policy ▪ Today

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AT&T was officially granted an FCC waiver this week to enable Wi-Fi calling for its customers with supported devices like iPhones running iOS 9. Wi-Fi Calling first appeared during the iOS 9 beta period and remained functional for those who enabled it previously, but AT&T stopped sign-ups for the feature once iOS 9 was publicly released due to requirements set by the Federal Communications Commission.

While AT&T has officially turned on Wi-Fi calling for its subscribers, the carrier is doubling down on its position that rivals T-Mobile and Sprint have deployed and marketed Wi-Fi calling features for a while without proper FCC approval. At issue with the FCC is how Wi-Fi calling lacks support for teletypewriter (TTY) devices. And although AT&T has been cleared to turn on Wi-Fi calling without meeting that requirement, it wants in FCC investigation into its competitors’ behavior. expand full story

policy ▪ March 30


While health tech has to be approved by the Food and Drug Administration, the agency will be taking “an almost hands-off approach” to fitness-oriented wearables like the Apple Watch, says policy advisor Bakul Patel in an interview in Bloomberg.

“We are taking a very light touch, an almost hands-off approach,” Patel, the FDA’s associate director for digital health, said in an interview. “If you have technology that’s going to motivate a person to stay healthy, that’s not something we want to be engaged in.”

Patel said the FDA would be drawing a distinction between products whose health claims focused on fitness rather than diagnosis …  expand full story

policy ▪ July 11, 2014


According to a report from The Wall Street Journal, President Barack Obama is set to announce a new program called “SupplierPay” to help boost small businesses, and Apple is one of the 26 companies listed as having already signed on.

The program intends to send money down the supply chain and help strengthen contractors and smaller businesses by giving them access to lower-cost capital and thereby opening up opportunities for hiring more workers. This, the White House hopes, will increase investments at the small business level as well. expand full story

policy ▪ March 12, 2014

iPhone5c_34L_AllColors_PRINTIn the recent past, customers who purchased an iPhone directly from the Apple Online Store and in Apple Retail Stores have had 30 days to return the device for any reason. The only stipulation was that it had to be undamaged and include all of the original accessories. According to an internal document provided by one of our retail sources, Apple plans to change its iPhone return policy to just 14 days beginning on March 13th. However the return policy currently published on Apple.com already reflects this change. All other products purchased from Apple are already subject to a 14 day return policy.

iPhone-return-14-day iPhone-30-day-return expand full story

policy ▪ April 3, 2012

When 9to5Mac brought you the story about Tim Cook convincing AT&T to unlock an iPhone on a customer’s behalf, we knew it would cause a bit of controversy because of AT&T’s questionable unlocking policies. Confusion among consumers regarding inconsistent policies for unlocking iPhones that have finished contractual obligations is nothing new. As witnessed in our original story, the carriers often make special exceptions for some customers while redirecting others to Apple. In many cases, they simply flat-out refuse to unlock iPhones.

It is not clear if AT&T is getting ready for a full-fledged policy change, but it looks like your best shot at getting an iPhone unlocked is by emailing Apple’s chief Tim Cook. A significant number of readers reached out to us since our original story that confirmed AT&T is continuing to unlock iPhones at the request of Cook’s office.
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