Money-back guarantee – a promise by a retailer to give you back your money if you are not satisfied with something that you bought – is taken for granted with tangible products and re-packaged intangibles such as the MobileMe box. When it comes to apps, it just seems weird to ask for a refund in the 99-cent economy, many people feel. The Taipei City Government begs to differ, arguing the same rules should apply to digital goods. They are ordering Apple and Google to introduce a seven-day money-back guarantee for sales of iOS and Android apps, Taipei Times reports.
An official said the lack of a return and refund mechanism violated the Consumer Protection Act. In an example of the problem the city government is trying to prevent, Yeh cited a case of software bought on Apple Store on Thursday that did not work, but left the buyer without recourse.
In other words, Taipei imagines a world where you could buy an app and “return” it for a full refund within two weeks if you’re not fully satisfied. When the App Store debuted as this phenomenal virtual bazaar to buy iPhone apps, nobody ever expected someone some day could demand the same consumer protection for digital deliveries. But Taipei’s demands have their merits. After all, the city officials cut a similar refunding deal with online auction web sites. If online sites are OK with it, so should app stores be, right?