Verizon sold 3.1M iPhones in Q3, 21 percent were iPhone 5

Verizon has reported its Q3 2012 earnings this morning with “a third consecutive quarter of double-digit percentage growth.” The nation’s second-largest carrier claims it experienced $29 billion in total operating revenue (3.9-percent gain over last year) and sold 6.8 million smartphones in total for the third quarter. Of the 6.8 million, Verizon reported selling 3.1 million iPhones. Just over one-fifth (or roughly 651,000) of those were the iPhone 5 that saw supply constraints. To compare, during Q2, Verizon sold 2.7 million iPhones.

The carrier also shed more light on its aggressive LTE rollout across the country. Its LTE service is now available to 250 million people in 419 markets across the United States. Furthermore, on the company’s earnings call, CFO Fran Shammo reiterated that its new Share Everything data plan has been “successful and well-received.”

You can find the press release below for specifics:  Read more

Six iPhone 5 gripes from Apple Support: Date/Time issues, Lightning charging, Wi-Fi, reception, voice quality, and battery life

The iPhone 5 is barely a month old, and almost everyone, present company included, thinks it is the most amazing smartphone on the market. But, it’s not perfect (that’s what updates are for), and Apple’s Support Community has been lighting up with not-isolated issues affecting all matter of functionality on the iPhone 5.

The top 6 iPhone 5 gripes from Apple’s support forums:

1. Date and time

The above issue, regarding iPhone 5 dates and times randomly changing, largely seems to primarily affect Verizon users. One support forum member (Rockyrikoko) even reported the same problem having occurred for Verizon’s Droid devices. The same member later claimed Apple engineers told him/her: “Issues with time provided over the air from Verizon will ultimately be for the carrier to address.” A quick skim through over a dozen pages revealed that —to this date— there has been no quick fix from Apple or Verizon and many users are still manually setting their clocks.

Check out the full thread: iPhone 5 time and date issues

Read more

Verizon iPhone 5 update eliminates carrier data usage while connected to a Wifi Network

An update is going to Verizon iPhone 5 owners this evening that resolves an issue where, under certain circumstances, the iPhone 5 may use Verizon cellular data while connected to a Wi-Fi network. We are not sure how much data leaks, or why and if Verizon will offer a refund, but we reached out to the carrier for a statement.

Update: Torod Neptune, spokesperson for Verizon Wireless, provided the following statement:

“Under certain circumstances, iPhone 5 may use Verizon cellular data while the phone is connected to a Wi-Fi network. Apple has a fix that is being delivered to Verizon customers right on their iPhone 5. Verizon Wireless customers will not be charged for any unwarranted cellular data usage.”

Instructions to install the update.

  1. Tap Settings > General > About.
  2. Wait for the following alert to appear:
  3. Tap OK to install the update.
  4. Hold the Sleep/Wake button down until you see “slide to power off”.
  5. Slide to power off.
  6. After the device powers off, hold the Sleep/Wake button to turn your phone back on.

Note: To finish the installation of the update, your iPhone 5 must be turned off and then turned on again.

After your iPhone restarts, tap Settings > General > About, and then scroll down to Carrier and verify “Verizon 13.1″ is displayed.

The issue may be a carryover from the Wi-Fi+Cellular feature that was in the betas of iOS 6 but was eliminated in the final version. One reader below mentions the data leak seems to have occurred while the device is asleep.

Read more

Verizon CFO says unlimited is ‘going by the wayside’, many customers embrace Share Everything

Verizon Chief Financial Officer Fran Shammo told attendees at a Goldman Sachs investor conference in New York today that unlimited data plans are no longer relevant and the carrier’s Share Everything plan is doing well.

“We are surprised on shared from many different aspects,” said Shammo, as first reported by CNET. “…More people are going to shared than we actually anticipated. And the thing that really surprised us is we have a lot of people coming off unlimited to go to shared.”

Verizon’s Share Everything plan launched in June and allows users to, well, share data with up to 10 devices through a single account. The carrier stopped offering unlimited data to new customers last year, due to growing smartphone usage clogging the carrier’s pipelines; and with the standard now at 4G LTE, Verizon is likely trying to capitalize on every bit of data funneled through its network.

Unlimited data customers are flocking to Share Everything, Shammo suggested, because many of them realize they don’t consume much data. He also noted customers have added more devices than expected.

