Korea Stories June 28

AAPL: 93.59

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Reuters reports that South Korea’s Fair Trade Commission (FTC) is investigating Apple for possible anti-competitive practices in the country. This appears to support an earlier unconfirmed report in Korea Times that FTC was examining the legality of Apple’s contract terms with mobile carriers.

Sources said Apple Korea has pressed carriers into buying a minimum volume of promotional iPhones and sharing the burden of repair costs […]

In April, the FTC ordered the rectification of 20 unfair provisions in contracts with its certified repair service partners. The contracts included stipulations that the repair firms could not file lawsuits against Apple Korea within a year after any dispute.

If this sounds familiar, it’s because it echoes an earlier case in France …

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Korea Stories October 23, 2015

AAPL: 115.50

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The iPhone 6s/Plus seems pretty popular already in Samsung’s home market of Korea, despite only going on sale today. All three major carriers earlier reported that they quickly sold out when the new iPhones were made available for pre-order on Monday. Now Patently Apple notes queues of hundreds of people at retail stores, with some having waited in line for 24 hours …  expand full story

Korea Stories October 19, 2015

AAPL: 111.73

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Korea might be home base for Samsung (and LG), Apple’s biggest competitor in the smartphone world, but the iPhone 6s and 6s Plus have been well received in the country as local reports indicate all major carriers have sold out of both models after officially launching in the country earlier today.. expand full story

9to5toys 

Korea Stories May 7, 2014

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Just hours after disclosing the upcoming retirement of Communications VP Katie Cotton, Apple has disclosed that Vice President of Sales for North America is, too, leaving Apple. Apple VP Doug Beck, who currently runs sales for Japan and Korea, will add North America to his portfolio of responsibilities. Apple told the WSJ: expand full story

Korea Stories January 9, 2014

 

Earlier this week we told you that Apple had announced an upcoming sale in many of its Asian online stores to celebrate the Chinese Lunar New Year taking place at the end of January. The sales see Apple offering discounts in China, Thailand, Korea, Singapore, Hong Kong, Taiwan, and Malaysia online stores similar to deals on offer for Black Friday in the US and other countries.

This year Apple is offering cash discounts on the usual products— up to $40 off iPads, $100 off Macs, and smaller discounts on iPods and Smart Covers— it’s also offering a rare discount on iPhones at around $50 off both the iPhone 5s and 5c. In addition, a much larger selection of accessories are on sale compared to the company’s Black Friday sale including popular products from Parrot, Apogee, Belkin, LaCie, and Apple.

Korea Stories August 1, 2013

We’re used to seeing Apple at the top of customer satisfaction surveys– it even promotes its multiple JD Power wins as the highest ranked smartphone and tablet on its website. However, the latest numbers from the American Customer Satisfaction Index has Samsung taking the lead from Apple, at least when it comes to smartphones.

In May, the ACSI report, which surveys over 70k US consumers, showed Apple continued its lead for customer satisfaction, but Samsung was quickly closing the gap. The new ACSI report covering only smartphones shows Samsung has since been able to surpass iPhone thanks to strong scores from its Galaxy S III and Note II:

Samsung’s flagship model for 2012, the S III, receives an ACSI benchmark of 84 (on a 0 to 100 scale), beating Apple’s iPhone 5 at 82, the company’s most recent smartphone offering. Another Samsung model, Note II, shares the top of list at 84. Galaxy S4 is not included because the ACSI study was fielded just prior to its launch.

Apple still takes the top spot in many countries, including Samsung’s home territory, and also continues to lead in overall customer satisfaction outside of the smartphone category:

While U.S. customers give Samsung’s smartphones the top scores, Korean consumers prefer Apple. According to the National Customer Satisfaction Index (NCSI) in South Korea, which uses the same technology as the ACSI, the iPhone 5 has higher customer satisfaction than Galaxy S III… Unlike Apple, which has a smartphone-only lineup, Samsung offers both feature and smartphones. At 76, Samsung continues to lag Apple for overall customer satisfaction. Nevertheless, the company’s 7% gain in 2013 is a clear reflection of the strength of Galaxy S III.

Another somewhat surprising result today, and one T-Mobile’s John Legere definitely won’t be happy about, is JD Power’s 2013 wireless customer service satisfaction survey. Coming out on top for the first time is AT&T, ranking the highest in customer service and many other categories in the survey, and followed by Verizon, Sprint, and T-Mobile: expand full story

9to5google 

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