AppleCare

As noticed by BusinessInsider, Apple’s release of iOS 7 today is causing havoc for the networks of several college campuses and other schools where a large number of iOS device users are attempting to download the new OS. Some schools, including Ohio University, is even urging students to delay upgrading to iOS 7 as the network experiences network problems due to the high amount of traffic.

Others having WiFi issues today include New York University, Michigan University, and Western Connecticut State University. Those three schools haven’t confirmed iOS 7 is the cause of network outages today, but students on Twitter have noted that iOS 7 is likely the culprit…
Expand
Expanding
Close

Not only did the iPod (Rasputin) Classic not die as predicted (again) today, Apple is wrapping the ‘old man of the iPods’ up with its Apple Care Plus plans along with the more popular iPod touch. According to the updated iPod support page, Apple customers can now purchase an additional year of coverage for the iPods as well as phone support beyond 90 days and most importantly, two incidents of accidental damage coverage (+$29 service fee) for $59 here.

Previously, only regular AppleCare as available to iPods and was grouped in with Apple TVs.

Apple also raised AppleCare+ fees today on iPhones from $49 to $79 and also launched in Europe.

Update: We have also learned that out of warranty replacements for the iPhone 5 (and presumably 5s) will be priced at $269, an increase of $40 over the past year. This inflated cost may make it easier for iPhone owners to justify the up-front cost of AppleCare+.

Expand
Expanding
Close

As predicted by 9to5Mac, Apple launched its AppleCare+ program in Europe for the first time today. The extended warranty program is now available in the UK, France, and Italy.
Expand
Expanding
Close

In line with a rumor from earlier this week, we’ve heard from our sources that AppleCare+ is indeed set to soon launch in Europe. AppleCare+ is Apple’s premium support service, and it provides customers with technical support for both the iPhone and iPad for two years from the original purchase date. AppleCare+ also provides support for up to two instances of accidental damage.

We understand that the launch is “imminent,” but no formal launch date has been announced internally. Apple, this week, has begun training its AppleCare support and Apple Store Genius Bar employees on the upcoming launch of the support initiative. At first, the European launch will occur in the United Kingdom, Italy, Spain, Germany, France, and Switzerland…

Expand
Expanding
Close

Apple has started training its AppleCare technical support staff on the changes and feature-set of iOS 7, according to multiple AppleCare employees. These people say that training began today, and AppleCare employees are required to complete the iOS 7 training by the second week of September.

Expand
Expanding
Close

Earlier this month, we reported that Apple would soon introduce significant changes to its online AppleCare support portals. In line with our report, Apple has begun rolling out a redesigned AppleCare website to provide support and has also begun rolling out 24/7 live chat support.

Expand
Expanding
Close

Apple has opened up one of its rare replacement programs for the graphics card in some mid-2011 iMac configurations, according to a notice issued to Apple Support employees. The iMac in question is the model released in May 2011 with Sandy Bridge processors and Thunderbolt ports. This iMac was sold between that month and October 2012 when Apple launched thinner models with new internals. Apple says that AMD Radeon HD 6970M cards (both 1GB and 2GB configurations) in select versions of these 2011 iMacs could fail:

Expand
Expanding
Close

This is the third how-to in our new weekly series: 

One of the most common issues I hear about is forgotten Apple IDs. But this is not as simple as it sounds. Figuring out Apple ID details can involve finding out what the Apple ID username is, which Apple ID they should be using (if they have multiple), resetting security questions and answers, and resetting passwords.

Most people, if they have an iPhone, iPod Touch or iPad, are using their Apple ID on their mobile device. From there, if you go into the Settings App, you will be able to see your Apple ID.

Always double-check to see if you have two different Apple IDs: one for iCloud and one for iTunes and App Stores.  Under Settings, press iCloud. Make note of the email address listed in the account. To go back to the main Settings page, press the Settings arrow in the upper left hand corner. Then scroll down until you see iTunes and App Stores and press it. You now have three different possible scenarios:
Expand
Expanding
Close

From 9to5toys.com:

Best Buy is having a significant College Student sale this week on MacBook Airs, Retina/Pros and iMacs and Students or anyone with a .edu email address get another $100 off the sale prices signing up here. For instance, the entry level Haswell MacBook Air is now $949 and another $100 drops it down to $849, the lowest price we’ve seen by $100.

Haswell MacBook Air prices:

• MacBook Air – 11.6″ Display/4GB Memory/128GB Flash Storage:$949.99-$100 students=$849.99 ($150 off)
• MacBook Air – 11.6″ Display/4GB Memory/256GB Flash Storage:$1139.99-$100 students=$1039.99 ($170 off)
• MacBook Air – 13.3″ Display/4GB Memory/128GB Flash Storage:$1,044.99-$100 students=$944.99 ($155 off)
• MacBook Air – 13.3″ Display/4GB Memory/256GB Flash Storage:$1,234.99-$100 students=$1134.99 ($165 off)

Retina MacBook Pro prices:

• MacBook Pro Retina 13.3″/8GB Memory/128GB Flash Storage:$1399.99-$100 students=$1299.99 ($200 off)
• MacBook Pro Retina 15.4″/8GB Memory/256GB Flash Storage:$2044.99-$100 students=$1944.99 ($255 off)

iMac Prices save $100 across the board and another $100 for students = $200 savings starting at $1100

The MacBook Student $100 off promotion starts today, and will end July 27.
Expand
Expanding
Close

From 9to5Toys.com:

.

This evening, Apple began offering refurbished Retina MacBook Pros at the online Apple Store at significant 15% discounts, yielding savings of over $500 on high end models (below). 15-inch Retina MacBooks normally retail at $2200 but we’ve seen them as low as $2,000 (which is also the EDU discount price).

Apple refurbished products are packaged and look like new and come with the same one year of AppleCare. See all of the best prices on Apple Products on our Apple product pages.

Thanks Jason!
Expand
Expanding
Close

Last we heard, Apple was being threatened with closure of its Italian operations if it did not make necessary changes to its warranty policies following an investigation by the Autorità Garante della Concorrenza e del Mercato. The authorities had previously fined Apple $1.2 million, claiming the company failed to inform consumers about a two-year warranty mandatory by EU law. Now it appears Apple has officially taken its AppleCare Protection Plan products off the shelves in Italy with only online versions of the product still available to Italian customers.

setteB.IT shared the image above showing what is apparently an email from Apple Distribution International in Ireland to Apple resellers in Italy. Apple informed resellers that it would stop selling all AppleCare Protection Plans in Italian Apple Stores as well as through authorized resellers. From the email, it also appeared Apple will no longer offer AppleCare-related services over the phone in the country.

setteB.IT also noted Apple has updated the terms for AppleCare on its Italian website. Rather than a “1 year warranty”, the website now reads “AppleCare plans benefits are added to the 2 year warranty of the seller, required by Italian regulators to protect the consumers.”

A full translation of the email is below:

Expand
Expanding
Close