Earlier this week, Apple confirmed that some iPhone 5s units are affected by battery-life issues due to a manufacturing glitch. Apple said that customers with affected units would be contacted to receive a replacement device. Now, sources have shared some details into how exactly that process will work. Besides what is listed in the quote from Apple’s PR department, Apple has told AppleCare representatives that the issue can cause “shortened battery life, longer charge times, or a battery that will no longer charge…”
Apple has opened up a secondary dedicated AppleCare repairs warehouse in the United States in recent days, according to multiple sources with knowledge of the new center. The new warehouse is located in Carlisle, Pennsylvania and public records indicate that the facility comes in at just under 200,000 square-feet with an additional 2500 square-feet of space available for offices.
Apple will use this facility to conduct repairs and replacements and to manage, package, and ship repaired Apple devices to both customer’s homes and Apple Store Genius Bars across the country. When an Apple customer of a Mac computer, for example, needs aspects of their device replaced and fixed, their product is typically shipped to a similar warehouse in Elk Grove, California…
Apple has begun training its AppleCare support staff on its upcoming OS X Mavericks, according to several sources. These sources say that training has begun today, and support staff will be required to learn about the operating system’s new features, installation process, and troubleshooting options for at least six hours over the course of the next few weeks…
As noticed by BusinessInsider, Apple’s release of iOS 7 today is causing havoc for the networks of several college campuses and other schools where a large number of iOS device users are attempting to download the new OS. Some schools, including Ohio University, is even urging students to delay upgrading to iOS 7 as the network experiences network problems due to the high amount of traffic.
Others having WiFi issues today include New York University, Michigan University, and Western Connecticut State University. Those three schools haven’t confirmed iOS 7 is the cause of network outages today, but students on Twitter have noted that iOS 7 is likely the culprit… Read more
Not only did the iPod (
Rasputin) Classic not die as predicted (again) today, Apple is wrapping the ‘old man of the iPods’ up with its Apple Care Plus plans along with the more popular iPod touch. According to the updated iPod support page, Apple customers can now purchase an additional year of coverage for the iPods as well as phone support beyond 90 days and most importantly, two incidents of accidental damage coverage (+$29 service fee) for $59 here.
Previously, only regular AppleCare as available to iPods and was grouped in with Apple TVs.
Update: We have also learned that out of warranty replacements for the iPhone 5 (and presumably 5s) will be priced at $269, an increase of $40 over the past year. This inflated cost may make it easier for iPhone owners to justify the up-front cost of AppleCare+.