If you want quality, reliable tech support for your computer, get a Mac. That’s according to the results of a new Consumer Reports survey that ranked Apple top among PC manufacturers for technical support post-purchase for the ninth year running… Read more
A small number of early Apple Watch users are reporting problems charging the device, as well as excessive drain of the paired iPhone’s battery, according to posts on Apple’s discussion forums and Twitter. According to training documents received by 9to5Mac, Apple is already aware of the issues, and offering solutions that may help affected users.
Users with charging problems have explained that the Apple Watch will physically connect to its charger and say that it’s charging properly, “but in reality the power diminishes as if no charger was plugged in.” In some cases, the issue appears to be in software, where one of two several-step tricks may enable the Watch to recharge:
- Turn off and reset the Watch, first holding the side button, swiping to power off, then holding the Digital Crown and side button at the same time until the Apple logo appears. This alone may solve the problem.
- If that doesn’t work, restart the connected iPhone, open the Apple Watch app, then Erase All Content and Settings using General > Reset. Set up the Watch again and see if charging works.
Some users have noted that their issues appear to be hardware defects, which are being resolved by AppleCare using either replacement Watches or charging cables. However, one user noted that what appeared to be a hardware problem may have been caused by not removing protective plastic on the Watch’s rear charging surface, and was resolved by restarting the Watch. These types of problems, as well as “super quick” iPhone battery drain issues are in the process of being addressed by Apple, as explained below…
If you notice discoloration or deformation of your Sport or Leather Apple Watch band over time, you may not be happy, but it is normal, according to sources briefed on internal Apple support docs. Read more
Apple will be doing a visual mechanical inspection of the Apple Watch, like with the rest of its products, when customers bring in a damaged device for repair. But what will be covered under your warranty exactly? And what issues will Apple be looking for to determine what is eligible for repair under or out of warranty? Head below for all the details… Read more
To go along with the premium $10,000 and up pricing of the 18-karat gold Apple Watch Edition, Apple will charge up to $999 for the Apple Watch Edition’s AppleCare+ Protection Plan, 9to5Mac has learned. The Apple Watch Edition notably has very different AppleCare coverage from other Apple Watch models, coming with two years of 24/7 support and a special setup hotline right out of the box. AppleCare+ will add a third year of technical support and support for up to two incidents of accidental hardware damage. More affordable AppleCare+ coverage will also be offered for the aluminum Sport and stainless steel standard models, which will cost $59 and $79 respectively, adding a second year of technical support to the included one year, plus support for up to two incidents of accidental hardware damage…
After hiring a new team of fashion sales and marketing experts from Yves St. Laurent, Louis Vuitton, and Burberry, Apple has developed a unique Apple Store purchasing experience just for the 18-karat gold Apple Watch Edition, according to sources briefed on the launch plans. When a customer interested in the Apple Watch Edition enters the store, he or she will be given no-wait access to a dedicated Expert, who will provide a personalized “journey” from the beginning of the appointment until the end, as much as one hour later. There will even be a new option for at-home video conferencing rather than in-store personal setup. By design, it will be more “elegant” than the budget-focused experience Apple Watch Sport customers receive…
Starting today, AppleCare will begin providing support service for Beats Music customers as well as businesses interested in accepting Apple Pay, according to sources. Support for the streaming music service previously went through a separate system from Apple’s other products and services. AppleCare staff has also been advised on helping businesses with accepting Apple Pay as the company pushes its new mobile payment service. Read more
Apple will soon make a significant change to retail store Genius Bar appointments to improve the customer experience, according to several sources briefed on the upcoming shift. During the week of March 9th, Apple’s United States stores will launch a new initiative called “The new Concierge” that replaces traditional walk-in Genius Bar appointments. Currently, a customer seeking Genius Bar assistance can walk into an Apple Retail Store, explain the issue to a check-in assistant, and get a specific time to return for an appointment…
Apple is in the process of winding down Beats Electronics’ outsourced phone support ties and moving technical support completely in-house via AppleCare, according to sources. Beats Electronics phone support is currently split between Apple and Sitel, a customer support outsourcing firm, and Apple is aiming to completely end that relationship as soon as March. Apple cut several Beats jobs in July following the acquisition. Sitel employees have confirmed that they will be moved to new technical support positions for other companies, and AppleCare employees similarly confirmed that Beats support will soon be handled completely internally. Apple acquired Beats Electronics and Beats Music in May 2014 for $3 billion, and sales transitioned to the Apple Online Store in August. Apple Store Genius Bars began servicing Beats products late last year.
Following an announcement earlier this year that Apple was teaming up with IBM to deliver a number of enterprise solutions, today Apple has officially announced the first wave of iOS apps being released through the partnership. As part of IBM’s “MobileFirst for iOS,” Apple and IBM today announced 10 new apps designed specifically for businesses including banking, retail, insurance, financial services, telecommunications and for governments and airlines.
“This is a big step for iPhone and iPad in the enterprise, and we can’t wait to see the exciting new ways organizations will put iOS devices to work,” said Philip Schiller, Apple’s senior vice president of Worldwide Marketing. “The business world has gone mobile, and Apple and IBM are bringing together the world’s best technology with the smartest data and analytics to help businesses redefine how work gets done.”
The apps launching today through the partnership include Plan Flight and Passenger+ for the travel industry, Advise & Grow and Trusted Advice for the banking and financial industries, Retention (insurance), Case Advice and Incident Aware for government, Sales Assist and Pick & Pack for retail, and Expert Tech for telecommunications industries. Apple notes that the apps offer customizable experiences and are “managed and upgraded via cloud services from IBM specifically for iOS devices.”
In addition to the new apps, which Apple described in more detail in its press release below, Apple noted other services that will go hand-in-hand with the apps. Those include integration with IBM’s Mobile Platform and Enterprise solutions as well as AppleCare for the Enterprise, Apple’s new business specific tech support service introduced as part of the IBM deal.
Apple’s full press release is below:
A new report from Reuters citing sources at Apple familiar with the company’s plans for future corporate offerings has unveiled new details on the Cupertino corporation’s efforts to recruit business clients and software developers. According to these sources, Apple is currently courting companies such as Citigroup, ServiceMax, and PlanGrid (among others) to augment its current IBM enterprise agreement.
The exact nature of the proposed partnerships between these companies hasn’t been confirmed yet, but the general idea is similar to the IBM arrangement. ServiceMax, a company that creates solutions for managing field technicians, and PlanGrid, which allows construction workers to share blueprints with each other, will both agree to roll out Apple hardware with custom software to their clients.
Some iPhone 6 owners have found that Apple’s latest and greatest phone comes with an unexpected (but patented!) new feature: flexibility. According to reports, the iPhone 6 is slightly bending beyond repair while in pockets. Some users say that the bending occurred after normal sitting, while other people have had more active lifestyles. Unfortunately, it does not appear that Apple will replace these more fragile-than-expected units at no cost. Some users are reporting that replacement costs are in the hundreds of dollars range. Additional bending pictures below: