If you want quality, reliable tech support for your computer, get a Mac. That’s according to the results of a new Consumer Reports survey that ranked Apple top among PC manufacturers for technical support post-purchase for the ninth year running… Read more
We got an early indication that Consumer Reports were impressed with the Apple Watch when they were unable to scratch the sapphire screen of the stainless steel model. The well-respected non-profit has now revealed that the full set of lab tests are complete, and the Apple Watch ranked top out of the 11 smartwatches tested.
Consumer reports tested the watches for durability, water-resistance, health functionality, readability in bright and low light, ease of use, and ease of interaction – though there was one slightly worrying moment for the Apple Watch Sport … Read more
I can’t remember if we’re still mad at Consumer Reports for Antennagate but they seem to be doing a thorough job at testing the Apple Watch as evidenced in the video below. Notable from their Day 1 tests is that the Apple Watch Sport screen does scratch but only after going pretty far down the Moh’s hardness scale (7-rated) into the unlikely to ever happen category.
The Sapphire Apple Watch however wouldn’t scratch under any circumstances, though it doesn’t appear that Consumer Reports had a diamond pick to test it against. Regardless, for intents and purposes, you likely will never see a scratch on the face of the Apple Watch (the back is a different matter)… Read more
The german PR department of the company reacts in a disturbing way: Instead of answering the questions about why the iPhone 6 Plus is so sensitive, a manager called Computer Bild and told us, that Computer Bild will not get any testing devices and no invites to official events any more …
Consumer Reports released a new video today taking on claims of overly-flexible iPhones that have appeared online recently. Apple noted that only a handful of complaints have come in and gave journalists a look at its testing procedures. Regardless of Cupertino’s claims, Consumer Reports kept its promise to conduct testing that was a bit more scientific in nature than previous YouTube videos.
To address these claims, several different phones were tested under up to 150 pounds of pressure to see when each model would stop “snapping back” to its original shape. The devices tested were the iPhone 6 Plus, iPhone 6, iPhone 5, HTC One M8, Samsung Galaxy Note 3, and LG G3.
Not sure what to believe about recent claims that the iPhone 6 Plus has a malleability issue? Consumer Reports says it is in the process of undergoing authoritative testing to find its own answer to the question of whether or not the larger iPhone has a bending problem.
According to their post, Consumer Report will critically test the new iPhones against other popular smartphones using their “sophisticated machinery” which can apply up to 1,000 pounds of force previously used to test the LG G Flex and determine whether or not the iPhone 6 models are more likely to bend than other phones. Read more
The first customer satisfaction survey since the release of the new iPad shows that owners are almost completely smitten with their new devices.
Changewave surveyed 200 new iPad owners from March 22 to March 28 and found that those “Very Satisfied” were up 8 percent from the iPad 2 to an impressive 82 percent.
And those heat “issues”? Not a big problem.
What is an aspect that new iPad owners like the most? Read more
Consumer Reports took a beating for measuring the new iPad’s heat and charging non-issues under intense loads. However, it still overwhelmingly recommended Apple’s new device.
The high-resolution screen of the new iPad establishes a new benchmark in excellence, providing the best rendering of detail and color accuracy we’ve ever seen on a tablet display. As a result, the iPad tops our new tablet Ratings, posted today.
Performance on the new iPad ($500 to $830) was superb in virtually every other way as well. The 5-megapixel camera took very good photos. Verizon’s 4G network yielded very fast, dependable connectivity to a 4G-compatible version of the iPad in our informal tests. And despite the energy-intensive display and graphics, the iPad still has longer battery life than all other tablets.
Responding to consumer comments on the new device, and to coverage from other reviewers, we also carried out further tests that confirmed the new iPad is warmer in its hottest spots than the iPad 2. But we didn’t find those temperatures to be cause for concern. In addition, further tests of observations we made that the new iPad was not recharging when playing a demanding, intense video game, showed that the problem was limited to times when the device was playing a demanding game with the screen fully bright. Our high overall judgment of the new iPad was not affected by the results of either battery of tests.
The biggest downfall? Read more
Following coming under a bit of heat for its report about the iPad running “significantly hotter than” iPad 2, Consumer Reports just published a review of the new Apple TV ahead of its full comprehensive testing. While the review could not help but praise the refreshed set-top box’s 1080p video support, Consumer Report’s “bottom line” is that the device is not worth the upgrade for second-generation Apple TV owners. It also claims the cheaper Roku and D-Link’s Boxee Box offer more content options:
CNET spoke with DisplayMate’s Raymond Soneira who offered a few reasons why the new iPad is a bit “toastier”…
- Twice the LEDs: That means more heat coming from more LEDs. This is especially a problem at full brightness.
- 2.5X the power needed: The brightness efficiency is lower, because the new iPad has more pixels (which means more transistors) compared to the iPad 2. More pixels and transistors take up more space, meaning less opportunity for light to pass. “So they basically have to blast light through the LCD to make it come out.” Soneira adds: “I measured the LED power at maximum brightness–it’s two and a half times greater than on the iPad 2.”
- Battery generates more juice: The battery has to push out more power. This makes the battery warmer.
- Traditional LCD technology: Sharp’s power-efficient IGZO technology was not ready for the new iPad, which forced Apple to use traditional —and less power efficient— amorphous silicon tech. [To be fair, the older iPads also used this tech. Perhaps Apple was hoping to go 100-percent IGZO to offset the above].
The biggest heater in the new iPad is the new processor that has four graphics cores. If you look at the heat maps Consumer Reports and Tweakers did, the center of the heat is right where that A5X sits on the left side of the device.
As a bonus, do not forget those hot and schweaty Qualcomm LTE chips that bring the “faster than home broadband” goodness directly to your 4G iPads.
With all the above said, it is a minor miracle Apple managed to keep temperatures within 10 degrees to 15 degrees of the earlier versions.
Image via Diego Martin @vr6pwr
We reported this morning that a 5-minute GL benchmark of the new iPad versus the iPad 2 proved the third-generation iPad was indeed running noticeably hotter than the previous generation (10 degrees F to be exact). Apple chimed in with a boilerplate response claiming the new iPad is “operating well within our thermal specifications.” Now the story is being picked up by mainstream media with several reporting Apple could have another “antennagate on its hands” (I just heard this on the radio, by the way).
Following complaints online from concerned customers, Consumer Reports is now investigating the issue and will report its findings on Tuesday. Reuters reports: