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iCloud

iCloud was launched in 2011 as the successor to MobileMe and is Apple’s current cloud service that allows iOS and Mac users to save and synchronize information. Apple includes 5GB of iCloud storage for free with all accounts and has paid options starting at $0.99/month for 50GB.

iCloud is built into every Apple device. That means all your stuff — photos, files, notes, and more — is safe, up to date, and available wherever you are. And it works automatically, so all you have to do is keep doing what you love. Everyone gets 5GB of free iCloud storage to start, and it’s easy to add more at any time.

What is iCloud?

iCloud solved a problem that we were facing in 2011. Originally, Apple pitched the Mac as the digital hub to our life. Our iPods (and then iPhones) would sync over a cable to transfer information. As we added iPads, it became a mess. Steve demoted the Mac back to just a device and made the “cloud” the center of our digital life. Using the service, users could sync all of their data over the air. As an example, a Keynote document edited on your Mac would automatically be up to date with the latest changes on your iPad or iPhone. iCloud also allowed you to back up your iOS device for an easy path to change devices without having to set everything up manually.

The problem with this original iCloud pitch is it didn’t cover all of our photos. We didn’t get that until iCloud Photos came in iOS 8. It didn’t cover iMessage, as that didn’t come until a few years ago with messages in the cloud. It didn’t cover all of our files, but only those in the iCloud folder stored inside of app folders. We didn’t get seamless syncing of files until Apple added Desktop and Document folder syncing a few years ago.

Over time, Apple has continued to add features to iCloud, and it’s turned out to be a really robust and reliable service. Users can sync files, photos, notes, reminders, and Safari bookmarks to their Mac, iPhone, iPad, and even Apple TV (photos).

iCloud Troubleshooting

If you’re having trouble using iCloud, you may want to make sure it isn’t affected by downtime. Check Apple’s iCloud Status page here.

How much does iCloud cost?

Pricing can change at anytime (view Apple’s latest pricing page), but here are the current rates for a few countries.

United States
50GB: $0.99
200GB: $2.99
2TB: $9.99

Canada 
50GB: $1.29
200GB: $3.99
2TB: $12.99

United Kingdom
50GB: £0.79
200GB: £2.49
2TB: £6.99

European Union
50GB: 0.99 €
200GB: 2.99 €
2TB: 9.99 €

Read below for all of our coverage

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Apple looking to hire iCloud mail engineer to build new anti-spam/abuse system

iCloud-SpamApple today posted a job listing on its website seeking a software engineer to help “implement new mail anti-abuse infrastructure” for iCloud mail services. The candidate will join Apple’s iCloud team and must have experience with mail and spam systems/architecture, so it appears Apple is looking to cut down on the amount of spam that iCloud users receive.

Consider joining a small team writing the software which provides mail services to iCloud customers. We are looking for an extremely capable engineer who has a strong background in building high-performance, scalable and extensible systems. In this highly visible position, the successful candidate will both further develop existing mail systems while collaborating with cross-functional engineering teams to define and implement new mail anti-abuse systems.

There have been some hiccups with Apple’s iCloud mail service in the past (apart from frequent iCloud service outages), including a problem with the service’s automated spam filters that caused legitimate emails to be sent to spam. Apple does have a way for users to report spam and set up filters with iCloud mail, but complaints of users frustrated with spam have continued.
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Apple reminding former MobileMe subscribers that complimentary storage upgrade ends September 30

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Former subscribers of MobileMe, the $99/year iCloud predecessor, received 20 GB complimentary storage upgrades when making the switch to iCloud. Apple additionally extended this upgrade until September 30, 2013. Now, Apple is reminding those users, via email, that the complimentary storage will come to an end shortly:

As a thank you for being a former MobileMe member, you received a 20 GB complimentary storage upgrade when you moved to iCloud. Your upgrade expires on September 30, 2013.

When it expires, your iCloud storage will be automatically adjusted to the free 5 GB plan. Note that you are currently using xx.xx GB of storage. If you exceed your storage plan on September 30, 2013, iCloud Backup, Documents in the Cloud, and iCloud Mail will temporarily stop working.

To continue using these iCloud features without interruption, reduce the amount of iCloud storage you are using or purchase a storage plan by September 30, 2013.

For more information, see this article.

As our own Benjamin Mayo notes, this will probably be a busy day for Apple’s support representatives as they work with the customers who are over the 5 GB free storage size. Much of the iCloud storage is usually taken up by iCloud Backups which can be deleted through System Preferences > iCloud > Manage…

Thanks, Jeffery!

How-to: Safely delete an iCloud account from your Mac or iOS device

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This is the first entry in our new, weekly how-to’s column. Check back every Saturday for a new how-to:

First off, before we begin and actually discuss how to safely delete an iCloud account, we should discuss the different scenarios as to why you might need to delete your iCloud account off of your devices.

  1. If you are using the same Apple ID as a family member for iCloud, several different outcomes could result from this.  Odds are that your content got merged, and all of your personal information is mixed together. You are both getting frustrated that your contacts are disappearing because you each delete and re-add them and iCloud pushes the changes to both of you. You also might be getting each other’s iMessages and FaceTime calls. Or one of you is using and enjoying the features and benefits of iCloud whereas the other isn’t and is missing out on features like Backup to iCloud and Find my Device.
  2. The email address associated with the Apple ID you are using for iCloud is no longer a valid, active email address. In that case, you’ll need to change the email address associated with your Apple ID, which I will be discussing in next week’s article.

On an iOS Device, go into the Settings app and scroll down until you see iCloud. To delete the iCloud account from the device, just press the big red “Delete Account” button. To do this on a Mac, go into System Preferences and choose iCloud, the press the “Sign Out” button…


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iWork, iLife appear in iOS 7 free downloads screen, corroborates Apple apps going free theory

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We reported previously on the possibility of Apple making its iWork suite, and possibly its other premium content creation apps, available for free alongside iOS 7 and the launch of new iWork for iCloud web apps. It would make a lot of sense given it’s hard to imagine Apple allowing users to create documents for free on iCloud but not seamlessly transfer from iOS to Mac without having to throw down $30 for the three iOS apps. Today we get a little hint from the latest iOS 7 beta that Apple might actually be considering making the apps free this fall (via @nielskorte & iFun).

The screenshot above shows the screen that Apple presents most users with when launching the App Store on their iOS device for the first time. Curiously, on iOS 7 beta 3, the recommended free apps screen includes Apple’s iWork suite in addition to other paid apps such as Garageband, iMovie, and iPhoto. In the past, Apple has only included free apps in the pop up such as iBooks, iTunes U, and Podcasts. This could signal Apple has plans to offer its premium apps for free in the future…


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Does iWork for iCloud mean native iWork Mac and iOS apps will become free services?

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Apple presents itself as a company that ships hardware, software, and services that integrate together elegantly. While Apple makes the majority of its money from its hardware, Apple makes use of its free, popular internet services and software to sell their hardware. For example, the iLife suite of Mac apps that are included for free with new Mac purchases is a common reason that people choose to buy a Mac. On the iOS side, Apple offers free services like iCloud, iBooks, iMessage, Game Center, and later this year, iTunes Radio.

But on both the Mac and iOS Device side, one particular Apple service has stuck out as being a paid offering: Apple’s iWork suite that includes the Pages word processor, Numbers spreadsheet maker, and Keynote presentation creator. For years, Apple has sold iWork for Mac as a bundled suite, but with the Mac App Store, the company split the three programs into separate $19.99 downloads. On the iPad, iPhone, and iPod touch side, the three apps are distinct $9.99 downloads. Apple, thus far, has kept iWork as a premium priced suite, but this fall, the company will introduce a free tier: iWork for iCloud…


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Overview of iWork for iCloud beta [video]

One of Apple’s unsung announcements from its WWDC keynote on Monday was iWork for iCloud, a full, complete solution for editing and syncing documents in the cloud. iWork for iCloud, which will be going head to head with Google Drive, is already extremely polished and well done, even as a developer beta.

While fully updated iOS and Mac apps will be arriving later in the year, the web versions of the apps are available privately today.

In the above video, we walk you through the beta interface of iWork for iCloud, as it appears in Safari.

Apple announces improvements to Notifications for Mac with quick reply, iOS push notifications, and more

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Today at Apple’s WWDC keynote, Apple took some time to announce some improvements to Notifications, as we expected. The majority of the improvements that Apple has demoed so far include new features for Notifications on the Mac coming in the just announced OS X Mavericks, such as quick replies, the ability to receive iOS push notifications, and lock screen access.

Apple showed off a new quick reply feature for Notifications on the Mac that will allow users to mouse over a notification and quickly reply from a dialog that pops depending on the app. Not only can you reply to messages to respond to FaceTime calls, for example, you will also be able to perform other actions with the quick reply Notifications such as quickly deleting emails.

Another feature that we saw today during Apple’s keynote is the ability to receive iOS push notifications right on your Mac for apps installed on your iPhone and iPad. These are a few of the updates we were expecting from Apple today, but we’ll have to wait to see if they fixed the other half of the problem during its iOS 7 portion of today’s presentation but Apple also showed off a redesigned Notification center for iOS including lock screen access and new tabs (pictured below).

Additionally, Apple showed off the ability to view Notifications directly from the lock screen in OS X Mavericks.

Update:  As we expected, Apple also announced that Notification Sync will be coming in iOS 7, but didn’t show off any specifics.

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Tim Cook talks numbers at Apple’s WWDC 2013 keynote: 407 retail stores, 575M accounts, 10B paid to devs, 900k apps, more

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Live on stage at Apple’s WWDC keynote presentation this morning, CEO Tim Cook has opened things up with the usual updates on some of the company’s core businesses and accomplishments over the past year. Sharing numbers on how its products have been selling and outpacing the competition has become somewhat of a tradition for Apple keynote addresses. Below you’ll find a roundup of the stats that Cook shared today including info on retail stores, iPhones and more:

-6 Million registered developers, 1.5M in last year

-WWDC sold out in 71 seconds

-1m daily visitors at Apple retail

-Millions of customers come for personal training

-407 stores in 14 countries

-50 billion apps

-900,000 apps (93% downloaded each month)

-375k iPad apps

-575,000,000 store accounts (more accounts with credit cards than any store online)

-paid developers 10 billion (3 times more than all other mobile platforms combined)
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Wishlist: 10 things Apple should, but likely won’t, announce at WWDC 2013

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We’ve got a pretty good idea of what Apple intends to give us at WWDC. Even the things we’re not so sure about seem on the radar.

But what does Apple need to do long term to tighten up the ecosystem and bring some excitement back into its hardware, software and services? I’ve got a few things…


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Some surprises we might see at WWDC 2013 next week

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(Preparations for Apple’s 2013 WWDC developer conference / Image via Nick)

There’s a lot we already know about what we’ll be seeing next week at WWDC– we’ve already brought you exclusive details on iOS 7, OS X 10.9, a MacBook refresh, Apple’s new Radio service, and much more. What else might we see Apple show off next week? Below are a couple of our best predictions based on what we think Apple is most likely to show off as well as few things we’ve been hearing:
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Apple again plans AirDrop wireless file-sharing for iOS

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Apple is currently testing versions of iOS 7 internally that include the AirDrop WiFi-direct file sharing tool from the Mac, according to people familiar with the software.

Like with the Flickr and Vimeo integration that we previously reported on, it is very simple for Apple to remove any single feature from the new operating system ahead of the mid-June unveiling. 

Additionally, Apple has scrapped AirDrop late in software development from iOS before. Last year, we reported that Apple was developing an AirDrop tool to take advantage of the new WiFi hardware inside of Apple’s latest iOS devices. Because Apple has postponed the feature before, we believe it is possible that the feature could be pushed back again…


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Readdle’s Scanner Pro updated with live border detection during scans

Scanner Pro, which lets users scan documents, receipts, and more using their iPhone or iPad, recieved a big update to version 4.5 this week. The update enables live border detection, which allows the app to intelligently find the edges of whatever is being scanned while you photograph it.

In our testing, the border detection was very accurate, although it did have a bit of trouble when the paper and the background where different shades of the same color. The app does still allow you to manually edit the borders to fit the document perfectly, just in case there is a detection error, so any small problems are easy to correct.

The app itself is well-designed and features a solid storage solution for your documents. Multi-page scans are supported and you can save everything to a variety of cloud storage services, including iCloud, Google Drive, Dropbox, and more. You can even fax scanned items right from your iOS device.

Scanner Pro 4.5 is available now on the App Store. Existing users get the update for free, while new customers can get it for $6.99.

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Mailbox continues to say iPad app, iCloud support, more coming in future updates

https://twitter.com/mailbox/statuses/327476894318600194

After some controversy for the popular Mailbox iOS app earlier this week, some good news for Mailbox users comes today in the form of confirmation of new features and an iPad app coming soon.

As noted in the tweets above and below, the Mailbox devs have publicly confirmed in a number of recent tweets that and iPad version of the app is currently “in the works” and expected to launch soon. We also learn that desktop and Android versions of the app are on the company’s roadmap, while iCloud support, landscape typing, alias support, and “Send as” features are also on the list for future updates:

https://twitter.com/mailbox/status/327480611428245504

https://twitter.com/mailbox/status/327494387955273729

https://twitter.com/mailbox/statuses/327476894318600194

(via TechCrunch)

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Apple’s iCloud servers once again experiencing major outages for a growing number of users

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Update, 9:34 AM: Apple has now updated its System Status page to confirm the outages we reported earlier this morning. Apple reports some users experienced issues with account & sign in for iCloud, purchases for iTunes, Game Center, and creating new Apple IDs:

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Over the last couple of months Apple’s iCloud servers have been experiencing major outages approximately every couple of weeks and today a growing number of users are once again complaining of issues accessing various iCloud services.

9to5Mac readers in several countries have reached out to Apple support who confirmed the outages, although Apple is yet to update its System Status page to reflect the downtime. Apple is typically at least a few hours behind in reporting outages.

As highlighted by hundreds of users on Twitter, the outages appear to be affecting multiple iCloud services including Mail, third-party apps attempting to access iCloud credentials, and Find my iPhone. Others are simply receiving an error message when attempting to access any iCloud service. Some users are also reporting that iCloud is requesting they reset their passwords as if their account is experiencing a security issue.

We’ll update this post when/if Apple finally reports the outages.

https://twitter.com/himanzoo/status/326669089533722624

https://twitter.com/KhaledYousry/status/326666876124033024

https://twitter.com/ridewithgarrett/status/326664553310081024

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Apple confirms another iMessage, FaceTime outage (Update: Fixed)

Apple confirms service disruption

Apple confirms service disruption

Update: 12:30PM ET – Apple’s status website also saying the issues are resolved

For the second time this week, Apple has confirmed that iMessage and FaceTime are experiencing hiccups, albeit nearly three hours after users first started reporting issues.

Any regular user of the service can speak for how regular of an occurrence this is, and Apple is consistently slow to confirm any service disruption.

Notably, when Apple does admit any downtime, it typically downplays the issue while our own experience and that of the good people on Twitter reflects otherwise.

https://twitter.com/kraymoney/status/322735363418365952

https://twitter.com/JoshLongman_/status/322735363158331392

Review: Readdle brings Documents to the small screen

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Readdle has finally brought their popular Documents iPad app to the iPhone and iPod touch with the latest update. The iPhone version has all of the features you would expect in a file management app and a few extras.

The main file manager window displays all of your files in a grid or list sorted by name, date, or size. You can create folders, zip and unzip archives, and view a variety of file types from this view. PDFs, plaintext files, audio, pictures, and more can be added to your collection. The audio player works when the app is in the background so you can continue listening to your music.

Your most recently used files will accumulate in a special folder automatically so you can find them again easily. A search feature on the main page allows you to search any file by name, but you can also enable an indexing feature lets the app search the contents of your documents as well.


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Apple and Yahoo in active discussions regarding increased partnership for Siri data, search

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Yahoo’s Mayer and Apple’s Ive at dinner

Apple and Yahoo are in active discussions regarding increasing their partnership, according to The Wall Street Journal. While the report does not provide any true specifics regarding what an increased partnership could entail, the report notes that discussions have surrounded increased Yahoo integration into Siri. Additionally, Yahoo is reportedly exploring ways to reduce Apple’s reliance on Google for web search functions.

Data from Yahoo Finance and its weather site already come preloaded onto iPhones and Yahoo data like sports stats help power Apple’s voice-activated “assistant” Siri. But the companies continue to discuss new arrangements, including possible deals to get more content from Yahoo Sports and Yahoo News, among other Yahoo Web properties, preloaded onto Apple devices or available through an expanded partnership with Siri, one of these people said.

