T-Mobile

The Uncarrier

447 'T-Mobile' stories September 2010 - October 2018

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T-Mobile outage

T-Mobile is the 3rd largest U.S. wireless carrier behind Verizon and AT&T. Owned by German parent company, Deutsche Telekom, T-Mobile has been using its “Uncarrier” marketing campaign to grow its market share since 2013.

With what seems like a good amount of success over the past few years, T-Mobile continues to announce new initiatives like discounted plans for seniors, Netflix included with service, and pushing competitors to bring back unlimited data plans.

As of April 29, 2018, T-Mobile has joined forces with Sprint and will now be re-branded to simply T-Mobile, with the Sprint brand completely going away.

T-Mobile ranks best in customer retention and growth among major carriers in Q3 — CIRP

Michael Potuck Oct 22 2018 - 11:43 am PT

CIRP has shared a new analyst note today covering Q3 results for the major US wireless carriers. T-Mobile was the clear leader with the highest customer retention rate as well as seeing the greatest customer growth.

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Ahead of T-Mobile/Sprint town hall meeting, union rally set to prevent job losses

Michael Potuck Oct 4 2018 - 12:46 pm PT

T-Mobile’s CEO John Legere along with President and COO Mike Sievert are set to hold a town hall meeting to discuss the merger with Sprint employees tomorrow. But ahead of the meeting, the CWA union will be holding a rally near Sprint’s headquarters aimed at preventing job losses.

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T-Mobile LTE tops list of US carriers for fastest data speeds

Michael Potuck Oct 3 2018 - 9:42 am PT

T-Mobile has come out on top of the major US carriers when it comes to having the fastest LTE data speeds for Q3. This makes it the Un-carrier’s 19th quarter in a row to hold the title.

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T-Mobile to offer self-installation for 5G home broadband, aims to cover 50% of zip codes by 2024

Michael Potuck Sep 21 2018 - 9:51 am PT

T-Mobile outage

The race is on for rolling out 5G wireless service, not only for mobile devices, but also for home broadband use. While Verizon is starting a limited 5G home broadband rollout next month, T-Mobile has given more details on its 5G in-home broadband goals for the next few years.

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iPhone Xs and XR can take advantage of T-Mobile’s 600MHz extended range LTE

Michael Potuck Sep 12 2018 - 3:48 pm PT

Phil Schiller mentioned on stage at Apple’s event today that the new iPhones include the most LTE bands that have ever been included in the company’s smartphones. After taking a look at the Xs and XR tech specs, not only do the new devices include more bands, one of them is new to iPhones this year that can offer T-Mobile users better coverage.

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FCC says it needs more time to review T-Mobile/Sprint merger, pauses 180-day clock

Michael Potuck Sep 11 2018 - 2:21 pm PT

T-Mobile Sprint

T-Mobile and Sprint officially filed their merger plans with the FCC back in June. While the FCC typically makes a determination within six months, the commission informed the two carriers today that it is pressing pause on the “180-day transaction shot clock.”

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T-Mobile’s new iPhone and iPad lease offers businesses an iPhone 8 for $18/month

Ben Lovejoy Sep 5 2018 - 6:50 am PT

T-Mobile has announced a new iPhone and iPad leasing program for businesses, offering no upfront cost and lower monthly payments than traditional purchasing deals.

Under the terms of the deal, an iPhone 8 is available for $18/month …

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Multiple vulnerabilities cause compromised AT&T and T-Mobile account PINs

Peter Cao Aug 24 2018 - 4:42 pm PT

U.S carrier’s T-Mobile and AT&T recently had their customer’s account PINs compromised by two different security flaws.

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T-Mobile says overseas hackers stole personal data of more than 2M customers

Ben Lovejoy Aug 24 2018 - 4:31 am PT

T-Mobile 5G

T-Mobile has disclosed that hackers gained access to the personal data of some two million of its customers.

Compromised information includes names, zip codes, phone numbers, email addresses, account numbers and account types …

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Just in time for 2018 iPhones, T-Mobile users can now join the iPhone Upgrade Program online

Peter Cao Aug 23 2018 - 4:02 pm PT

T-Mobile is making life much easier for customers looking to upgrade their iPhone on a yearly basis. Starting this month, the Uncarrier is allowing customers to enroll in the iPhone Upgrade Program online or via the Apple Store app.

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T-Mobile outage

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T-Mobile targeting switchers with 30-day trials without changing carriers

Michael Potuck Aug 16 2018 - 7:53 am PT

Along with announcing a new approach to customer service and some perks like a free year of Pandora Plus for customers yesterday, T-Mobile is offering a new free 30-day trial program to attract new customers. Although there are a few caveats, the trial doesn’t require customers to switch carriers or numbers and is totally free.

