Wi-Fi

A new Wi-Fi scanner tool is in Mountain Lion’s refreshed Wi-Fi Diagnostics Utility, allowing users to easily discover Wi-Fi networks within range and view related data not available from Apple’s Wi-Fi menu bar item. Comparable to third-party Wi-Fi stumbler tool iStumbler, the scan tool provides data for BSSID, band, protocol, channel, signal strength, security, and more. It also has Active and Passive scan modes.

From the window, you can see what networks are in your area and their strength. Some maneuvering of base stations can increase coverage to the outermost areas of your house, and it is much, much easier to see slight differences in numerical signal vs. noise strength over those four waves Apple uses in its Wi-Fi menu.

Additionally, by looking at what Channel (1-13) your base station is on, compared to your neighbors (or other base stations in your house), you can often find the least used channel in your area to improve reception.

If you are interested in using the new Wi-Fi scanner tool, OSX Daily provided the necessary steps for quick access:

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Broadcom just announced its next round of portable device wireless chip, the BCM4335, which includes the ability to connect to the superfast 802.11ac networks. Apple exclusively uses Broadcom chips in this family for its iOS devices (and a different family for its Macs). The current iPad and iPhone use the Broadcom BCM4330 802.11a/b/g/n baseband/radio with integrated Bluetooth 4.0+HS and an FM transceiver—and the xxx5 is just a minor step up.

We found some code that indicates the next iPhone will use the Broadcom BCM4334, which adds the 40nm process and Wi-Fi Direct capabilities (perhaps opening some Airdrop capabilities too).

The 40nm chip will continue to deliver Bluetooth 4.0 and FM, but its 802.11ac networking could save some power using the new standard. It also features the “industry’s most advanced idle power consumption performance, which significantly extends a mobile device’s battery life.”

Sample chips are already available with a full production expected to be delivered in Q1 2013, just in time for next year’s iPads.

The press release follows:
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Apple just unveiled its new AirPort Express on its online store at the conclusion of its WWDC keynote. The new router features dual-band 2.4GHz and 5GHz 802.11n Wi-Fi for $99. Besides the new bands, the new Express does not seem to feature any new updates, except that it does seem to look closer to an Apple TV — in white. The update Express keeps the same USB 2.0 and 3.5mm headphone jack that it has always carried. You can check it out on the Apple Online Store now. 
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If you are wondering why your recent trip to the Apple Store left you loving Apple more than ever or wanting your customers to feel the same way about your company, we got the book for you.

“The Apple Experience” by veteran Apple/technology author Carmine Gallo deep dives into the Apple retail experience and breaks down exactly what it is that Apple retail employees are trained to do just to make a customer feel good about an experience (and want to come back). The 235-page book goes through every aspect of employee training and pours through countless hours of interviews with employees and shoppers on Apple’s five-step service: Approach, Probe, Present, Listen, and End.

Even if you do not own a retail business and just want to understand how Apple retail works, there is a lot here for you.

Gallo heeds his own advice by delivering a fun and incredibly insightful book that will help people understand the “magic” of the Apple retail experience.

The Apple Experience is at Amazon. The hardcover is $16.50, and the Kindle version is $9.99. When it hits the iBookstore, it will be available here.

An “Apple Experience” excerpt from “Chapter 10: Sell the Benefit” is below:
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The Australian Competition and Consumer Commission is seeking to have Apple drop the “4G” from the advertising/website of its new iPad products with cell modems…

The ACCC alleges that Apple’s recent promotion of the new “iPad with WiFi + 4G” is misleading because it represents to Australian consumers that the product “iPad with WiFi + 4G” can, with a SIM card, connect to a 4G mobile data network in Australia, when this is not the case.

Optus and Telstra do not use the compatible LTE radio frequencies as Apple’s iPad; therefore, new iPads are not compatible with the LTE 4G networks in Australia. Both mobile carriers already dropped the “4G” naming on the new iPad on their websites. However, Apple does display “iPad +4G” on the Apple.com.au website.

The speed that the iPad gets in Australia is pretty solid…

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Importantly, Apple has the subtext:

The iPad with Wi-Fi + 4G model can roam worldwide on fast GSM/UMTS networks, including HSPA, HSPA+, and DC-HSDPA. When you travel internationally, you can use a micro-SIM card from a local carrier. You can also connect to the 4G LTE networks of AT&T in the U.S. and Bell, Rogers, and Telus in Canada.

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More importantly, it does not look like Australians play high and fast with marketing terms like “4G” as we do here in the United States, which now describes HSPA+ on AT&T iPhone 4S’s.
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We mentioned earlier that some new iPad owners were reporting issues with Wi-Fi. The problem seems to affect all models of the new device with both users of the 4G LTE model and the Wi-Fi-only model experiencing poor Wi-Fi reception. Many forum posters compared Wi-Fi reception with their other iOS devices and MacBooks on the same network:

“My iPad 3rd generation has much worse range than my iPad 1. Two places I use it most My Driveway, and “down the hall at work” iPad 1 (iPhone 4s, and Macbook) all have solid connections. New iPad nothing. not a thing.”

One user reports only receiving good reception within six feet of a router while another claims to have had issues with four different third-generation iPads. The good news is that the fix is likely software related, as many in the forums pointed to temporary fixes like rebooting the device or toggling Wi-Fi on and off. OS X Daily confirmed resetting Wi-Fi and network settings seems to fix the issue for some and provided instructions. In 2010, the first generation iPad had Wi-Fi connectivity issues for some users and Apple eventually issued a software update to fix the problem, which is detailed in this support document. According to Apple, only “a very small number of iPad users” experienced the issue and that seems to be the case with the new iPad as well.

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Earlier today, we reported that the “heatgate” controversy was starting to pick up media attention with Consumer Reports announcing it is officially investigating the issue. Consumer Reports has now published its report claiming the new iPad “can run significantly hotter than the earlier iPad2 model when running an action game.” In fact, its tests with a thermal imaging camera found the new iPad could hit 116 degrees, which is much hotter than 92.5 Fahrenheit recorded in earlier GL benchmark tests. The tests were conducted with LTE turned off and Wi-Fi running.

Consumer Reports explained:

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Love this LTE iPad screengrab from The Verge. It really just says it all.

Sure, there might be some latency issues with LTE over Wi-Fi, but —come on—throw us a bone. We had a fine time using FaceTime over 3G almost two years ago. Something tells us Apple is not to blame.

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Following their unboxing video, we have some more from the guys at Tinhte: They ran their Retina iPad through Geekbench and got some interesting results.

The processor is clocked at 1GHz and is of the same class as the iPad 2 processor.

The RAM is indeed 1GB confirming numerous previous reports including our own whispers.

The mid-700 score is similar to the iPad 2, which scores also scores in the mid-700s, while the original iPad scores in the 400s. The difference is likely due to the benchmarking software’s inability to test the 4 core GPU or the “X” factor in the iPad’s new A5X chip.

There are many more scores at the source. Thanks Daniel!

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Yesterday, we told you the iPad 2 was discounted by $100, as announced by Apple during the new iPad unveiling, through a number of retailers including BestBuy and RadioShack. According to one tipster, Apple retail stores are also offering the discounted iPad 2. However, in the case of the West Farms Apple Store in Connecticut, Apple discounted at least one Wi-Fi + 3G 32GB iPad 2 (White, AT&T) by $200. As you can see from the receipt above, store employees mistakenly added an extra $100 discount to the already discounted iPad 2.

The 32GB iPad 2 presumably dropped from $729 to $629 following Apple’s announcement, but it sold for $529 (the new price of the entry level 16GB Wi-Fi + 3G iPad 2) to at least one surprised customer. It was likely a mistake on Apple’s part due to an employee not noticing the discount had already been applied.