“Unlimited is just a word, it doesn’t really mean anything,” Shammo contended. “So that whole unlimited thing I think is going by the wayside and they see the benefit of going to the shared. “

Read more

AT&T now out of opening day iPhone 5 stock, orders now pushed back to ’14-21 business days’

AT&T just ran out of Sept. 21 stock for the iPhone 5. The delivery page has now pushed sales to “14-21 business days,” which equals almost three to five weeks. Verizon ran out of stock earlier today, but it is hard to determine if this shows demand per carrier since AT&T is such a big legacy iPhone carrier and Apple obviously gave it a lot more stock than others.

Both big carriers have downsides: AT&T will not run FaceTime unless you buy a Mobile Share plan, while Verizon will run FaceTime on all of its iPhones—but new customers must sign up for a Mobile Share plan (no matter what). In addition, the CDMA version of the iPhone, which Verizon and Sprint both carry, will not support simultaneous talk and data. Speaking of Sprint, it is still advertising ship dates of Sept. 21.

Read more

Sprint and Verizon won’t support simultaneous voice and data on iPhone 5

Unlike Verizon’s lineup of LTE Android smartphones, we just confirmed with the carrier that the new iPhone 5 would not support simultaneous voice and data over its LTE network.

A Verizon spokesperson told us:

“The iPhone 5 was designed to allow customers to place a voice call on the Verizon Wireless network, while simultaneously letting customers access the Internet over the WiFi.”

We confirmed with AT&T, however, that the feature will work on its GSM model of the iPhone 5. AT&T told us:

“AT&T customers can talk and surf simultaneously on the new iPhone 5.”

We know Apple is shipping the same CDMA model iPhone 5 to both Sprint and Verizon, so it is probable that Sprint’s iPhone 5 will not support simultaneous voice and data as well.

Some Android devices do simultaneous voice and data on Verizon, so it is probably Apple’s baseband processor choice that led to the situation.

Update: According to the New York Times, the change is due to Apple. An Apple spokesperson explained:

Read more

T-Mobile to advertise to unlocked iPhone customers, sway them away from AT&T promising $1500 savings over 2 years

report surfaced this morning about T-Mobile sending a memo to its sales staff that encourages them to sell against Apple’s iPhone beginning Sept. 21. Unsurprisingly, the memo confirmed T-Mobile would not be a carrier for the next-generation iPhone due out next month. Adding a bit to this morning’s story, TmoNews followed up with a new flyer that T-Mobile aims to show customers. The flyer boasts just how much iPhone users will save if they ditch AT&T and bring their unlocked iPhone to T-Mobile. Magenta is promising customers can save up to $1,500 over two years if they switch. T-Mobile’s single line offering actually sounds fabulous, as it offers customers truly unlimited data, text and minutes for only $75. That seems like a plan you can’t beat…unless you want 3G speeds. T-Mobile made a recent push to iPhone-compatible 1900MHz 3G network (and 4G at WWDC), but we are not sure how well it is doing on that front. Until then, EDGE 2.5G is as fast as you will get.

T-Mobile has not been able to sign up as an official iPhone carrier, so it has always made strides to welcome unlocked iPhone users. We previously reported there are roughly 1 million iPhone users on T-Mobile’s network. T-Mobile offers a MicroSIM kit to make the switch on your iPhone 4 or iPhone 4S a little easier. An updated version of the kit will hit stores beginning Aug. 29.

Read more

AT&T denies ‘vacation blackout’ rumors

Reports emerged over the weekend about AT&T forcing its employees into a Sept. 21 to Sept. 30 “Vacation Blackout”.

According to an AT&T sales rep, AT&T staff has been given a vacation blackout from September 21 to September 30, just like Verizon employees. Our source also mentioned that blue carrier employees are undergoing training for an “iconic release.”

“Not true!” we’ve heard. We reached out to AT&T to see what it had to say regarding the above. An AT&T spokesperson told us this morning that there is no company-wide vacation blackout for the end of September.

We also talked to AT&T reps at other stores who implied more people are being put on duty, depending on staffing levels of that particular store, but there is no “blackout.” One New York employee will even sit out the first week of the iPhone launch due to a long-planned vacation.

TechCrunch sourced one rep from a single AT&T store, which may have its own little under-staffed blackout, but, as we heard, the policy is not nationwide.

Read more

Verizon again tops J.D. Power and Associates Network Quality Performance report

J.D. Power and Associates is out with the second half of its 2012 “U.S. Wireless Network Quality Performance Study”, and Verizon once again come out on top for network performance in five of the six regions included in the report. Only second to U.S. Cellular in the North Central region, Verizon posted the best overall network performance among the other carriers in the remaining regions based on 10 key problem areas that could impact the customer experience.

