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The Uncarrier

T-Mobile is the 3rd largest U.S. wireless carrier behind Verizon and AT&T. Owned by German parent company, Deutsche Telekom, T-Mobile has been using its “Uncarrier” marketing campaign to grow its market share since 2013.

With what seems like a good amount of success over the past few years, T-Mobile continues to announce new initiatives like discounted plans for seniors, Netflix included with service, and pushing competitors to bring back unlimited data plans.

As of April 29, 2018, T-Mobile has joined forces with Sprint and will now be re-branded to simply T-Mobile, with the Sprint brand completely going away.

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T-Mobile will let Simple Starter plans quadruple data for an extra $5/month starting Sept. 3

T-Mobile announced today that it’s adding a new data option to its Simple Starter plans that will let users quadruple their data for much less than the competition.

Currently the company’s Simple Starter plans start at $40 for unlimited talk, text, and 500MB of LTE data. Starting early next month, the carrier will let customers on the plan bump up to a total of 2GB of data for just an extra $5 per month. T-Mobile is promoting the option as a better alternative to overage fees charged by other carriers.

CEO John Legere compared the option to his competitors noting that if you “get Verizon’s $50 plan and use just one gig more data, and the price jumps to $65. It’s crazy.”

“People who use loads of data use T-Mobile,” said John Legere, president and CEO of T-Mobile. “And it’s no wonder. The old guard telecoms punish people for using more data on their networks with crazy overage charges and fees. Get Verizon’s $50 plan and use just one gig more data, and the price jumps to $65. It’s crazy. At T-Mobile, we designed our network data-strong so our customers could use the hell out of it.  And that’s just what they’re doing.”

T-Mobile notes that the deal is a limited time offer and subject to change, so you’ll want to add the data to your plan before the promotion ends to take advantage. The promo officially kicks in on September 3. 

Apple posts job listing for VoLTE-experienced engineer ahead of expected voice-over-LTE support

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A new set of job listings noticed by LightReading continue to show Apple’s focus on implementing VoLTE, or voice-over-LTE, support for including high quality call quality on new iPhones.

Specifically, the job listings seek both a Cellular Systems Protocol Engineer with hands-on experience in wireless technologies including VoLTE and an iOS Wireless Communication Software Engineer with “SIP, RTP, and VoIP related protocols”, showing the company is continuing to beef up its expertise around the technology.

9to5Mac first reported that Apple is targeting voice-over-LTE support for iOS 8 and future iPhone models earlier this year in April: 
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T-Mobile offering Sprint, AT&T and Verizon castaways one year of free unlimited LTE data

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After an unsuccessful union with Sprint, T-Mobile is going after its former suitor’s customers, as well as its other competitors’ subcribers in the wireless world. Today, the magenta-colored carrier announced an aggressive promotional campaign that offers a free year of LTE data to castaways from AT&T, Verizon and of course Sprint.


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Sprint announces revamped family data plans with double data, individual plans coming soon

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Sprint has unveiled its newest family data plans in an attempt to win back customers that have fled to rivals AT&T and Verizon. The new plans offer twice as much data as the competition at about the same prices. It’s the latest move by the floundering carrier following the less-than-stellar reception of its recently-announced “Framily” plans.

The new plans allow up to ten lines with a shared data pool of 20 GB—paired an additional 2 GB per device as part of a limited-time offer—for a grand total of up to 40 GB of shared data through 2015. A pricing chart (below) breaks down how all of the charges in the new plans work, including an additional $10 per tablet and shared data packs of up to 60 GB.


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T-Mobile to throttle customers using unlimited data plans for peer-to-peer file sharing

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In the world of wireless, words like “unlimited data” have their restrictions if you take the time to read the fine print of a carrier’s service agreement and it appears that T-Mobile is not exempt from such practices. An alleged internal memo obtained by TmoNews details how the company will address customers suspected of using its network to access peer-to-peer file sharing services.


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Apple Stores to start offering iPhones via carrier financing on Aug. 20th

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A significant number of Apple Stores in the United States will likely begin offering iPhone sales via the latest carrier financing programs later this month, according to several sources. We previously detailed that Apple Stores will soon offer iPhones on AT&T Next, Verizon Edge, and the T-Mobile Jump plans, and now we’ve learned some new information on the matter. We’re told that Apple is tentatively planning to begin rolling out the programs on Wednesday, August 20th as a pilot.

Of course, this could slip back a few days as this new program’s existence has not even been officially confirmed by Apple.  We’ve also been sent a couple of slides from internal Apple employee training materials showcasing what exact plans will be offered. The slide above details the differences between the plans, and the photo below compares the perks of each program. Also, it does not appear that Sprint’s latest financing offerings will be in the mix for Apple Stores anytime in the near future. Will you buy your iPhone 6 at the Apple Store via carrier financing? Tim Cook certainly thinks you should.