However, is it possible Apple is offering a special promotion on Wi-Fi + 3G iPad 2 models (other than the 16GB model) leading up to the new iPad launch on March 16? Apple never mentioned the 32 or 64GB iPad 2 during its event.

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Giving a talk at Gerson Lehrman Group’s G+ community, the former EVP & FM of Mobile Platforms at Broadcom Scott Bibaud offered the above explanation about the benefits 802.11ac would bring to all devices. We have discussed Gigabit Wi-Fi before, but we did not really get a handle on when the new Wi-Fi standard would be hitting technology we now use. Apple is usually an early adopter of such technologies, but it is not likely—as you can hear above— that Apple’s next round of products will include this feature. Just think Airports and Macs at the end of this year, and iPad 4 /iPhone 6.

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Shipping times for Time Capsules are increasing steadily across regional online Apple stores in the United States, Australia, New Zealand, Germany, Italy, United Kingdom, France and other territories. While the 3TB version of Time Capsule is in stock at certain online Apple Stores, most now list the wireless backup appliance with up to one to three weeks delivery time. Meanwhile, 2TB Time Capsules in some stores take one to two weeks. Over at Amazon (temporarily out of stock) and Best Buy (sold out) things are not looking peachy either.

This is similar to the AppleTV shortages we noted over the weekend but may not be for the same reason.

Time Capsule constrains could be linked to the Thai floods that have led to global shortages of hard drives and subsequent jacked prices by as much as 28 percent. A disruption in the hard drive supply already affected the 27-inch iMac. That, plus the fact that other AirPort-branded products stay in stock only reinforce the notion that constrained supplies of Apple’s Time Capsule is likely caused by global hard drive shortages.

According to an unnamed tip that 9to5Mac received this morning, several Apple outlets in Australia no longer have Time Capsules in stock:

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Typically a solid indicator of an Apple product refresh is when the previous model of that particular product begins to see constraints and shortages. We saw this process prior to the launch of the iPad 2 in March of 2011, and we typically also see this process to prior to launches of Apple’s new Macs. Some examples from recent memory include MacBook Air, MacBook Pro, and iMac constraints prior to their 2011 refreshes. Now, the same situation is starting to occur with the iPad 2, a device that will most likely be succeeded by a third-generation iPad in about a month.

According to a source familiar with Apple’s product distribution channels, the iPad 2 WiFi + 3G is constrained. Supply shortages span beyond Apple’s own distribution channels, though, as major retailers are reporting “out of stock” status for the 3G iPad 2. This includes, but is likely not limited to, Carphone Warehouse and Orange in the United Kingdom. Carphone Warehouse is reporting shortges of five out of six of their 3G iPad 2 models (everything but the black 64GB unit), and Orange UK is reporting shortages of half of the 3G iPad 2 SKUs: both 32GB models and the white 64GB unit. Read on for all of the details:

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Amazon issued an update yesterday to the $199 Kindle Fire that is supposed to fix some of the mainstream problems, but we are still a fan of the Kindle-as-iPad-app that also got an update this morning.

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Microsoft today introduced an iPad version of their OneNote mobile app previously only available to iPhone users. The new app has of course been given a facelift for the iPad with a two-pane view and also includes a tabbed user interface, quick note creation, tables in notebooks, and the ability to sync notebooks over WiFi.

Additionally, the iPhone app has also been updated to version 1.3 and both apps support several new languages including English, Chinese, Czech, Danish, Dutch, Finnish, French, German, Greek, Hungarian, Italian, Japanese, Korean, Norwegian, Polish, Portuguese, Russian, Spanish, Swedish, and Turkish. 