For a 16th consecutive reporting period, Verizon Wireless ranks highest in the Northeast region. Verizon Wireless achieves fewer customer-reported problems with dropped calls, initial connections, transmission failures and late text messages, compared with the regional average. Verizon Wireless also ranks highest in the Mid-Atlantic, Southeast, Southwest and West regions… U.S. Cellular ranks highest in the North Central region for a 14th consecutive reporting period. Compared with the regional average, U.S. Cellular has fewer customer-reported problems with dropped calls, failed initial connections, audio problems, failed voice mails and lost calls.

The study also covered the customer experience specifically for data-related problems. Not surprisingly, LTE device users experienced significantly less issues than older 3G devices like the iPhone:

The study finds that the number of data-related problems, especially those related to slow connection speeds, is significantly lower among customers using 4G LTE-enabled devices than among those using devices with older 3G/4G technology standards, such as WiMAX and HSPA+… For example, among customers with 4G LTE-enabled devices, the problem incidence for excessively slow mobile Web loading is 15 PP100, compared with the industry average of 20 PP100. Furthermore, the overall problem incidence for excessively slow mobile Web loading is even higher among customers with WiMAX and HSPA+ technology

Based on responses from over 26,000 U.S. wireless customers, the report explained how network performance was calculated:
Read more

Verizon spanked by FCC for charging extra for tethering/apps, should drop extra fee in short order

Verizon iPhone Personal Hotspot settings (Image: TechCrunch)

Verizon was fined a measly $1.25 million today for blocking access to tethering apps mostly on the Android platform. That does not apply to most iOS users (currently), however. That is because this ruling —for now— only affects LTE 4G devices. With the next-generation iPhone, which will launch in mid-September, heavily rumored to be the first iPhone to include LTE access, this will affect those choosing to go with Verizon Wireless for their fancy new iPhone.

The ruling asserts that Verizon must not charge an additional fee for tethering on its devices—so long as they are not on the grandfathered unlimited data plans. The iPhone has included tethering support since iOS 3.0, and the feature was taken to the next level by Apple and Verizon Wireless with the launch of the Verizon iPhone 4 and the wireless Personal Hotspot feature in early 2011. The feature was soon spread to iPhone carriers globally with iOS 4.3.

Earlier this year, Apple brought the Personal Hotspot feature to its tablet with the LTE iPad. Something notable with Apple and Verizon’s agreement for the iPad is that the wireless tethering feature is included in the pre-paid data plans. If a user pays a certain amount for data, they will not have to pay anything extra to access the wireless tethering system. With the LTE iPhone, according to today’s FCC ruling, users will have the same, great experience.

Read more

Verizon to introduce shared data plans June 28, reflects reality of multiple device users

According to a report from AllThingsD, Verizon Wireless will soon change the way it charges customers for cellular/data plans in a major way. Rather than charging customers for phones calls or messages sent, the report claimed Verizon would charge “almost exclusively based on how much data” is consumed. The new “Share Everything” plans will also be the first in the United States that allows users to share their data with up to 10 devices through a single account:

The plans, known as “Share Everything,” allow users an unlimited number of calls and texts and also allow data usage to be pooled among up to 10 devices on one account. With the move, Verizon becomes the first U.S. carrier to offer the ability for customers to share a bucket of data across multiple devices.

AllThingsD noted that AT&T also has plans for shared data options, but it did not provide more details. As for Verizon’s new plans, which will apparently kick-in June 28, the report explained the cost of the data plan and pricing metrics based on a per-device fee. In other words, you will have to pay roughly $40 per smartphone ($10 per tablet), and then opt for either a $50 1GB data plan or a $100 10GB plan. While the report claimed the new pricing should not impact the cost of plans for users who continue consuming the same amount of data, it is clear that those signing a new plan for a single smartphone are getting a bit less for their money:

Read more

Which iPhone carrier has the fastest network in your area? AT&T, Verizon, & Sprint get accurate comparison by city

The argument over which carrier has the fastest network speed in any given location in the United States is still up for debate. Putting network speed comparisons aside, which are often not an accurate representation of speeds, you will receive in your specific area, a new app from startup SwayMarkets aims to provide a more realistic comparison.

The app, CarrierCompare, allows users to test the network speed of their current carrier against the two other major iPhone providers. CNNMoney went hands-on when the app released last month and just posted the user data it obtained that compares major iPhone carriers in multiple locations.

Analyzing user-generated data from Boston, New York, Washington, Chicago, San Francisco, and Los Angeles, these were the results:

Read more