iPad stays on top in JD Power’s latest survey thanks to cheap Android tablets

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Following its report last month on smartphone customer satisfaction in which Apple ranked first, J.D. Power is out today with its study on tablet satisfaction and is once again ranking Apple highest overall. Apple comes in first followed by Samsung, while Asus, Amazon, and Acer fall in line below the study’s average:

Apple ranks highest in overall satisfaction with a score of 830 and performs highest in all study factors except cost. Samsung ranks second with a score of 822 and achieves above-average scores in the features, styling and design, and cost factors.

J.D. Power notes that a decline in the overall price of tablets has resulted in a decline in overall satisfaction. Apple, however, avoids that by ranking highest in every category except price. The report also provided some other findings on tablet sales, purchasing habits, and brand loyalty for September 2013 to February 2014 when the study took place.  Read more

Apple’s iPad maintains a narrowing lead, still almost a third of all tablets sold

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Research firm IDC is out today with new data on the state of the tablet and 2-in-1 market in the first quarter of 2014. As you might expect after Apple’s most recent earnings report, Q1 unit shipments of iPad were down by 3 million from 19.5 million to 16.4 million between 2013 and 2014. For its part, Apple attributes its Q1 2013 iPad sales as inflated due to demand for iPad mini in Q4 2012 being fulfilled in the following quarter when supply was less constrained.

That may be, but the iPad also saw a drop in tablet market share between the first quarter of 2013 and the first quarter of 2014. According to IDC’s data, Apple dropped from 40.2% market share in Q1 2013 to 32.5% market share in Q1 2014 while Samsung saw unit shipments increase as well as marketshare. Despite Samsung’s gains, though, Apple still dominates the tablet market more than any other one company leading Samsung by 10 percentage points in market share. Read more

Did JD Power botch its tablet rankings, giving Apple’s crown to a lower scoring Samsung? (See update)

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Update: See bottom of the piece for JD Power’s partial explanation

“Samsung Ranks Highest in Owner Satisfaction with Tablet Devices” was the headline on JD Power’s latest U.S. Tablet Satisfaction Survey, with the above table showing that Samsung taking the lead from Apple by two points.

Yet when you look at the ratings that make up the individual scores, as Fortune did, that isn’t what they show at all. The six scoring categories are Overall Satisfaction, Performance, Ease of Use, Physical Design, Tablet Features and Cost. Samsung beats Apple in exactly one of those categories: cost …  Read more

U.S. Air Force plans to save $50M over 10 years by deploying iPads

Just as the Defense Department granted iOS devices approval for use on military networks, TheStreet reports that the U.S. Air Force plans on saving around $50 million through its purchase of iPads. The savings will mainly be due to the ability to cut weight on flights by replacing traditional flight bags and come over a ten year period:

“We’re saving about 90 pounds of paper per aircraft and limiting the need for each crew member to carry a 30 to 40 pound paper pile [of flight manuals],” said Major Brian Moritz, EFB program manager, in a phone interview. “It adds up to quite a lot of weight in paper.”

Removing the need to print and distribute thousands of flight manuals, however, equates to an even greater cost saving. “It comes out to just over $5 million a year,” noted Moritz. “With fuel savings, it comes out to $5.7 million annually in pure cost. When you look at $5.7 million a year, over 10 years, that’s well over $50 million.”

In February of last year the Air Force revealed plans to purchase up to 18,000 iPads as a replacement to traditional flight bags, although at the time it was considering other tablets and looking for the lowest cost of entry possible.

According to the report, the Air Force’s Air Mobility Command now currently has around 16,000 iPads in use with another 2,000 spread across other Air Force members.  Read more

Verizon CEO takes credit for convincing Steve Jobs to make iPhone 5 LTE, says half of wireless traffic is now video

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At NAB, Verizon Wireless CEO Lowell McAdam told attendees that half of his network’s wireless traffic is used for downloading video. McAdam reportedly added that he expects video to take over 2/3 of the Verizon network by 2017. The CEO thanks the carrier’s investments in LTE technology for making this happen.

On the subject of LTE networks, McAdam also shared an interesting tidbit regarding an encounter with Steve Jobs and Apple during the development of the current iPhone, the iPhone 5. One of the latest iPhone’s premier new features over its predecessors is support for LTE networks in regions across the globe. McAdam says that Apple co-founder Steve Jobs was initially reluctant about including LTE in the iPhone 5, but McAdam’s descriptions of LTE’s speed capabilities changed Jobs’ mind:

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