Significant enhancements coming to AppleCare+, Apple IDs, iOS support

genius

Apple’s vice president of AppleCare and technical support initiatives, Tara Bunch, held a Town Hall meeting for for AppleCare employees earlier this week, according to several employees in attendance who asked to remain anonymous. During the meeting, Bunch, along with a few other Apple executives, spoke about Apple’s progress in customer service and support over the past few years, improvements from 2013 to 2014, and future plans.

Throughout the meeting, Bunch noted that customer satisfaction numbers from AppleCare and Apple product users are at the top of the industry. Going into the 15th year of AppleCare, Bunch asked employees to celebrate and be proud of their accomplishments, but she also noted that Apple still has room to improve its support practices. Employees in attendance during the meeting have shared some details regarding Apple’s future plans for its support initiatives…

Read more

Apple TV likely to gain Continuity this fall, allowing tighter integration with Mac & iOS

Screen Shot 2014-06-18 at 7.18.11 AM

Alongside the introduction of the current Apple TV design in fall 2010, Apple launched AirPlay. In short, AirPlay allows a user to watch a movie, listen to a song, or view a photo on an iPhone, iPad, iPod touch (or Mac in some cases) and stream that content to the Apple TV. AirPlay typically works well and we have even considered it a major innovation in the living room appliances space. Apple has continued to enhance AirPlay over the past few years, allowing the service to integrate with iTunes in the Cloud and function without a WiFi connection.

With OS X Yosemite and iOS 8, Apple has taken the AirPlay idea to new levels. This fall, as Apple previewed at WWDC earlier this month, a user can begin writing an email, viewing a webpage, or sending a text message on one Apple device, and then walk up to a different Apple product and continue that action. This feature is called Handoff and is part of a new suite of features called Continuity. Unlike AirPlay, a click to stream the content is not necessary.

Now, users running the latest iOS, OS X, and Apple TV betas are reporting that Apple could also be working on Handoff and Continuity features for the Apple TV set-top box…

Read more

Mac $400 Bundle for $10: Fantastical, Gemini, Flux 4, PathFinder 6, Tunes cleaner, DVD Ripper, more

From 9to5Toys.com Specials

name-your-own-price-bundle

Update: The price has risen to almost $10, still time to get in early…

Stacksocial is offering an impressive array of apps at a “name your own price” starting at just over $1 and growing quickly (so get in quick!).

One of our favorite calendar apps, Fantastical from Flexibits ($20) headlines the group this time around with 10 solid apps total:

Path Finder 6: Access & Manage Your Files In A Flash
Fantastical: The Mac Calendar You’ll Actually Enjoy Using
Flux 4: Powerful Mac Web Design Made Easy
Gemini: The Duplicate Finder – Mac App Store Best of 2012
Logoist: Develop Professional Quality Images With Ease
Tunes Cleaner: Delete Duplicate Songs & Revitalize Your iTunes Music Library
MacX iPhone DVD Ripper: Rip Any DVD to Your iPhone, iPad & Other Apple Devices
DiscLabel: One Step To Professional-Looking Labels
SyncMate Expert 5: Sync All of Your Devices & Online Accounts Right to Your Mac
Tangerine! Create Amazing Playlists For Any Situation Or Activity

Some proceeds from the bundle go to charity of your choice and high bidders are entered to win a free MacBook Air.

Again, for $10 a buck or two, this is a no brainer. Get there soon, the prices rise the longer you waitRead more

How-to: Unofficial tool allows you to import iTunes and Rdio Playlists to Beats Music

findit

While Beats Music will soon be owned by Apple, the music service does not easily integrate with iTunes. For instance, there is no official Beats tool to link your iTunes library for streaming from Beats Music. However, an unofficial tool called Beats Importer is a temporary solution that seems to work well for adding iTunes and Rdio Playlists to your Beats Music library. We’ve compiled a tutorial for importing your iTunes Playlists to Beats Music, below:

Read more

Apple now stores ‘every photo you take on all of your devices’ with new Photos app

iOS Simulator Screen shot 2 Jun 2014 19.14.55

With iOS 8, Apple will now backup of all your photos. The limitations of Photo Stream seem to have gone away. Apple will now store all of your photos in iCloud, regardless of what device you take them on. iPhones and iPads can view these entire libraries, without having to download them to local storage. The photos stream in as you scroll.

Storage is only limited by your iCloud Storage. Apple has announced new cheaper storage plans to go along with the new philosophy.

Apple is also adding a whole host of color and other editing features into the Photos app. This includes things like color correction, brightness, cropping and more. These edits automatically sync across devices.

iOS Simulator Screen shot 2 Jun 2014 19.17.42