Apple online store Stories June 15

Apple updates Apple Store Orders page with modern new design

Apple has updated the Apple Online Store portal for tracking your orders with a fresh new look, befitting the more modern iOS and macOS aesthetics with bold fonts and large photos. Recently purchased products are now illustrated with large product imagery, and you can click through to a much cleaner details view than what they had before.

Apple online store Stories December 27, 2016

In a small change to their online checkout system, Apple has removed the support for bank transfer payments (also known as prepayment) from their online store in Germany. It’s unclear if any other countries are currently affected in the online store change but the change today leaves German buyers with the choice of using a credit card, PayPal, or financing as payment options.

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Apple online store Stories June 16, 2015

Apple said at the beginning of the month that it would fulfill all May Apple Watch orders with the exception of Space Black Link Bracelets by the middle of the month, then begin selling some models in retail stores for the first time. We’re hearing now that some Apple Retail Stores are preparing to begin limited in-store sales as soon as this week ahead of the Apple Watch’s expansion into seven more countries next Friday, and there will be a small perk for those who’ve waited… expand full story

Apple online store Stories June 1, 2015

Apple today has informed employees of significant changes to how iPhones are sold via AT&T and Verizon Wireless, according to sources. As we reported last month, Apple has indicated that iPhones sold via AT&T at both physical Apple Retail Stores and on the Apple Online Store will move exclusively to Next financing plans this month, in June. This means that a customer who wants to buy a new iPhone on AT&T will no longer be able to do so on a subsidy…

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Apple online store Stories April 24, 2015

Customers receiving their Apple Watches today are being offered online personal setup appointments in emails being sent out by Apple. We first reported last month that these at-home personal setup experiences would be offered.

Apple was not initially expected to offer personal setup for the Sport model, but now appears to be offering the experience for all models …

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Apple online store Stories January 16, 2015

Apple is in the process of winding down Beats Electronics’ outsourced phone support ties and moving technical support completely in-house via AppleCare, according to sources. Beats Electronics phone support is currently split between Apple and Sitel, a customer support outsourcing firm, and Apple is aiming to completely end that relationship as soon as March. Apple cut several Beats jobs in July following the acquisition. Sitel employees have confirmed that they will be moved to new technical support positions for other companies, and AppleCare employees similarly confirmed that Beats support will soon be handled completely internally. Apple acquired Beats Electronics and Beats Music in May 2014 for $3 billion, and sales transitioned to the Apple Online Store in August. Apple Store Genius Bars began servicing Beats products late last year.

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