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T-Mobile customer service ditches robots and call transfers as ‘Team of Experts’ offers dedicated 24/hr. support

Michael Potuck Aug 15 2018 - 9:56 am PT

At its un-carrier next event this morning, T-Mobile detailed its latest move, “Team of Experts” to evolve customer support. Designed to be good for customers and good for business, the new plan focuses on offering personal 24-hour support. T-Mobile has also announced new perks for customers like a free year of Pandora Plus and exclusive ticket access via Live Nation.

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T-Mobile offers budget Essentials ‘unlimited’ plan for $30/line for four lines

Ben Lovejoy Aug 6 2018 - 7:05 am PT

Just when you thought it wouldn’t be possible for a carrier to launch another ‘unlimited’ plan that isn’t, T-Mobile has today announced a new budget plan working out at $30 per line for a family of four …

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T-Mobile tops customer satisfaction survey, Sprint comes in last ahead of merger

Michael Potuck Aug 2 2018 - 10:39 am PT

J.D. Power is out today with its latest survey on satisfaction of customer care for wireless carriers. T-Mobile handily took top honors, but ironically, Sprint came in last place as the two are in the middle of a merger deal.

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T-Mobile extends (get what you pay for) free 2G data to 210 countries, offers $5/day pass for LTE

Ben Lovejoy Jul 17 2018 - 6:51 am PT

T-Mobile is extending Simple Global, the scheme that pretends to offer you free unlimited data when travelling, to 210 countries – up from the previous 140.

We say ‘get what you pay for’ as what you actually get free of charge is 2G data, but it will now offer a chargeable option for LTE data …

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T-Mobile launches ‘FamilyMode’ to help parents manage and monitor more than iPhones

Michael Potuck Jun 25 2018 - 11:27 am PT

T-Mobile has today launched a new parental control offering for managing devices, internet use, and screen time. Notably, the Uncarrier’s take lets users manage more than just iPhones connected to its network.

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T-Mobile and Sprint officially file merger plans with FCC, claim will ‘leapfrog’ Verizon & AT&T and cut costs for consumers

Michael Potuck Jun 19 2018 - 8:32 am PT

Last week news spread that T-Mobile and Sprint could officially file for their planned merger as early as this week. Today, the companies have delivered a public information statement to the FCC that shares why they think the deal will be good for consumers, innovation, and more.

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T-Mobile Sprint

T-Mobile and Sprint to file deal application to FCC as early as Monday [U]

Peter Cao Jun 15 2018 - 11:36 am PT

Update 6/19: John Legere confirms.

After announcing the deal in April of this year, T-Mobile US and Sprint plan to formally file an application to merge to the FCC on Monday.

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Verizon now has three ‘unlimited’ plans, and none of them are

Ben Lovejoy Jun 14 2018 - 7:38 am PT

Not content with offering one ‘unlimited’ plan which isn’t, and a second ‘beyond unlimited’ plan which also isn’t, Verizon has now decided the solution to this is a third plan. The latest addition is called ‘above unlimited’ and, you guessed it, it’s not …

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DOJ investigates how T-Mobile/Sprint merger could affect smaller wireless providers

Michael Potuck Jun 7 2018 - 12:26 pm PT

At the end of April, T-Mobile and Sprint officially announced merger plans to the tune of $26B. Now, the DOJ is reportedly investigating how the deal could affect small carriers, particularly MVNOs.

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T-Mobile website exposed customer data, had no password protection

Michael Potuck May 24 2018 - 1:28 pm PT

T-Mobile has recently patched a flaw in how it stores customer information. Reported by ZDNet, the wireless provider was storing its customers’ personal data on a website that lacked password protection and may have been vulnerable for months.

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Aged 55+? T-Mobile and Sprint trust you not to download the entire Internet …

Ben Lovejoy May 18 2018 - 6:34 am PT

There are a few benefits to getting older. After T-Mobile last year launched a new unlimited plan for customers aged 55+, Sprint has now done the same …

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T-Mobile and Sprint announce $26B merger, plan powerful nationwide 5G network

Peter Cao Apr 29 2018 - 9:45 am PT

T-Mobile Sprint

T-Mobile and Sprint officially confirmed today that they will be joining forces to become a single carrier, according to a press release from the new combined company. If the deal passes regulatory approval, this means that there will be three major carriers in the United States, compared to the current four.

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T-Mobile and Sprint making progress, merger agreement could come as early as next week

Peter Cao Apr 26 2018 - 4:23 pm PT

T-Mobile Sprint

After initially calling all bets off, and now renegotiating, T-Mobile US and Sprint may finally be coming to a merger agreement.

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