T-Mobile

The Uncarrier

455 'T-Mobile' stories September 2010 - January 2019

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T-Mobile outage

T-Mobile is the 3rd largest U.S. wireless carrier behind Verizon and AT&T. Owned by German parent company, Deutsche Telekom, T-Mobile has been using its “Uncarrier” marketing campaign to grow its market share since 2013.

With what seems like a good amount of success over the past few years, T-Mobile continues to announce new initiatives like discounted plans for seniors, Netflix included with service, and pushing competitors to bring back unlimited data plans.

As of April 29, 2018, T-Mobile has joined forces with Sprint and will now be re-branded to simply T-Mobile, with the Sprint brand completely going away.

Apple privacy

T-Mobile and Sprint promise to stop selling user location data to third-parties, for real this time

Michael Potuck Jan 10 2019 - 9:54 am PT

Update: AT&T now says it will also stop selling user location to aggregation services, according to CNET.

After Motherboard published details about a concerning investigation into how US wireless carriers are selling user location data to third-parties, T-Mobile and Sprint have made some fresh promises. They say they will end the practice of selling users’ data to third-party aggregators that often have little to no oversight.

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T-Mobile’s ‘disruptive’ TV streaming service reportedly delayed until 2019

Peter Cao Dec 19 2018 - 2:43 pm PT

T-Mobile has gone relatively silent over the last several months regarding its upcoming TV streaming service. Planned to compete against the likes of YouTube TV, PlayStation Vue, Hulu TV, and others, the uncarrier may be delaying the launch of its service for a bit longer.

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eSIM iPhone

How to activate eSIM on a T-Mobile postpaid account

Peter Cao Dec 17 2018 - 12:01 am PT

T-Mobile released an app that allows users to activate a plan with an eSIM. The one caveat is that the app only allows users to activate a prepaid plan, leaving most of its customers out in the dark with no support for postpaid. However, there is a workaround that has seen some success over the past few weeks.

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T-Mobile and Sprint merger will reportedly be cleared by US national security panel

Michael Potuck Dec 14 2018 - 11:26 am PT

T-Mobile outage

T-Mobile and Sprint have shared the news today with CNBC that their merger deal is expected to be cleared by a US national security panel. The approval is said to stem from both parent companies of the carriers agreeing to reduce their use of Huawei devices.

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T-Mobile

T-Mobile’s app-based eSIM service launching on iPhone by the end of the year, report says

Peter Cao Dec 6 2018 - 4:18 pm PT

Both AT&T and Verizon have confirmed that they will be supporting eSIM on iPhone within the next week, if not already. Notably missing is T-Mobile, America’s third largest carrier, but that may change soon…

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T-Mobile outage

14 major organizations tell Congress why T-Mobile and Sprint merger should be blocked, call for hearings [U]

Michael Potuck Nov 28 2018 - 11:16 am PT

[Update: CWA has released notes on its presentation that it gave to the FCC last week outlining why it thinks the T-Mobile Sprint merger should be blocked. Arguments include the potential competitive impact, employment impact, rural coverage claims, 5G claims, and more.]

T-Mobile and Sprint’s proposed merger has seen pushback from various groups. One in particular, the Communications Workers of America (CWA), is concerned the deal could mean up to 30,000 lost jobs. Now, 14 organizations including Consumer Reports, CWA, and the American Antitrust Institute have shared with the House of Representatives why they believe the deal shouldn’t be allowed and also called for hearings on the merger proposal.

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T-Mobile Sprint

FCC asks for comments on most recent T-Mobile/Sprint merger filing before unfreezing official review

Michael Potuck Nov 14 2018 - 12:17 pm PT

Back in September, the FCC paused the clock on the 180-day review period for T-Mobile and Sprint’s merger plans and asked for more documentation. Now, after the carriers filed the requested details, the FCC is asking the public to weigh in on the matter.

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T-Mobile 5G

T-Mobile one step closer to Sprint merger after receiving shareholder approval

Michael Potuck Oct 31 2018 - 9:09 am PT

T-Mobile has today shared that it has received approval from its majority shareholder, Deutsche Telekom, to move forward with the existing merger agreement with Sprint.

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T-Mobile ranks best in customer retention and growth among major carriers in Q3 — CIRP

Michael Potuck Oct 22 2018 - 11:43 am PT

CIRP has shared a new analyst note today covering Q3 results for the major US wireless carriers. T-Mobile was the clear leader with the highest customer retention rate as well as seeing the greatest customer growth.

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T-Mobile Sprint

Ahead of T-Mobile/Sprint town hall meeting, union rally set to prevent job losses

Michael Potuck Oct 4 2018 - 12:46 pm PT

T-Mobile’s CEO John Legere along with President and COO Mike Sievert are set to hold a town hall meeting to discuss the merger with Sprint employees tomorrow. But ahead of the meeting, the CWA union will be holding a rally near Sprint’s headquarters aimed at preventing job losses.

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T-Mobile outage

T-Mobile

T-Mobile LTE tops list of US carriers for fastest data speeds

Michael Potuck Oct 3 2018 - 9:42 am PT

T-Mobile has come out on top of the major US carriers when it comes to having the fastest LTE data speeds for Q3. This makes it the Un-carrier’s 19th quarter in a row to hold the title.

