Following the release of the MobileFirst suite of iOS enterprise apps last year, the result of a new partnership between Apple and IBM, today the companies are rolling out the apps to the Japanese market.
The companies haven’t made an official announcement yet, but sources close to the situation say seven apps are arriving for Japanese customers today.
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In addition to discussing the international Apple Watch launch and accessibility efforts at a briefing in Germany, Apple CEO Tim Cook teased “a whole ton of announcements coming shortly about all of the apps coming” for the Apple Watch, according to employees in attendance. Cook first highlighted the use of the Apple Watch in hotels by saying that “some of the best hotels in the world” will allow Apple Watch users to use the wearable to unlock room doors.
Additionally, Cook said that the Apple Watch hotel applications will even be able to replace the check-in processes for some hotels. “So people are beginning to think about doing not only cool things with their apps, but how it changes their whole business,” Cook said. As highlighted at the first Apple Watch event in September 2014, Starwood Hotels has already announced that it is working with Apple on an app for the Apple Watch…
Apple and IBM today unveiled three new enterprise apps developed for iOS as part of their ongoing ‘IBM MobileFirst for iOS’ partnership. The new apps include Advisor Alerts, Passenger Care, and Dynamic Buy. The three apps, a combination of both iPhone and iPad software, join the original set of 10 announced last year and another new app recently announced bringing the collection of apps announced under the deal to 14 total across eight industries including retail, banking, and transportation.
Apple is looking to hire individuals across the US for a team of IBM Business Development Executives that “will be accountable for all aspects of the Apple and IBM partnership for a defined geographic and account set territory.” That means Apple is hiring a team of individuals that will act as company liaisons to help roll out and oversee sales teams pushing the new Apple/IBM iOS solutions to enterprise customers. The positions, which are industry and region-specific, also show Apple’s plan for the upcoming expansion of its enterprise solutions for new industries including manufacturing and healthcare.
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Following an announcement earlier this year that Apple was teaming up with IBM to deliver a number of enterprise solutions, today Apple has officially announced the first wave of iOS apps being released through the partnership. As part of IBM’s “MobileFirst for iOS,” Apple and IBM today announced 10 new apps designed specifically for businesses including banking, retail, insurance, financial services, telecommunications and for governments and airlines.
“This is a big step for iPhone and iPad in the enterprise, and we can’t wait to see the exciting new ways organizations will put iOS devices to work,” said Philip Schiller, Apple’s senior vice president of Worldwide Marketing. “The business world has gone mobile, and Apple and IBM are bringing together the world’s best technology with the smartest data and analytics to help businesses redefine how work gets done.”
The apps launching today through the partnership include Plan Flight and Passenger+ for the travel industry, Advise & Grow and Trusted Advice for the banking and financial industries, Retention (insurance), Case Advice and Incident Aware for government, Sales Assist and Pick & Pack for retail, and Expert Tech for telecommunications industries. Apple notes that the apps offer customizable experiences and are “managed and upgraded via cloud services from IBM specifically for iOS devices.”
In addition to the new apps, which Apple described in more detail in its press release below, Apple noted other services that will go hand-in-hand with the apps. Those include integration with IBM’s Mobile Platform and Enterprise solutions as well as AppleCare for the Enterprise, Apple’s new business specific tech support service introduced as part of the IBM deal.
Apple’s full press release is below:
Tim Cook isn’t the only CEO to favor an iPad over a computer to run a company: Starwood Hotels CEO Frits van Paasschen told the WSJ that he dumped his PC and now does all his work on an iPhone and iPad – with the assistance of a Bluetooth keyboard.
I thought, you know what, I actually don’t use [my PC]. I do all of my work via mobile so essentially my office is wherever I go, and I can be much more productive.
Some of the limitations of a smaller device encouraged changes in behaviour that boosted productivity, he said.
Meetings at Starwood are paperless, emails are shorter, and Mr. van Paasschen won’t open bulky spreadsheets. “When I get the massive file, the first thing I’ll do is send it back and say tell me the key points that I actually need to understand.”
While van Paasschen admits that not all roles can be performed without a PC, one of his senior VPs, Chris Holdren, has followed his example, saying he no longer uses a PC even when working on presentations: “Now I just use my iPad.”
