AppleCare ▪ April 27

A small number of early Apple Watch users are reporting problems charging the device, as well as excessive drain of the paired iPhone’s battery, according to posts on Apple’s discussion forums and Twitter. According to training documents received by 9to5Mac, Apple is already aware of the issues, and offering solutions that may help affected users.

Users with charging problems have explained that the Apple Watch will physically connect to its charger and say that it’s charging properly, “but in reality the power diminishes as if no charger was plugged in.” In some cases, the issue appears to be in software, where one of two several-step tricks may enable the Watch to recharge:

  1. Turn off and reset the Watch, first holding the side button, swiping to power off, then holding the Digital Crown and side button at the same time until the Apple logo appears. This alone may solve the problem.
  2. If that doesn’t work, restart the connected iPhone, open the Apple Watch app, then Erase All Content and Settings using General > Reset. Set up the Watch again and see if charging works.

Some users have noted that their issues appear to be hardware defects, which are being resolved by AppleCare using either replacement Watches or charging cables. However, one user noted that what appeared to be a hardware problem may have been caused by not removing protective plastic on the Watch’s rear charging surface, and was resolved by restarting the Watch. These types of problems, as well as “super quick” iPhone battery drain issues are in the process of being addressed by Apple, as explained below…

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AppleCare ▪ April 24

Apple-Watch-VMI-04

Apple will be doing a visual mechanical inspection of the Apple Watch, like with the rest of its products, when customers bring in a damaged device for repair. But what will be covered under your warranty exactly? And what issues will Apple be looking for to determine what is eligible for repair under or out of warranty? Head below for all the details… expand full story

AppleCare ▪ April 10

AppleCare ▪ April 3

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To go along with the premium $10,000 and up pricing of the 18-karat gold Apple Watch Edition, Apple will charge up to $999 for the Apple Watch Edition’s AppleCare+ Protection Plan, 9to5Mac has learned. The Apple Watch Edition notably has very different AppleCare coverage from other Apple Watch models, coming with two years of 24/7 support and a special setup hotline right out of the box. AppleCare+ will add a third year of technical support and support for up to two incidents of accidental hardware damage. More affordable AppleCare+ coverage will also be offered for the aluminum Sport and stainless steel standard models, which will cost $59 and $79 respectively, adding a second year of technical support to the included one year, plus support for up to two incidents of accidental hardware damage…

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AppleCare ▪ March 29

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After hiring a new team of fashion sales and marketing experts from Yves St. Laurent, Louis Vuitton, and Burberry, Apple has developed a unique Apple Store purchasing experience just for the 18-karat gold Apple Watch Edition, according to sources briefed on the launch plans. When a customer interested in the Apple Watch Edition enters the store, he or she will be given no-wait access to a dedicated Expert, who will provide a personalized “journey” from the beginning of the appointment until the end, as much as one hour later. There will even be a new option for at-home video conferencing rather than in-store personal setup. By design, it will be more “elegant” than the budget-focused experience Apple Watch Sport customers receive…

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