How Apple will handle replacements for iPhone 5s units with battery problems

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Earlier this week, Apple confirmed that some iPhone 5s units are affected by battery-life issues due to a manufacturing glitch. Apple said that customers with affected units would be contacted to receive a replacement device. Now, sources have shared some details into how exactly that process will work. Besides what is listed in the quote from Apple’s PR department, Apple has told AppleCare representatives that the issue can cause “shortened battery life, longer charge times, or a battery that will no longer charge…”

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AppleCare+ launch in UK, Italy, Spain, Germany, France, & Switzerland ‘imminent’

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In line with a rumor from earlier this week, we’ve heard from our sources that AppleCare+ is indeed set to soon launch in Europe. AppleCare+ is Apple’s premium support service, and it provides customers with technical support for both the iPhone and iPad for two years from the original purchase date. AppleCare+ also provides support for up to two instances of accidental damage.

We understand that the launch is “imminent,” but no formal launch date has been announced internally. Apple, this week, has begun training its AppleCare support and Apple Store Genius Bar employees on the upcoming launch of the support initiative. At first, the European launch will occur in the United Kingdom, Italy, Spain, Germany, France, and Switzerland…

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Apple confirms Apple Store iPhone trade-in program has launched today

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Photo from trade-in program training

In line with our reports from earlier this week, Apple has announced that its Apple Store iPhone trade-in-program has launched today. The confirmation comes by way of comment to CNBC.

The trade-in-program is officially called the “iPhone Reuse and Recycling Program” and it is available in Apple Stores across the United States. It is powered in-part by BrightStar…

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Apple opens graphics card replacement program for some mid-2011 iMacs

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Apple has opened up one of its rare replacement programs for the graphics card in some mid-2011 iMac configurations, according to a notice issued to Apple Support employees. The iMac in question is the model released in May 2011 with Sandy Bridge processors and Thunderbolt ports. This iMac was sold between that month and October 2012 when Apple launched thinner models with new internals. Apple says that AMD Radeon HD 6970M cards (both 1GB and 2GB configurations) in select versions of these 2011 iMacs could fail:

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Weekend Roundup: Apple vs Samsung, new Genius Bar, Black Friday iPad trends, Will.i.am’s new iPhone accessory, more

According to a report from IBM tracking shopping trends for Thanksgiving and Black Friday (via Fortune), Apple devices dominated among mobile devices for online buying with 10 percent of shopping online done from an iPad. The device also dominated for online purchases originating from tablets, accounting for 88.3-percent of traffic. The iPhone came in at 8.7-percent of traffic for online purchases, while Android devices combined came in at just 5.5-percent.

Apple appears to be testing a new “floating” Genius Bar design in a couple of retail stores. We originally saw images of the new communal Genius Bar configuration in July. However, today, TheDailyCity reported Apple is now testing the design in at least two stores: one in Orlando at Mall at Millenia and another in a Philadelphia Apple Store. Apple will apparently roll out the design to its Florida Mall store. Apple appears to like the new design, so we wouldn’t be surprised to see it in more Apple Stores in the near future.

Apple and Samsung are now both seeking to extend their patent infringement claims in the California-based lawsuit filed in August. Samsung asked the courts in a filing last week to add the iPad mini and new iPod touch to the case after recently adding the iPhone 5. Now, FossPatents reported that Apple, as of Black Friday, sought to add six new Samsung products, including: Samsung Galaxy S III, Galaxy Note II, Galaxy Tab 8.9 Wi-Fi, Galaxy Tab 10.1, Samsung Rugby Pro, and the Galaxy S III Mini. The case isn’t scheduled to go to trial until March 2014.

Will.i.am of Black Eye Peas fame is about to launch a new accessory for iPhone this week that is said to turn the device’s existing 8-megapixel camera into a 14-megapixel camera. The Telegraph (via MacRumors) spoke with Will.i.am who described the product called “i.am+:

 

‘We have our own sensor and a better flash. You dock you phone into our device and it turns you smartphone into a genius-phone. We take over the camera.’… The camera will be the first of a series of digital products that bear his name – to support them, he has invested in what he calls ‘digital real estate’ online. He now owns the domain http://www.i.am. Users of i.am+ accessories will be given individual online profiles, for example http://www.i.am/Will.

Apple switched battery suppliers for iPad and MacBooks from Samsung SDI to Amperex Technology Limited and Tianjin Lishen Battery, according to a report from China Business News (via TechCrunch). Recent reports about processor price hikes, and Samsung dropping out as an Apple display supplier, were later denied by the company, so we’ll wait for official word regarding the batteries.

The majority of iPad mini displays are coming from LG, according to a report from Digitimes. We already knew LG Display, AU Optronics, and Samsung are supplying display components for the device, but the sometimes-unreliable Digitimes claimed this weekend that the majority of displays are coming from LG—not AUO.