retail

According to several Apple Retail employees, Apple management is cracking down on employee usage of the current iOS 7 betas. These people say that store managers and Apple’s Human Resources representatives are contacting employees that are discovered to be using the iOS 7 beta. Apple would like to make sure that these employees obtained the iOS 7 beta via official Developer channels, not third-party websites.

However, the larger concern is that some Apple managers feel that Apple Retail employees are purchasing developer accounts and distributing the iOS 7 beta to colleagues. Apple Human Resources, we’re told, has reminded employees of the official iOS Development rules via the RetailMe internal app. These rules, which employees agree to when they become an Apple retail employee, state that employees cannot install an iOS beta unless they are a registered member of the developer program:

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ifoAppleStore (via TechCrunch) reports that Apple is building a new “big, visually stunning” flagship store in Palo Alto – in the Stanford shopping center, close to the store Microsoft opened last year.

This store design was completed in 2011 by Apple’s long-time architectural firm Bohlin Cywinski Jackson. It was approved by Steve Jobs about six months before Tim Cook assumed the position of CEO in August of that year. It took another year to refine the design and obtain building approvals. Demolition on the former building began late last year.

If you’re keen to get a preview of what Apple has planned for its retail stores, Palo Alto is reputedly the place to be … 
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Update: AllThingsD got its hands on some better images (above) and a statement from Apple on the new store (below):

“We’re thrilled to be working with the city of San Francisco on a new Apple retail store at Union Square…. Our store on Stockton Street has welcomed over 13 million customers since it opened nine years ago, and we look forward to serving them in an amazing new location when this project is complete.”

San Francisco Chronicle reports today that Apple has now submitted plans to open a new store in San Francisco’s Union Square. The new location would apparently replace Apple’s old retail location just a few streets away at Stockton and Ellis.

The new building is said to give Apple around 45% more space than its old San Fran retail location and will apparently occupy a building formerly home to Levi’s in Union Square at Stockton and Post Streets.

Apple thinks it will add about 50 jobs on top of the 350 it employees at its current Stockton street location:
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The New York Post reports that the flagship Fifth Avenue Apple Store in Manhattan was flooded following heavy rain in the city this morning due to a leak in the retail store’s roof. The flood apparently began shortly after opening at approximately 8 a.m while around 15 customers were shopping in the store. According to reports from NY Post, employees blamed construction completed on the location last year for the leak:
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We can’t say we didn’t know it was coming. T-Mobile already started accepting preorders for the iPhone 5 back on April 5, and today marks the first day of official availability for the iPhone on the carrier’s revamped “Un-carrier”, no-contract, unlimited voice and data plans.

To accompany the launch, T-Mobile is also kicking off its first iPhone ad campaign today that begins with the first TV spot above (via TMO News). Of course the ad not so surprisingly focuses on its new carrier approach more so than the device itself:

“It’s the phone that’s revolutionizing phones, make sure its running on the carrier that’s revolutionizing wireless… Only T-Mobile lets your iPhone 5 be as great as an iPhone 5.”

Earlier this month T-Mobile started rolling out a carrier update for existing unlocked iPhones on its network that brings LTE support, improved battery life, visual voicemail support and more. It also started a campaign offering users trade-in value for their old devices to make the switch to T-Mobile.

The iPhone 5 is available to purchase for $99 down with a $20 per month financing plan through T-Mobile’s website and brick-and-mortar stores. As noted by TMONews, the carrier has also started setting up its in-store displays and advertising for the iPhone (Gallery below):
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A render by Foster + Partners of Apple’s soon to be constructed Spaceship campus

Following a report earlier this month that Apple’s Spaceship campus project had increased to nearly $5B as lead architect Foster + Partners attempted to trim around a billion from the budget, a new report today claims Apple is now working with the architecture company on other projects. Marketingmagazine claims “sources close to the project” say Foster will soon be assisting Apple with the design of its retail stores:
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Photo: Josh Lowensohn/CNET

Cory Moll, an Apple retail employee who founded an unofficial union for Apple Store staff, is leaving the company tomorrow, having apparently resigned.

Moll founded the ‘Apple Workers Union’ as a Facebook page and now-defunct website, describing it as “a movement of empowerment to bring change and improvement of working conditions to Apple’s retail stores” in response to what some employees felt to be low pay and limited opportunity for advancement.