Apple and Yahoo have had a lengthy history in terms of iPhone/iOS-related partnerships. Yahoo was the first third-party email service to be integrated into the iPhone Mail app with free push email technology. In fact, one of Yahoo’s founders joined Apple co-founder Steve on stage at the Macworld 2007 iPhone announcement to discuss the partnership (video). Yahoo is also a Safari web search option and a data source for weather, stocks, sports data for iOS applications and Siri…


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iMessage/FaceTime has been down for about a half hour, Apple just acknowledged it (Update: Fixed)

Update: 8PM ET – Just 4 short hours after we first started hearing issues, iMessage and FaceTime are back

Update: 8:45PM ET – Apple’s status website also saying the issues are resolved

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As many have reported on Twitter, iMessage and FaceTime have been down for the past half hour, but Apple just updated its Services Status page. Meanwhile, Apple is aptly offering the opportunity to complete a survey regarding its online Apple Support quality.

Apple’s Podcasts app updated with custom stations with automatic updates, iCloud support for stations, playlists, more

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Apple has updated its Podcasts app today with a number of new features. Among the most notable is the ability to create custom stations that update automatically as new episodes of podcasts are available. There are also a number of new enhancements for stations and playlists, including iCloud support to keep stations up to date on all your iOS devices.

The app also now includes a redesigned “Now Playing” view that shows playback controls, as pictured in the screenshots above.

Other improvements include On-The-Go playlists and support for syncing playlists from iTunes, an option to have stations begin playing with the latest or oldest episode, and other fixes and performance enhancements:
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Study finds iCloud/iTunes Match on top in cloud storage wars with 27 percent market share in US

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According to a recent survey by research firm Strategy Analytics (via Engadget), Apple is dominating the cloud storage space with 27 percent of respondents picking iTunes Match and iCloud as their go-to service. Closely behind is Dropbox at 17 percent, Amazon Cloud Drive at 15 percent and Google Drive at 10 percent. The report is quick to point out that Dropbox is the one major player that has gained its share of the market without actually selling content associated with its service. It might not be entirely accurate of usage worldwide, as the survey included around 2,300 people only in the United States.

Usage of cloud storage is heavily skewed towards younger people, in particular 20-24 year olds, whilst Apple’s service is the only one with more female than male users. Amongst the big four, Google’s is the one most heavily skewed towards males.

Cloud storage is overwhelmingly dominated by music; around 90% of Apple, Amazon and Google’s cloud users store music. Even Dropbox – which has no associated content ecosystem – sees around 45% of its users storing music files. Dropbox’s recent acquisition of Audiogalaxy will add a much needed native music player to the platform in the coming months.

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Growing number of iCloud users experiencing Mail delivery errors

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Apple appears to be experiencing issues with its iCloud Mail service today, as a growing number of users report receiving a delivery error message from postmaster@mac.com for every email received (as pictured above). Most users report still being able to receive emails but also receiving the above error report for each email, while others claim the problem is only happening on specific accounts. An Apple support thread has been started with an increasing number of posters experiencing the same issue since this morning.

Reason: Error in sieve filter: Notify mailto: recipient is not a valid address Action: delivered Status: 2.0.0 (Error in sieve filter: Notify mailto: recipient is not a valid address).

There are also several users on Twitter complaining of the same error, but Apple ha yet to update its system status page to reflect the problems with Mail.

https://twitter.com/datasaur/status/309705896399863809

https://twitter.com/arumandox/status/309717313265999874

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iCloud hasn’t had its coffee yet today folks, multiple services remain down

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After experiencing some outages earlier this month, iCloud users continued to experience service disruptions across a number of services today. Earlier this morning, Apple reported on its System Status page, which at the moment appears to be experiencing some hiccups, that 11 percent of iCloud users were affected, and it listed all iCloud services as impacted by the outage (pictured above).

Apple later updated the system status page and listed only three services with outages: Photo Stream, Documents in the Cloud, and Backup. It also changed the 11 percent of users affected for all services to “Multiple iCloud Services- Some users affected.”

Unfortunately, Apple’s system status page doesn’t seem to be functioning properly, and it is not displaying values for outages tracked for each hour of the day. As witnessed on Twitter, many users continue to experience issues with several iCloud services including some not currently listed as being down by Apple.

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