In addition to releasing iOS 8.1.1 for iPhone and iPad users, Apple has released OS X Yosemite 10.10.1 with bug fixes and performance improvements for Macs running the latest version of the desktop operating system. Mac users that have experienced WiFi performance issues running Yosemite should expect improvements with this bug fix release. The update is available for Macs running OS X Yosemite through the Updates tab of the Mac App Store.
Apple is today expanding its Device Enrollment Program, its service for business and education customers deploying and managing large fleets of iOS and Mac devices, to new countries. It’s also opening up the program to third-party resellers.
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A new report from Reuters citing sources at Apple familiar with the company’s plans for future corporate offerings has unveiled new details on the Cupertino corporation’s efforts to recruit business clients and software developers. According to these sources, Apple is currently courting companies such as Citigroup, ServiceMax, and PlanGrid (among others) to augment its current IBM enterprise agreement.
The exact nature of the proposed partnerships between these companies hasn’t been confirmed yet, but the general idea is similar to the IBM arrangement. ServiceMax, a company that creates solutions for managing field technicians, and PlanGrid, which allows construction workers to share blueprints with each other, will both agree to roll out Apple hardware with custom software to their clients.
Following the announcement earlier this year that Apple and IBM would be teaming up to provide custom enterprise iOS software and services to businesses, the Cupertino-based company has finally published its enterprise support webpage.
The page advertises features of the program such as one-hour response times for urgent support issues and a personal account manager at Apple, as well as advantages like next-day device replacement and on-site service hardware service. Twenty-four-hour support will also be available to partner employees.
[youtube=https://www.youtube.com/watch?v=M6YXllIqD_E]
Small businesses looking to take occasional card payments without paying monthly fees now have a third option as Amazon has launched Local Register to compete with Square and PayPal Here – as we predicted last month. The $10 card-reader is compatible with any iPhone from the iPhone 4 onward, as well as any iPad or iPad mini.
Amazon is undercutting both competitor services with a flat fee of 2.5 percent per transaction (vs 2.7 percent for PayPal Here and 2.75 percent for Square). Not enough? Amazon is sweetening the deal with a special introductory rate of 1.75 percent until the end of 2015, and will also credit the $10 cost of the cardreader in full against transaction fees …
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The latest enterprise market share data from Good Technology shows that iOS holds two-thirds of the market, at 67 percent, but has dropped five points to Android – which increased its share to 32 percent. Windows Phone remains flat (and irrelevant) at just 1 percent. (BlackBerry data is not included as the company uses its own servers and activations are invisible to Good Technology.)
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Ford’s recently departed CEO and President Alan Mulally may have just joined Google’s Board of Directors, but the automobile company is handing its smartphone allegiance over to Apple. A Ford spokesperson tells Bloomberg the automobile manufacturer is positioned to replace its employee BlackBerry smartphones with company-issued iPhones to be used by its global workforce.
“We are going to get everyone on iPhones,” Tatchio said. “It meets the overall needs of the employees because it is able to serve both our business needs in a secure way and the needs we have in our personal lives with a single device.”
Having all employees on the same smartphone will improve security and simplify information technology management, Tatchio said. Ford is making “no extra investment” to convert to iPhones, other than the cost of replacing the devices, she said.
According to Bloomberg’s report, Ford will distribute Apple’s iPhone to 3,300 company employees by the end of this year while the goal is to replace 6,000 phones within the next two years. The report also notes Ford is hiring for a position to monitor global corporate iPhone deployment. Globally, Ford employs about 181,000 employees although it’s unclear from the report how many receive company-issued cell phones.
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SRI International, the team behind the technology that later became Apple’s Siri voice assistant feature in iOS, today announced a new product that it says “aims to improve the consumer experience on mobile devices through intelligent conversation.” Kasisto will be a similar intelligent voice assistant but the company will open it up to business customers to integrate into their own apps:
“Virtual personal assistant technology has revolutionized consumer interaction with mobile devices,” said Norman Winarsky, Ph.D., vice president, SRI Ventures. “Now consumers expect a more human-like experience when interacting online. Kasisto represents a new user experience—one that is context aware, personalized, and more effective.”
The company says Kasisto will allow businesses to integrate the virtual personal assistant features into mobile apps in days or weeks intend of months while greatly decreasing the costs currently associated with similar technologies. “It is context-aware and provides text, touch, and speech modalities, and natural language understanding and reasoning. The platform also includes a powerful software development kit (SDK) for easy customization and integration into existing mobile applications.
You can learn more about Kasisto at the company’s website.
Business Insider highlighted Cook’s celebration of Apple’s success in the enterprise market in the analyst call following its quarterly earnings report.
It’s up to unbelievable numbers. The iPhone is used in 97% of the Fortune 500, and 91% of the Global 500, and iPad is used in 98% of the Fortune 500 and 93% of the Global 500 […] 90% of tablet activations in corporations are iPads. And 95% of total app activations were on iOS …
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Employees who use their own electronic devices at work under a Bring Your Own Device (BYOD) arrangement may have unwittingly authorised their employer to remotely wipe their device when they leave the company, reports the WSJ.
In early October, Michael Irvin stood up to leave a New York City restaurant when he glanced at his iPhone and noticed it was powering off. When he turned it back on again, all of his information—email programs, contacts, family photos, apps and music he had downloaded—had vanished […]
It wasn’t a malfunction. The device had been wiped clean by AlphaCare of New York, the client he had been working for full-time since April. Mr. Irvin received an email from his AlphaCare address that day confirming the phone had been remotely erased.
A survey found that 21 percent of companies perform a remote wipe of employee-owned devices registered on the company network, with employees ostensibly agreeing to this when they connect to the company network.
Many employers have a pro forma user agreement that pops up when employees connect to an email or network server via a personal device, he added. But even if these documents explicitly state that the company may perform remote wipes, workers often don’t take the time to read it before clicking the “I agree” button.
The legality of the practice has reportedly not yet been tested in court.
In principle, an iCloud or iTunes backup should allow wiped iPhones to be restored, but you may want to pay a little more attention to the small-print next time one of those corporate messages pops up on your screen, to find out what it is you’ve been agreeing to …
Update: Several readers have pointed out that the remote wipe would be performed via the company’s Exchange servers, so removing the Exchange account the day before you leave would be a good precaution.
Apple has a 76 percent share of the mobile device market among small to medium businesses (SMBs), according to SMB cloud services company Intermedia. Samsung took second place with 12 percent.
The company also reported seeing spikes in new device activations when Apple launched the new iPhones and iPads. Unsurprisingly, most businesses opted for the iPhone 5s over the 5c …
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Concerns about the future viability of Blackberry – once the default choice of mobile device for the enterprise market – have further boosted iPad penetration in businesses, according to an analyst quoted by AllThingsD.
Wedge Partners analyst Brian Blair theorizes that BlackBerry’s ill-starred attempt to sell itself inflamed concerns about the future viability of the company’s platform and gave corporations good reason to migrate their employees to other devices. That opened up a significant opportunity for Apple — particularly since Android continues to struggle for gains in enterprise […]
Said Blair, “Our recent work points to tremendous momentum for iPad in the enterprise over the last few months and we believe that this may be one of the most important trends for Apple as we move into the New Year.”
Steve Jobs said shortly after the launch of the iPad that Apple didn’t need to market the device to businesses as “it’s being grabbed out of our hands, anyways” …
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During a talk at the LISA ’13 conference in Washington D.C earlier this month, a couple members from Google’s Macintosh Operations team explained how the company has been forced to develop its own set of tools to manage its fleet of roughly 43,000 Macs. The reason, according to Google engineers Clay Caviness and Edward Eigerman, is that Apple isn’t doing a great job at supporting its enterprise management tools. As the first slide of the presentation (pictured above) puts it, “While Apple won’t do much for you, there are tools out there you can use to keep your machines secure, up to date and useful.”
“We don’t use any of Apple’s tools to manage the Macs. Apple arguably produces two tools, Mac OS X server… and Apple Remote Desktop. It kinda breaks down when you get it over 50, 100, 200 machines that you’re managing… we’ve sort of lost their attention as far as enterprise management tools.”