Moll tweeted earlier today  that tomorrow would be his final day. In an email to 9to5Mac and others, he said:
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We’re all discussing this here and wondered what the wider Apple community thinks.
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Former Apple Retail Chief Ron Johnson is out at JCPenney after his radical retail redesign failed to ignite sales in the same manner in which Apple Stores had grown accustomed. Ron Johnson left Apple in 2011 for the JCP job after a decade at Apple.  He helped design the original Apple Store concept after being lured away from Target by Apple CEO Steve Jobs. He pioneered concepts like the Genius Bar which was unheard of at the time but still a growing trend in the industry.

We know more than a few folks who would like to see him back at Apple which meanwhile has found him difficult to replace. One such attempt was the hiring and subsequent firing of John Browett, a former Dixon’s UK CEO.

Johnson continued to live in the Bay area during his stint at JCP commuting to Plano Texas via Jet so…

BREAKING: Ron Johnson out as J.C. Penney CEO – source • $JCP QUOTE: http://t.co/aP20vqeZqF

— CNBC (@CNBC) April 8, 2013

JC Penny CEO inventory apparently out of stock.

— M.G. Siegler (@mgsiegler) April 8, 2013

I'd rather see a guy fail like Ron Johnson did any day compared with all the corporate drones who just play it safe all day long.

— Adam Lashinsky (@adamlashinsky) April 8, 2013

J. C. Penney appoints Myron E. (Mike) Ullman, III as CEO succeeding Ron Johnson #breaking

— Reuters Business (@ReutersBiz) April 8, 2013

We’ve reached out to JCP and Apple for comment and will update as appropriate. Press release follows:

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Apple is slowly rolling out a new customer service initiative across its retail stores called ‘table selling.’ With the new strategy, Apple Store employees are assigned a product table where they are responsible for working with groups of customers with different needs, albeit the same device, according to people familiar with the strategy. Previously, customers were individually helped on a first-come, first-serve basis and organized by an “iQueue” system that often resulted in lengthy wait times and customers walking out.

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When Apple unveiled its first Retina MacBook Pro with the 15.4-inch model in June, it came with an all-new, slimmed down design, all-flash architecture, and its flagship Retina display with over 5 million pixels. Apple has built its reputation on quality, craftsmanship, and customer/user experience, but that hasn’t been the case with its latest lineup of MacBooks. What many consumers don’t know is that buying a new Retina MacBook means taking your chances with possibly receiving a unit that is subject to display defects, battery, graphics, and fan-related issues among other major stability problems. These widespread issues have received limited coverage in the press and many consumers claim Apple is failing to sufficiently address the problems by not informing consumers and employees.

Leading the reports of problems is one that causes burn-in or ghosting on the device’s display. The result is a support thread with over 364,769 views and, most recently, a class-action lawsuit in California that alleged Apple is failing to inform consumers of the issue. Users experiencing the problem eventually realized the source of the issue was with LG, one of Apple’s display suppliers for the new Retina MacBooks. Unfortunately, models with Samsung displays aren’t totally free from a myriad of other significant issues.

Apple described the image-retention problems on this user’s display as normal after two visits. The display was eventually replaced with a Samsung but continues to experience other display related problems. 

Problems at the Apple Store

Finally, after 4 LG screened rMBPs I give up!

The problems are severe enough that it’s affecting the buying experience for consumers, driving customers to opt for other devices, and forced me personally to stop recommending the machine. Not only is Apple not addressing the issues publicly, Apple retail employees and 9to5Mac readers confirmed Apple is failing to properly inform retail and repair staff of the problems…
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After it began selling Apple accessories including Apple TV, Airports, and more through its online store last month, Staples now appears to be gearing up to possibly sell other Apple products including iPhone, iPad and Macs. While we already knew that the company was planning on bringing the accessories to its brick and mortar locations, today MacRumors posted the internal document above showing Staples is also training sales staff on the iPhone, iPad, and MacBooks.

The training materials have a completion date of March 26 or 27, and with Staples already confirming plans to bring Apple TV and other products to stores by early next month, it’s a possibility other iOS devices and MacBooks could be included in the roll out. We’ll keep you updated if we get official word from the company. 
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