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Sprint gives up its plans to acquire T-Mobile USA over regulatory concerns (updated)

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Sprint’s plans to buy out the U.S. arm of T-Mobile from Deutsche Telekom came to an end today, the Wall Street Journal reported. According to the Journal, Sprint’s leadership was concerned that it would be too difficult to get United States regulators to agree to the merger.

The announcement is not yet official, but is said to be planned for Wednesday. If the merger had suceeded, the two companies would have united under the Sprint banner, possibly abandoning all of the “un-carrier” moves made by T-Mobile in recent years, including free one-week iPhone test drives on the network and unlimited music streaming on a variety of services.


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Apple Stores to soon open up iPhone sales via AT&T Next, T-Mobile JUMP, & Verizon Edge

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Apple is preparing a significant expansion of its iPhone sales capabilities in its official retail stores, according to sources. Late in August, many Apple Stores in the United States will kick off a pilot program for customers to be able to purchase a new iPhone via the latest carrier upgrade programs: AT&T Next, T-Mobile JUMP, and Verizon Edge. Currently, iPhones bought at Apple Stores must either be purchased on a two-year deal, or at full-price (unlocked) with no contract…


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T-Mobile announces monthly payment plans for accessories

 

Although summer is in full swing, the folks at T-Mobile are getting ready for back-to-school season and to make things easier on starving students, the carrier is adding accessories priced from $69 – $250 to its Equipment Installment Program (EIP). This new setup lets T-Mobile customers purchase items like headphones and speakers with a 24 month payment plan for no money down.


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T-Mobile expected to start offering accessories on equipment installment plans starting July 20

According to a leaked internal T-Mobile memo, accessories being sold to eligible customers will qualify for an EIP (equipment installment plan) starting on July 20th (via TmoNews). Much more expensive smartphone accessories such as smartwatches and high-end Beats headphones are surely becoming more and more attractive to customers, and the un-carrier seemingly wants to give customers an easier way to get their hands on them.

The current EIP programs, which allow you to pay for your device typically over a period of 24 months will be coming to accessories in some form and should be presented to customers as “part of the complete solution” according to the memo. And customers may very well be enticed by the deal because that would mean that they’re able to walk out of a brick-and-mortar store with a lot of new product without having to pay much up-front.

Sadly, details on the program are still fairly scarce. While you’ll likely be able to finance a $299 Samsung Gear Two, it’s still unclear whether or not cheaper accessories will also be eligible for the program.

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T-Mobile gets socked with an FTC complaint alleging the Uncarrier ‘Crammed Bogus Charges onto Customers’ Phone Bills’

It feels like just last month, TMobile CEO John Legere accused Verizon and AT&T of “raping” (ugh) its customers and that “the fuckers hate you”.

In a complaint filed today, the Federal Trade Commission is charging mobile phone service provider T-Mobile USA, Inc., with making hundreds of millions of dollars by placing charges on mobile phone bills for purported “premium” SMS subscriptions that, in many cases, were bogus charges that were never authorized by its customers…

The FTC alleges that T-Mobile received anywhere from 35 to 40 percent of the total amount charged to consumers for subscriptions for content such as flirting tips, horoscope information or celebrity gossip that typically cost $9.99 per month. According to the FTC’s complaint, T-Mobile in some cases continued to bill its customers for these services offered by scammers years after becoming aware of signs that the charges were fraudulent.

More in the PDF

Update: T-Mobile has responded publicly to the complaint saying it is being singled out…

We have seen the complaint filed today by the FTC and find it to be unfounded and without merit.  In fact T-Mobile stopped billing for these Premium SMS services last year and launched a proactive program to provide full refunds for any customer that feels that they were charged for something they did not want.  T-Mobile is fighting harder than any of the carriers to change the way the wireless industry operates and we are disappointed that the FTC has chosen to file this action against the most pro-consumer company in the industry rather than the real bad actors.

Full response here.

T-Mobile’s LTE footprint passes 230 million points of presence

T-Mobile held its un-carrier 5.0 (and 6.0) event a couple of weeks ago, and the company’s press release to go along with the event had T-Mobile CTO Neville Ray promising that the company would have an “LTE footprint north of 230 million pops by the end of [the] month.”

It appears that, just in time, the company has hit this goal. And in sarcastic and hilarious fashion, John Legere has taken to Twitter to confirm:

Along with its growing LTE network, the un-carrier 5.0 event brought a slew of other announcements including an iPhone 5s test drive program, free streaming for iTunes Radio and other music services, and the company’s own music streaming service dubbed “unRadio.”