During one slide (pictured above, right), Google uses the red line to represent the release of the iPhone while noting Apple’s remote desktop “hasn’t had a major revision to it since 2006.” To avoid using Apple’s management tools, Google has either developed its own tools or is using open source tools for everything from configuration, to package management, monitoring system levels and more. Google announced during the talk that one of the imaging tools it developed, CanHazImage, will soon be hitting open source.
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Photo: abc.e
Apple surprised many yesterday by making the update to OS X 10.9 Mavericks free, rather than the $20 it cost to upgrade to the previous release, Mountain Lion. The company also surprised some (though not us) by doing the same for its previously chargeable iWork apps.
There’s been a lot of commentary today about this being an attack on Microsoft, and I do indeed think there’s likely to have been a fair amount of sweating in the corner offices at Redmond as they watched yesterday’s keynote. But Microsoft execs aren’t the only ones I’d expect to see wearing worried expressions today: I suspect the same is true across at Mountain View.
Before we get to Google, let’s start with Microsoft …
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Apple’s current iOS-exclusive program
Apple has informed Mac developers that it is preparing to launch the ability for educational institutions and developers to purchase apps from the Mac App Store in volume for a discount. The upcoming feature was announced in an email:
We’re pleased to announce that Mac apps will soon be eligible to participate in the Volume Purchase Program for Business and Education. The Volume Purchase Program allows businesses or educational institutions to purchase multiple copies of your app at once.
You may also offer a discount to educational institutions for multiple purchases. If you choose to offer a volume discount for an app, institutions that purchase 20 or more copies of that app in a single order will receive a 50-percent discount.
Your existing Mac apps will not be automatically enrolled in the discount for educational institutions. If you would like to offer your existing Mac apps at a discount for the Educational Volume Purchase Program, check “Discount for Educational Institutions” in the Rights and Pricing section of the Manage Your Apps module on iTunes Connect.
For orders of 20 copies, a discount of 50% to the total order will be applied. This option will not be enabled for developers automatically, but the app sellers will need to enable the feature in iTunes Connect.
Apple launched volume purchase functionality for iOS applications in 2011.
Apple has replaced its iPad in Business apps website with a new site that is much simpler and more direct. The new page highlights multiple specific use cases for which a business could use an iPad, then presents specific applications to complete those tasks. The old website was more cluttered and less specific. The iPhone version of Apple’s business apps website still showcases the older format…
Photo: itpro.co.uk
Trading in Blackberry shares was briefly suspended in the lead-up to the company’s announcement that it is exploring ‘strategic alternatives’.
The Company’s Board of Directors has formed a Special Committee to explore strategic alternatives to enhance value and increase scale in order to accelerate BlackBerry 10 deployment. These alternatives could include, among others, possible joint ventures, strategic partnerships or alliances, a sale of the Company or other possible transactions.
The company, which once dominated the enterprise market, was extremely late moving into touchscreen phones and found itself increasingly isolated by both Bring Your Own Device policies and aggressive pitching to the corporate market by both Apple and Samsung.
This tweet by Techmeme editor Mahendra Palsule perhaps says it best:
The time for Blackberry to explore strategic alternatives was two years ago.
— Mahendra Palsule (@ScepticGeek) August 12, 2013
In an interesting development, the press release notes Prem Watsa CEO Fairfax Financial has resigned from the board:
With the announcement of the Special Committee, Prem Watsa, Chairman and CEO of Fairfax Financial informed the Company that he felt it was appropriate to resign due to potential conflicts that may arise during the process. Fairfax Financial is the largest BlackBerry shareholder. Mr. Watsa said, “I continue to be a strong supporter of the Company, the Board and Management as they move forward during this process, and Fairfax Financial has no current intention of selling its shares.”
Perhaps this indicates that the Blackberry’s largest shareholder is at least considering a buyout.
Apple last night added a new webpage focusing on the enterprise features offered in iOS 7, covering everything from configuration to data security.
iOS 7 provides enhanced security, powerful new ways to configure and deploy devices at scale, and features to help businesses purchase, distribute, and manage apps with ease. Features including per app VPN, enterprise single sign on, App Store license management, and new mobile device management (MDM) configuration options are just some of the new capabilities in iOS 7 that provide more for organizations of all sizes…
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