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T-Mobile

T-Mobile to offer self-installation for 5G home broadband, aims to cover 50% of zip codes by 2024

Michael Potuck Sep 21 2018 - 9:51 am PT

T-Mobile outage

The race is on for rolling out 5G wireless service, not only for mobile devices, but also for home broadband use. While Verizon is starting a limited 5G home broadband rollout next month, T-Mobile has given more details on its 5G in-home broadband goals for the next few years.

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iPhone Xs and XR can take advantage of T-Mobile’s 600MHz extended range LTE

Michael Potuck Sep 12 2018 - 3:48 pm PT

Phil Schiller mentioned on stage at Apple’s event today that the new iPhones include the most LTE bands that have ever been included in the company’s smartphones. After taking a look at the Xs and XR tech specs, not only do the new devices include more bands, one of them is new to iPhones this year that can offer T-Mobile users better coverage.

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FCC says it needs more time to review T-Mobile/Sprint merger, pauses 180-day clock

Michael Potuck Sep 11 2018 - 2:21 pm PT

T-Mobile Sprint

T-Mobile and Sprint officially filed their merger plans with the FCC back in June. While the FCC typically makes a determination within six months, the commission informed the two carriers today that it is pressing pause on the “180-day transaction shot clock.”

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T-Mobile’s new iPhone and iPad lease offers businesses an iPhone 8 for $18/month

Ben Lovejoy Sep 5 2018 - 6:50 am PT

T-Mobile has announced a new iPhone and iPad leasing program for businesses, offering no upfront cost and lower monthly payments than traditional purchasing deals.

Under the terms of the deal, an iPhone 8 is available for $18/month …

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Multiple vulnerabilities cause compromised AT&T and T-Mobile account PINs

Peter Cao Aug 24 2018 - 4:42 pm PT

U.S carrier’s T-Mobile and AT&T recently had their customer’s account PINs compromised by two different security flaws.

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T-Mobile says overseas hackers stole personal data of more than 2M customers

Ben Lovejoy Aug 24 2018 - 4:31 am PT

T-Mobile 5G

T-Mobile has disclosed that hackers gained access to the personal data of some two million of its customers.

Compromised information includes names, zip codes, phone numbers, email addresses, account numbers and account types …

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Just in time for 2018 iPhones, T-Mobile users can now join the iPhone Upgrade Program online

Peter Cao Aug 23 2018 - 4:02 pm PT

T-Mobile is making life much easier for customers looking to upgrade their iPhone on a yearly basis. Starting this month, the Uncarrier is allowing customers to enroll in the iPhone Upgrade Program online or via the Apple Store app.

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T-Mobile outage

T-Mobile

T-Mobile targeting switchers with 30-day trials without changing carriers

Michael Potuck Aug 16 2018 - 7:53 am PT

Along with announcing a new approach to customer service and some perks like a free year of Pandora Plus for customers yesterday, T-Mobile is offering a new free 30-day trial program to attract new customers. Although there are a few caveats, the trial doesn’t require customers to switch carriers or numbers and is totally free.

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T-Mobile

T-Mobile customer service ditches robots and call transfers as ‘Team of Experts’ offers dedicated 24/hr. support

Michael Potuck Aug 15 2018 - 9:56 am PT

At its un-carrier next event this morning, T-Mobile detailed its latest move, “Team of Experts” to evolve customer support. Designed to be good for customers and good for business, the new plan focuses on offering personal 24-hour support. T-Mobile has also announced new perks for customers like a free year of Pandora Plus and exclusive ticket access via Live Nation.

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T-Mobile

T-Mobile offers budget Essentials ‘unlimited’ plan for $30/line for four lines

Ben Lovejoy Aug 6 2018 - 7:05 am PT

Just when you thought it wouldn’t be possible for a carrier to launch another ‘unlimited’ plan that isn’t, T-Mobile has today announced a new budget plan working out at $30 per line for a family of four …

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T-Mobile outage

T-Mobile tops customer satisfaction survey, Sprint comes in last ahead of merger

Michael Potuck Aug 2 2018 - 10:39 am PT

J.D. Power is out today with its latest survey on satisfaction of customer care for wireless carriers. T-Mobile handily took top honors, but ironically, Sprint came in last place as the two are in the middle of a merger deal.

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T-Mobile extends (get what you pay for) free 2G data to 210 countries, offers $5/day pass for LTE

Ben Lovejoy Jul 17 2018 - 6:51 am PT

T-Mobile is extending Simple Global, the scheme that pretends to offer you free unlimited data when travelling, to 210 countries – up from the previous 140.

We say ‘get what you pay for’ as what you actually get free of charge is 2G data, but it will now offer a chargeable option for LTE data …

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T-Mobile

T-Mobile launches ‘FamilyMode’ to help parents manage and monitor more than iPhones

Michael Potuck Jun 25 2018 - 11:27 am PT

T-Mobile has today launched a new parental control offering for managing devices, internet use, and screen time. Notably, the Uncarrier’s take lets users manage more than just iPhones connected to its network.

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