*With the free version of OneNote for iPad you can access, create and edit up to 500 notes. Once you reach this limit you can still view, delete, and sync your notes. To continue taking and editing notes, you can upgrade OneNote for iPad to unlimited use through an in-app purchase.
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iOS 5.0.1 was released last week with promises to fix the issue of battery life that has been plaguing many users and some security issues like the Smart Cover hack.

As we originally reported, the update even left some of those without battery issues with quicker battery drains. Over the weekend, even more issues within iOS 5.0.1 have arisen including Wi-Fi signal loss, microphone failures, and cellular network issues.

If you head on over to the Apple Support Forum you’ll find a very long list of issues people are having. The most prominent complaint is still the battery life.  “The recent iOS software update addressed many of the battery issues that some customers experienced on their iOS 5 devices,” Apple said in a statement to All Things Digital. “We continue to investigate a few remaining issues.”

Among the Wi-Fi, microphone, and cellular issues, the other big bug in iOS 5.0.1 has to do with Contacts.app (via CNet). All of the names and numbers associate together inside of Contacts.app, but when making a phone call or sending a text through iMessage, 5.0.1 can’t seem to associate the name with the number as usual.

How’s the upgrade going for you?

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Out of the AT&T idea factory comes a new app that allows users to make calls via Voice over IP.  While it doesn’t say so explicitly, Verizon and Sprint users can use this VoIP app to make cheaper(?) calls on their iPhones even though they don’t use AT&T’s wireless service.  Theoretically, International iPhone users could as well.  The app is also available for Android.

The costs are billed directly to a credit card and not necessarily to an AT&T card holder’s account.

Just think of it as a more expensive Skype or (insert your favorite VoIP service here) with more limitations.

Also, while traveling in some countries, AT&T will allow you to use Wifi to make international calls over VoIP.

Here’s a few situations where this makes sense:

1. If you don’t have an AT&T signal but have Wifi – like Midtown Manhatten or the greater San Francisco area for instance.  T-Mobile already does this and it is a great service.  However, T-Mobile lets you recieve calls over Wifi too – which is awesome anywhere (including overseas) where a T-Mobile signal isn’t available.  T-Mobile’s is also integrated into the phone and is free — see where I am going here?  AT&T has a ways to go.

2. If you are travelling internationally and don’t want to get hit with International roaming fees.  Using Wifi saves some money here.

3. If for whatever reason, your Verizon or Sprint long distance calling service is too expensive.

4. International users may be able to get better rates f they can provide AT&T with an acceptable credit card.

Just think, a few years ago VoIP apps were being blocked and now the Telcos are doing it themselves.  Full App info below:

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I don’t know about you, but this is one freakily awesome Halloween costume. If you have a pair of iPad 2s lying around, you could put them to work and create an illusion of a huge hole in your torso. How? Dead simple, says one Mark Rober, a NASA employee. Just strap one iPad to your front and the other to your back and start a FaceTime chat between them.

The front iPad will display live video feed recorded by the back camera of the device strapped to your back and vice versa. The effect is totally believable, as if someone shot a hole through your body. Spray a little red paint around cutouts in your T-shirt and paint some gruesome flesh parts and you could easily become the star of this year’s Halloween amongst your geek friends.

via Gizmodo

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From 9to5Toys.com:

The online Apple Store is having a clearance of the original iPad for three select WiFi and WiFi + 3G models, including the flagship 64GB WiFi + 3G iPad. Now available for up to $200-$230 less compared to their original list prices, these products come looking like new and with the same 1-year warranty that other Apple products receive. All refurbished iPad models also include a brand new battery and outer shell. Supplies are time-limited, as indicated by the Special Limited Time Price designation. Availability is guaranteed upon receipt of full payment.

• Refurbished 64GB Wi-Fi iPad: Now available for $399, down from $599, a $200 savings
• Refurbished 32GB Wi-Fi + 3G iPad: Now available for $399 down from $629 a $230 savings
• Refurbished 64GB Wi-Fi + 3G iPad: Now available for $499, down from $729, a $230 savings
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