show that there were more than a billion contactless payments in the UK last year, accounting for one in six of all card transactions.

contactless payment Stories February 29, 2016

I said last summer in my Apple Watch Diary series that Apple Pay arriving in the UK was the tipping point for me in transforming the Watch from a useful device into something I was reluctant to be without. That was confirmed last week when a fraud attempt left me without Apple Pay for a couple of days.

I received a text from my bank asking me to call them as they suspected my card had been compromised. I call them to find that they’d blocked an attempt to use my debit card for a £1200 ($1700) online transaction. As it was for a gadget purchase, I was impressed that they caught it – though perhaps it was the surprise at a large purchase from a non-fruity company …

Having confirmed that I didn’t make the transaction, they put a stop on my card and said they’d send a new one out within a few days. Interestingly, the UK seems to lack one Apple Pay feature the US has …  expand full story

contactless payment Stories January 12, 2016

While the number of U.S. retailers who accept Apple Pay has grown seven-fold between the launch of the service and the end of last year, usage appears to be lagging behind that curve. A survey by Phoenix Marketing found that even in the cases of retailers with the highest levels of Apple Pay usage, only a minority of customers use the payment method there more than once a month.

The survey also noted that 47% of Apple Pay users had experienced a failed transaction at least once, and that a handful of states account for half of all payments made using the service.

As someone who lives in the UK, where contactless payment first launched in 2008, none of this surprises me – and I don’t think it’s anything for Apple to worry about …

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contactless payment Stories August 6, 2015

Retail data analytics firm InfoScout has told payment industry conference PYMNTS R2 that the percentage of U.S. iPhone 6 owners who have tried Apple Pay fell from 15% in March to 13.1% in June. Usage has also fallen sharply among those who have tried the service. Surveying iPhone 6 owners who have previously used Apple Pay and were shopping in a store that accepts the payment method, the percentage using Apple Pay fell from 39.3% in March to just 23% in June.

Payment industry site Pymnts suggests that while the fall is in some ways unsurprising, Apple must also accept part of the responsibility …  expand full story

contactless payment Stories June 29, 2015

When Apple announced that Apple Pay would be coming to the UK in July, there was one major bank missing from the list: Barclays. While the company tweeted that in was in “constructive talks” with Apple, it seemed odd that all other major UK banks had managed to reach agreement while it hadn’t. We may now know the reason for this.

CNET reports that Barclays is hoping to persuade its customers to use its own bPay mobile payment service instead. Rather than embedding a virtual card in an iPhone app, the company wants people to apply a sticker to the back of their phone – or carry a keyfob or wear a wristband …  expand full story

contactless payment Stories June 5, 2015

Apple has invested a lot into its Apple Pay mobile payments solution since its launch last fall. Since launching in October, the payment method is already accepted at more than 700,000 retail locations, according to the company. Reuters today has published a new report in which Apple says that Apple Pay will be accepted by half of the top 100 merchants in the United States by the end of this year, with more planned in 2016. Currently, a fourth of the top 100 retailers support Apple Pay.

According to a retailer that Reuters contacted, Apple has been pushing its mobile payment service aggressively to retailers. The retailer, which remained anonymous and has no plans to accept Apple Pay, said this:

“They have been pushing hard and it’s been that way for months. They have called and tried to persuade us even after we communicated our decision to them.”

That same retailer has no plans to accept Apple Pay because not even a “small percentage” of its customers have requested it. Nevertheless, the research found that retailers accepting Apple Pay are generally happy with the service, and its customers are too…

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