system status

• AAPL Company
• Apple News
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• outage

Apple says iCloud Mail experiencing outage for some users

Following several reports from readers earlier today that Apple’s iCloud Mail service was experiencing an outage, Apple has now updated its system status page to reflect the downtime.

Apple says that “some users are affected” and that “users may be unable to receive iCloud mail”. Apple’s system status page says the outage started a little before 12PM ET this morning and continues for some. iCloud Mail service also went down last month with a relatively small number of users experiencing an outage for as long as 18 hours.

Apple has made some improvements to the iCloud Mail service recently including flipping the switch on encryption for email sent between providers.

We’ll update here when/if Apple provides an update on the outage.

[tweet https://twitter.com/toddheberlein/status/497771810843160578]

• Apps
• iCloud
• iMessage
• Australia
• Mail

iCloud goes down… down under

Several reports are coming in that Apple’s iCloud services have been experiencing an outage in Australia in addition to a few reports from New Zealand. Most appear unable to access any iCloud services such as Calendars and Mail, and others report Apple’s iMessage service is also down. The problems appear to have started late last night eastern time and continued into the morning today.

Apple is yet to update its System Status page to reflect the outages, but users continue to report problems. A long list of tweets from users in both Australia and New Zealand note the system was still down as of this morning.

[tweet https://twitter.com/peterchaly/status/462186048710512640]

[tweet https://twitter.com/dreasaez/status/462183077885001728]

[tweet https://twitter.com/justinholst/status/462194257323757571]

• Apps
• ITunes Store
• system status

New norm? iTunes Store purchasing issue affecting 20% of users this morning [update: back up]

Apple has updated its System Status page to show that 20% of users have been unable to make purchases since 6am this morning. Sadly, this outage is starting to become the norm as just last week the iTunes Store and other iCloud services were experiencing issues for certain users. In addition, Apple released new versions of iOS 7, iTunes 11, and iTunes 11.1 beta to fix issues with iTunes in the Cloud that would not display purchases properly for some users.

Last week, Apple also sent out a botched update to Find my iPhone that left non-developers unable to log in to the app for several hours.

Downtime and server issues are to be expected with any large system – even Google.com went offline for just two minutes a couple of weeks ago – but there seems to be a growing amount of downtime reported on the System Status page. Nevertheless, it is good to see Apple being transparent with the issues.

We’ll update this page once the iTunes Store becomes fully functional again.

Update: The iTunes Store issues were resolved at 9:26 AM this morning, three and half hours after the problems began.

• AAPL Company
• Apps
• iPad
• iPhone
• Apple News

Apple’s iCloud servers once again experiencing major outages for a growing number of users

Update, 9:34 AM: Apple has now updated its System Status page to confirm the outages we reported earlier this morning. Apple reports some users experienced issues with account & sign in for iCloud, purchases for iTunes, Game Center, and creating new Apple IDs:

Over the last couple of months Apple’s iCloud servers have been experiencing major outages approximately every couple of weeks and today a growing number of users are once again complaining of issues accessing various iCloud services.

9to5Mac readers in several countries have reached out to Apple support who confirmed the outages, although Apple is yet to update its System Status page to reflect the downtime. Apple is typically at least a few hours behind in reporting outages.

As highlighted by hundreds of users on Twitter, the outages appear to be affecting multiple iCloud services including Mail, third-party apps attempting to access iCloud credentials, and Find my iPhone. Others are simply receiving an error message when attempting to access any iCloud service. Some users are also reporting that iCloud is requesting they reset their passwords as if their account is experiencing a security issue.

We’ll update this post when/if Apple finally reports the outages.

So, is iCloud coming down, or are we hallucinating? http://t.co/fKAepnEhzO

— Ulysses Team (@the_soulmen) April 23, 2013

#iCloud seems to be down. Or account hacked? Hopefully not…

— Juhana Venäläinen (@juhana_) April 23, 2013

iCloud – AppStore – iTunes : Hors Service pic.twitter.com/6llTx5pu8o

— Vincent Chapeau (@iChaps_) April 23, 2013

https://twitter.com/himanzoo/status/326669089533722624

https://twitter.com/KhaledYousry/status/326666876124033024

Anyone else having #server issues with #Apple #icloud this morning?

— Kevvy (@kevvyrowley) April 23, 2013

the strangest thing is happening to my #icloud email account on my phone. hope messages will return… :-((

— bernardo (@bjchan) April 23, 2013

https://twitter.com/ridewithgarrett/status/326664553310081024

@flexibits Fantastical keeps asking for my password for my iCloud cal. Ideas?

— Meron Bareket (@MeronBareket) April 23, 2013

• AAPL Company
• iOS
• iPad
• iPhone
• Apple News

Apple confirms some users unable to access iCloud docs, Photo Stream, Backup & Restore, iMessage and more

Update: Apple’s iCloud status page said all services were back online as of 11:32 a.m. PST.

As noted by several 9to5mac readers and users on Twitter, iCloud users have experienced varying outages since early yesterday. As of 11:17 a.m. PST today, Apple’s iCloud support system status page confirmed: “Users may be unable to use iCloud Documents, Photo Stream or Backup & Restore. Users may also be unable to send or download attachments in iMessage. Normal service will be restored ASAP.” We can see from Apple’s updated “Recent” status updates that users have experienced a number of issues with iCloud in recent days. The issues range from not being able to access iCloud mail to incoming messages being “slow or unavailable.”

Many users still cannot get access to email and synced content. On Twitter, some reported iCloud being down since yesterday or longer.

[tweet https://twitter.com/Alan_Aoun/status/279298617364328450]

[tweet https://twitter.com/hogepodge/status/279299049088249856]

[tweet https://twitter.com/Vota_Idiota/status/279298793281830912]

[tweet https://twitter.com/RedOvenPizza/status/279298487399632898]

[tweet https://twitter.com/philaronson/status/279304551138484224]

• AAPL Company
• Apple News
• iCloud
• Mail
• outage

Apple admits iCloud was hosed for 15 million users this morning, after the fact

After a number of reports and tweets from across the Web announced outages for iCloud mail this morning, Apple updated its system status page confirming the outage lasted from 8 a.m. to 9:30 a.m. PDT and affected approximately 12 percent—or 15 million— of iCloud’s 125 million users. Unfortunately, Apple’s iCloud Support page was not updated until after service was restored, which left most users in the dark as to why they could not access Mail and Notes during the outage.

[tweet https://twitter.com/#!/markgurman/status/202057157057847297]

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