Apple stores begin selling & activating prepaid T-Mobile iPhones (Update: AT&T GoPhone too)

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Update #2: AT&T’s official statement: 

AT&T GoPhone prepaid service is now available in Apple Retail stores. Prepaid service is also available for iPhone 5s, iPhone 5c, iPhone 4S in AT&T and Cricket Wireless stores and online at att.com and at cricketwireless.com.

Update: A contact has confirmed that AT&T’s prepaid GoPhone plans are also supported by iPhones at Apple Retail Store locations as we previously reported to expect…

Following our report earlier this month that Apple was preparing to begin selling iPhones with prepaid plans through its retail stores, today T-Mobile confirmed iPhones with its prepaid service can now be purchased and activated in Apple stores across the country.

To go along with the launch, T-Mobile will offer discounts in the form of $50 off the device for prepaid plans and a $50 iTunes gift card for iPhones activated on its Simple Choice postpaid plans.

T-Mobile customers can now purchase and activate an iPhone with T-Mobile prepaid service in more than 250 Apple stores across the nation. In addition, for a limited time, customers who purchase a new iPhone with T-Mobile prepaid service can get $50 off the device, and those who buy a new iPhone with a T-Mobile Simple Choice postpaid plan can get a $50 iTunes gift card.

T-Mobile’s fine print notes: “Must activate device in-store. Limit 1 device per customer. Offer only valid with activation of  $50 or $70 worth of service. Offer subject to change.” That lines up with our earlier report that Apple stores would offer the prepaid iPhones on -T-Mobile’s’ $50/month (1GB LTE data) and $70/month (5GB LTE data) unlimited data plans.
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T-Mobile: 12k consumers (9 per min) signed-up for free iPhone 5s network trial in 24 hrs

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After announcing its new “Test Drive” feature allowing customers to trial an iPhone 5s for free on the T-Mobile network, the carrier is already sharing some stats on the new initiative. According to T-Mobile, “More than 12,000 people have already signed up to start cheating on their carrier.” That means around 500 consumers per hour (or almost 9 per minute) from T-Mobile’s competitors have signed-up to take home an iPhone 5s for a free week-long trial on the T-Mobile network. If T-Mobile’s plan works it could convince at least some of those consumers to make the switch for good.
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iTunes Radio streaming is now free on T-Mobile, other services also included

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T-Mobile has just announced at its “Uncarrier 5.0” event (which apparently double as the Uncarrier 6.0 event) that all streaming music services will now be free to stream on T-Mobile, including iTunes Radio. This also applies to Pandora, iHeartRadio, Slacker Radio, and Spotify.

Any streaming you do will always be done over the company’s fastest available network, and won’t count towards your high-speed data limit.

Customers can visit T-Mobile’s website to request new services to be added to the “music freedom” selection. As streaming services gain votes, they will be added to the program.


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T-Mobile wideband LTE now in 16 US markets; VoLTE now covers 100 million people

Amidst a plethora of swearing and shaming of its competing cellular carriers, T-Mobile CEO John Legere took the stage tonight at the company’s un-carrier 5.0 event to announce that its wideband LTE is now available in 16 markets across the United States. Additionally, Legere announced that its voice over LTE service now covers 100 million people.

As noted in the press release for tonight’s announcements, T-Mobile now offers LTE (in at least 15+15MHz), in the following 16 markets:

  • Atlanta, GA
  • Birmingham, AL
  • Columbus, OH
  • Dallas, TX
  • Detroit, MI
  • Honolulu, HI
  • Houston, TX
  • Jacksonville, FL
  • Los Angeles, CA
  • Minneapolis, MN
  • Mobile, AL
  • Orlando, FL
  • Portland, OR
  • Seattle, WA
  • Tampa, FL
  • Upstate, NY

And, as for VoLTE, the company has announced that service is now supported in the below listed locales:

  • Atlanta, GA
  • Austin, TX
  • Boston, MA
  • Chicago, IL
  • Dallas, TX
  • Houston, TX
  • Long Island, NY
  • Los Angeles, CA
  • Minneapolis, MN
  • New Jersey
  • New York, NY
  • Philadelphia, PA
  • San Francisco, CA
  • Seattle, WA
  • Washington, D.C.

T-Mobile confirms WiFi calling arriving for iPhone users with iOS 8

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Earlier today we pointed out that Apple quietly announced WiFi calling would arrive in iOS 8 despite not actually talking about the feature on stage. Now, T-Mobile has confirmed that it will soon enable the experience for iPhone users on its network when iOS 8 is released later this year:
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T-Mobile launches VoLTE in its own backyard ahead of support planned for iPhone 6/iOS 8

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Following announcements earlier this month from both AT&T and Verizon, T-Mobile announced today it’s introducing Voice over LTE support starting with the Seattle market:

So I’m thrilled to congratulate my team on the launch of Voice over LTE (VoLTE) in the Seattle area for our existing LG G Flex and Samsung Galaxy Note 3 and Galaxy Light customers. Our friends at MetroPCS were the first to launch VoLTE in the U.S. back in 2012, and we’ve been working hard on a LTE Advanced version of VoLTE, which we plan to roll out to more T-Mobile customers throughout the coming year.

T-Mobile’s CTO Neville Ray noted that the new technology, which brings voice calls onto the same LTE radio layer previously reserved for data, will allow “faster call setup times (almost twice as fast as a non-VoLTE call setup) and the ability to enjoy lightening fast LTE data speeds while on a call.” It will also support the HD Voice or wide-band audio feature that Apple already supports. Ray explained how the technology works:
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Verizon rolling out VoLTE in ‘coming months’, could bolster iOS 8 FaceTime

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Verizon Wireless is officially joining in on this year’s major new cellular network technology: Voice over LTE, or “VoLTE.” VoLTE allows voice calls on compatible smartphones to be made over the previously-data only LTE network technology. This allows for higher-quality, better sounding (“HD Voice”) phone calls to be placed. The rollout will occur “later this year”, or “in the coming months” depending on which part of the press release you believe:


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The four largest carriers now support texting 911, but most emergency call centers don’t

When the FCC set a voluntary deadline of yesterday for putting in place technology to allow people to text 911, all four of the main national carriers complied. But since most emergency call centres aren’t yet equipped to receive texts, don’t expect to be using it any time soon.

The FCC said that the ability to text 911 could be a life-saver for those with hearing or speech impairments, as well as in situations where it might be dangerous to make a phone call – while a crime is in progress and the perpetrator within earshot, for example.

But the wireless trade association, the CTIA, warned that even where 911 texting is supported, it’s still impossible to guarantee immediate delivery of texts. We’ve all experienced examples of texts that arrive the next day, so the advice remains to make a voice call wherever possible.

The FCC has uploaded a list of emergency call centres accepting 911 texts. If you attempt to text 911 in an area where the service is not supported, you’ll get a text bounce-back. Needless to say, please do not test the service.

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T-Mobile is again offering free MLB At Bat access to customers

Like it did last year after inking a partnership with Major League Baseball, T-Mobile is once again offering free access to the MLB At Bat apps on iOS and Android. Tmonews points us to official confirmation from a T-Mobile support employee:

“UPDATE: As the official sponsor of Major League Baseball, we will be offering MLB At Bat 14 to our customers for free starting May 1 through the entire regular season! With our unlimited data and nationwide 4G LTE, you can enjoy all the great features MLB’s At Bat has to offer!”

That’s instead of paying for one of several MLB subscriptions that grants access to the app starting at $2.99 monthly or $20 for the entire season. There’s no word from T-Mobile with the official details yet, but we’d imagine customers will get access to all the live games and content apart from premium features available to $115/per year MLB.TV Premium subscription. 

The MLB At Bat app is available for iOS and Android now.

iPhone sales could be threatened as subsidized costs become more visible, say analysts

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How much did your iPhone cost? If you said $199, $299 or even $399 you’re somewhere near $350 off. As some consciously forget, the carriers often shield the owner from the real total cost of the iPhone. That may not last.

iPhone sales could be hurt as carriers switch from so-called subsidized contracts, where customers pay only a fraction of the cost a new iPhone up-front, to deals where the true cost of the phone is more visible, argues a piece in the WSJ.

Many U.S. iPhone customers are not aware that the full cost of an iPhone ranges from $549 for a 16GB 5c to $849 for a 64GB 5s. The reason is that carriers have traditionally asked for only $0 to $200 up-front, hiding the balance of the cost in the monthly tariff. With carriers now switching to separate instalment costs for the phone, and the cost of upgrading every year or two more visible to consumers, analysts believe some will choose to upgrade less often …


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Apple agrees to participate in “Smartphone Anti-Theft Voluntary Commitment” program

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Apple has agreed to back a new initiative along with a host of Android manufacturers and all of the major U.S. cellular carriers that would require all smartphones manufactured after July 2015 to come with specific anti-theft features. The program is the latest attempt to prevent theft of smartphones, which some have blamed for increasing crime rates.

To this end, Apple introduced a first-of-its-kind system in iOS 7 that blocks freshly-restored iPhones from being used until the original owner logs in with the Apple ID associated with the device. Today’s agreement between the carriers and handset manufacturers essentially states that all parties will ship this exact type of system on new phones.

Specifically, the required anti-theft measures are broken into four kinds:

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